Customer ReviewsforSafety Tubs Company, LLC

We purchased a conversion tub to shower just recently. While we like the product of AS the installers they used were horrible and for this reason we will go with another company for our guest bathroom. Number one problem was the installers did not cover anything with plastic like painters do and there was fine white dust everywhere all over bathroom walls floors, master bedroom bedding, clothes, floors dressers, down hallway into guest bathroom. Which affected my health badly. I did not like how I was treated by installers when he came back to look at what was done he kept asking me why I didnt move things from bathroom... He never acknowledged not putting plastic down, I chalk this up to being lazy. Then the doors "pivot" doors in I could not clean them wiped them down with everything I could think of. Called company and they sent out same installer who flat out told me yeah we couldn't get them clean either. Why wouldnt they say anything to us? We didnt even go into our bathroom bc we were told it takes 48 hrs before we can use shower. Then I found nail holes that went through our kitchen wall and master bed closet, all they said was yeah i used to long of a nail. I sure did learn my ****** will ask friends for referrals and pick out my own materials. What a mess I had to clean up all because they didnt lay down plastic when I was told they would cover everything.

DO NOT BUY AMERICAN STANDARD WALK IN TUB!!!I am 72 years old. I have bone on bone in both knees. Broken vertebra in my lower back. In 2017 I bought an American Standard walk in tub. It cost over $17,000. During the last six years I have had nothing but problems. Everything from leaks, electrical problems, door problems, etc.. But what happen 12-4-2023 could have been a very serious situation. After taking my bath I tried to exit the tub and was locked in! THE DOOR WOULDN'T OPEN! I couldn't get out! I'm 330lbs. I didn't know what to do! My legs and back prohibit me from climbing out. Thank God my wife was home. Between her and we called our son in law and a step ladder I managed to crawl up and over the side. My legs wouldn't bend and my wife lifted my legs one by one. What would have happen if I didn't have her home? If I was not married or lived along how long would I have been stuck? It's now two days latter and NO ONE from American Standard has been here! The door is still broke. They say they care but nothing has been done! How long must we wait? Very rude non caring company (even though they say they care.) Asked to speak to a supervisor. They are all busy! Leave my phone number! No one has called.

I THINK AMERICAN STANDARD ALSO KNOW AS SAFETY TUBS IS A SHAM AND ARE TAKING ADVANTAGE OF OUR SENIORS. We had a walk in tub installed in July 2023. My disabled husband only used it twice before we started smelling moisture and moldiness in the air. We had a visitor come and notice the carpet and the room downstairs was flooded. We called customer service who said they would get someone out to repair the tub. But before they sent the repair person out they wanted us to call a plumber to find out what the problem was. When the plumber came out he found the drain was not correctly installed. When I called customer service to report the problem, they said they would send the parts and would send their own repairman to fix the problem. We received the parts and to this day (10/12/23) they have not sent their repairman. We have contacted them several times to complain but it goes on deaf ears. They do not stand behind their product. As far as the damage to the downstairs room go, they told us to call our homeowners insurance company. At this time we are unable to even get the damage taken care of until the tub is fixed. This has created such a disappointment and stress for my husband who thought this product would make things more safe for him. Instead it has caused more mental anguish and stress. I DO NOT RECOMMEND USING THIS COMPANY. The only reason I gave it a one star rating is because the review survey does not allow anything less.

Just paid a little over 20k for 2 bathroom thru American standard. Had nothing but problems from the start. Poor customer service. Took almost 2 months to be fixed. Only able to use 1 bathroom. Other unusable. Unfinished wall to wrong bench and no hot water Kept canceling repairs. Went to fix and said if change bench out would leave holes in my wall. They could caulk shut. Wow! ******** service supervisor called said glad fixed and case is now closed. Ok I guess they feel they did a job well. Still not happy.

We had our walk In tub installed on February 15,2023. After about 2 weeks it began to leak downstairs. We called and explained the problem, along with 1. The door to the tub was cracked. 2. Air jets are not powerful 3. While installing tub, the installers banged on the wall so hard that they left a crack on our kitchen wall! 4.While installing the tub the installers somehow hit our bathroom sink and took out a small scrape. After contacting the company and the correct person( which in itself was a nightmare) an installer came back on March28, and fixed the leak and replaced the handle. We are still waiting to hear about the kitchen wall and bathroom sink. The installer said he would let them know, and a picture of the damage has been sent to the company. It is now April 12, and not a word from the company( they have their money) The salesman guaranteed 100% satisfaction...we tried calling him, and no return call. The tub works fine, but still not satisfied with customer service...still want the sink and wall repaired which was part of the guarantee. They fix any damage THEY caused.