2 Customer Reviews
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Review from Adrienne P
1 star07/27/2022
I had lost my debit. Called and reported it lost. Went to the branch in ********* to get another one with no problems. Well here it is months later and Im having charges from OnStar being processed with the old debit card number. And to top it off I had cancelled OnStar months ago!! Called and spoke to ******** at VeraBank. She told me that OnStar is known to not cancel accounts when requested and that I needed proof that I canceled with OnStar. OnStar told me e-mail was autogenerated when canceled which I never received. OnStar refuses to give me my money back and email with cancellation proof as well a VeraBank saying there isnt anything they can do but allow OnStar to take my money!!
VeraBank Inc. Response
07/28/2022
Thank you for posting a review. Were sorry to hear youve had a frustrating experience. We would like the opportunity to talk and investigate your feedback further. One of our debit card team members will connect with you to see how we can help resolve.Review from Kevin C
1 star01/21/2022
My father *** * used Vera bank and unfortunately he passed away January 5. It was brought to my attention that someone had been using his debit card after his death and obviously didn't have permission to do so at anytime before my dad died and certainly not after. I was told they couldn't help me until I had a death certificate. I reported a fraud issue and they had no interest in doing anything to help. I called again a few days later and was told all they can do is freeze the account. Should have done that when the fraud was reported. Be wary of this bank. When it comes to fraud, you're on your own.
Customer Review Rating
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