Customer ReviewsforAl Clawson Disposal, Inc.

Raised their rates and started to refuse all but one trash bin with little to no notice. They know they're the only trash pick-up in the area and haven't lowered their rates to compensate. Their pickers are also unprofessional and will often leave trash in the street or in yards. It's too hard for them to pick up more than one bin, but perfectly fine to toss that one bin into the street or yard before moving on.

We are in receipt of your feedback dated 03/16/2022. We sincerely apologize that you did not timely receive the notice concerning the change in service level to Cart Only. These notices were released from us in early January to a third party processor to distribute. We have not changed our monthly rate; however, due to safety concerns and scattered trash, we have requested that all trash be set out week to week in an ACDI cart that can be mechanically emptied with our truck. We have noted your experience of cart placement after servicing; and we will be revisiting the importance of proper placement of these carts with our route crews. If you have any further concerns, please feel free to reach out to me directly. We will be happy to assist you.

we had an agreement that they would allow 5 carts at the curb an they would pick up.now they say only one cart (and must be their cart) they are limiting their service but refuse to lower their cost.this is very unfair! what would do? please reply.thank you DavidKarl

Thank you for allowing us the opportunity to respond. In the past, when subscribed to our standard weekly residential services, we would empty our ACDI 95-gallon cart plus up to five additional bags beside the cart. Effective 02/14/22, we have modified our standard weekly residential services to include only our ACDI 95-gallon cart. This modification was necessary for several reasons:(1) ********************** for Occupational Safety and Health (NIOSH) has developed a mathematical model that helps predict the risk of injury based on the weight being lifted and other criteria. The lifting equation establishes a maximum load of 51 pounds, which is then adjusted to account for how often you are lifting, twisting of your back during lifting, the vertical distance the load is lifted, the distance of the load from your body, the distance you move while lifting the load, and how easy it is to hold onto the load. We have been seeing an increase in the weight of bags/items outside of the cart. For the Occupational Safety and Health of our crews, we need weekly household waste set out in ACDI carts in order to take advantage of the cart tippers installed on all of our residential trucks. (2) We are NOT able to mechanically dump personal containers. However, ACDI carts can be attached to the cart tipper on each truck and mechanically dumped, thereby reducing the risk of injury to our crews.(3) Cleanliness (especially in the rural areas). We have been seeing an increase in the number of bags that animals have tampered with at the curb prior to our arrival (trash is scattered). Heavier bags have a tendency to break when picked up by our crews. During route observations conducted during the fourth quarter of 2021, we witnessed our crews spending an increasing amount of time (sometimes ***** minutes per stop) cleaning up after animals and deteriorating bags. All trash being placed in carts will help expedite the servicing of each address.While our standard weekly residential services now include only the 95-gallon cart, we can still pick up larger items or additional items outside of the cart. However, these items will need to be prearranged with our Office Staff so the proper personnel and equipment can be dispatched to the location. If you have any questions, or if you need any additional information, please feel free to contact me. ******* Clawson Financial Director AL CLAWSON DISPOSAL *** ********************** Office ************** -- Mobile ************** Fax *******************************************************************************