ComplaintsforLarry's Furniture Clinic
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had furniture repairs, restoration, and in 15 months the table is pealing apart. It's cracked!Initial Complaint
12/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Company: Larry's furniture clinic ************ Garland, TX 75042-6813 Service provider: Val service: re-finish coffee table transaction date: 9/23/19 paid amount: $370 Issue: 1. Table was requested to be re-finished with Semi-Gloss - table was incorrectly done in Satin - Val re-stained it in Semi-Gloss - after a few months the finish developed many cracks like cracked glass. o Val refused to answer any of my calls to report the problem. o I was forced to use a friend's phone and Val now answered on the 1st ring. - Val re-stained table but he again incorrectly stained it with Satin - Val re-stained it again in Semi-Gloss 2. The finish AGAIN cracked and far more severely than the first time Val worked on this coffee table - Again, Val screened my many calls refusing to answer & discuss the nature of the problem o resolution - A friends called Val on their phone and Val now answered on the 1st ring confirming he was in the office. - I called several more times from my phone and again Val refused to answer & discuss the nature of the problem or resolution The problem is unresolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.