Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seatbelts on my Massimo 550 X are rubbing on the shoulder ring and frying the belts and creating an unsafe condition. When the beltis on the passenger, the shoulder strap rubs on the ring while youre driving the vehicle and is wearing through. The passage side belt has already wornall the way through and broke. It seems like an unsafe condition in a defective design. It seems to me that one would expect the seatbelt design to be safer it is. This UTV is less than 3 years old and less than 200 hrs. Thank You

  Customer Answer

  Date: 05/13/2025

  Thank you for the update information on my complaint. I have attached a copy of the email from Massimo with my original complaint to them about the defective seatbelt.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/29/24 I made a cash purchase of a brand new 2024 Massimo T-Boss 760 off the showroom at Eco Fun Motorsports at **************************************. After weighing many options, I was informed that Massimo makes an great product and would compete with any other *** in its line.. I did have electrical issues with getting the *** set up, etc. but that was satisfied with customer service after a few weeks. Overall, I was happy overall until approximately 300 miles. We did the initial first servicing for an oil change and review of parts at around 250 miles. This machine is for personal use and does not hit trails or have heavy use. After 300ish miles, I noticed the machine would not go into gear when parking and I started to hear an intermittent click underneath the rear-end. So, I had to tow the vehicle over 50 miles to Eco Fun for servicing. Upon inspection, they discovered the linkage cable needed a replacement and the entire rear-end was faulty, requiring a full replacement. No new machine under 500 miles should ever be this faulty, nor should the customer have to return it to the shop for weeks and have it out of service waiting on replacement parts and significant labor to make it right. In lieu of all of this, Eco Fun mentioned they have been having significant issues with your make/models and pointed me to Massimo to express our anger and frustration. I am reaching out as a customer that is very unhappy and seeking to gain your product trust back. Having exhausted fuel, my time, my trailer, dozens of calls, and the overall disgusted feeling I have for what can go wrong next, Im requesting Massimo try to make this right by offering store credit for a snow thrower attachment or work with me to do something corrective to ensure customer satisfaction. Id hate to trade this in and go with another manufacturer as I do enjoy the idea of your machine and all of the attachments that are sold off the shelf in one purchase, but I am concerned.

  Customer Answer

  Date: 11/18/2024

  I failed to mention that my Massimo T-Boss ************************************************** the shop waiting parts and information from Massimo to fix the issues.  The *** has been away from the customer for almost 4 weeks having these repairs done at Ecofun Motorsports, ***************************************, Business Phone **************.      

  Customer Answer

  Date: 11/20/2024

  I called Eco Fun Motorsports for an update as my UTV remains in the shop for over 3 weeks.  Per Eco Fun Motorsports ****************, Massimo has yet to send them the required rear-end and axles.   As of today, no updates to the consumer from Massimo regarding my issues.  

  Customer Answer

  Date: 12/04/2024

  On December 4th, 2024 at 1:14 P.M., Service Manager, ****, with EcoFun Motorsports called me with an update. He was openly frustrated at Massimo stating he cannot get through via phone call to the company when calling their parts and service department. At one point, he had his desk phone waiting on hold with Massimo for over 3 hours in an attempt to speak with a person. Instead, email appears to be the only form of communication. The sales manager reports he emailed Massimo again to find out where the approved parts Massimo was to ship are they have not arrived. He also wanted an explanation for the delay. According to ****, Massimo did not ship the parts and they now want him to only replace the axles, take a video, and then they'll decide if the rear-end should be repaired.

   

  I have included a screenshot of the text from **** from EcoFun sent me after the call along with his Massimo case number.  Massimo Case # *****

  
  

  Customer Answer

  Date: 12/04/2024

  Customer used messaging in LinkedIn to contact Massimo executives.  Vice President of Massimo Motorsports LLC, ******* ********, responded to my initial message regarding pending BBB response and stated they cannot see the complaint but would get back to the customer.  Last message from ********************** in ******** was on November 26th, 2024 where Mr. ******** showed the repairs as covered under warranty and complete.   Customer responded same day reporting the repairs are not done and Massimo has not shipped the parts.   Customer has had no other communication, even after a follow-up message on December 4th, 2024 to Mr. ******** regarding the additional issues that EcoFun Motorsports are having with Massimo 

  a screenshot of the LinkedIn messages have been attached to this complaint.  

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a mini jeep 125cc the back axle broke 4 days later ive called email had all my bank card locked up tring to be part to fix there no hwlp at all and tell me its my card or there no money in my bank and thay cant help or say it not my problem and nothing we can do this has been on going for 3 mths and still no help i even offered to make the 5 hour drive and get the part from them and was told we want sale you a part at the do so im stuck with a 3000 peace of junk now

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Go Kart at Tractor Supply on 5/26/24. We used it ***** times at most and now it doesn't run at all. I called Tractor Supply and they told me there is nothing they can do to contact Massimo Motor Sports directly. For the amount of money for this it should have lasted way longer or someone should have been able to assist us with it. It cost $2,674.99 and you can't even get a person at either place (Tractor Supply or Massimo) to assist. I have called Massimo directly the last two weeks and sat on hold for 20 minutes and was disconnected. I tried to email them as well and nothing. The go kart doesn't run at all and is now taking up space. I would like a refund for the item and they can come pick it up or I will have to call a junk company to come pick it up as it doesn't run at all. This was supposed to be something fun for the kids and in turn it was an epic waste of money.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Massimo boss. The gears are completely messed up and it wont crank. It was purchased at **********. No one answers the phone at Massimo. This product is poorly made and Massimo customer service is non-existent. This company should not be allowed to sell these vehicles any longer. I would love someone to answer a call and actually fix the problems. This vehicle has only been used on a 5 acre farm. It should have held up much better.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an E bike from Massimo on 3 July. They finally shipped it and I got it on the 17th to boxes all ripped open and parts for missing. I didnt realize the parts were missing when I excepted the box I contacted the company on 17 July and asked him to send me the part. They said they did. I contacted them again about a week later this time they told me it was sent to the wrong address and they gave me a tracking number to track all the tracking number never left the Texas office and Im trying to return the bike. I asked them for a shipping label back because I do not own a computer. Im not a rich person I dont own anything but a cell phone.

  Customer Answer

  Date: 08/15/2024

  They wont even respond back to me

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Warrior 3/8/24. Brakes were very weak on the first ride, and noticed the front right brake was not working correctly. -on the second ride, the engine stopped running correctly. A technician has worked on the brand new UTV seven times for the brakes and engine, and it has not been operable since May. CEO will not approve the *** even though he knows the unit is a lemon. They are trying to run the clock out on the warranty, so I am stuck with a brand-new vehicle that does not work. ** was given to the *** ******************* last Thursday, 7/18/2024 and will not return the unit, despite the tech repeatedly advising the company that the unit was completely irreparable. Unit has 97 miles on it, and the company refuses to honor the warranty and replace the unit.

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $3,000 go cart from Massimo which was delivered on Monday 7/15 in non-working condition. Massimo was contacted immediately and asked me to try jump starting it. I informed them that it would jump start but then stall out and the battery would not charge at all. After trying a couple things at their direction I informed them that evening it seemed to have multiple issues and needed to be picked up and returned. Since then Ive sent multiple emails and left multiple voicemails with no response. After knowing of my complaint and desire to have it picked up and returned, they still notified Affirm that the sale was complete. I need the broken item picked up and a full refund issued.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Massimo 550 UTV in March of 2024. The product itself has been great.On July 18th 2024 I contacted Massimo about a grinding sound coming from the unit while switching gears. I have a one year warranty so I was advised to take my product to a certified service center to get it looked at and fixed.My service location based on my online address was located and I trailered the unit to that location. Dropped off the unit and returned home.I recieved a phone call after returning home from the service shop that they no longer are Massimo affiliated. And hadnt been for quite awhile, Even though online at Massimo website it states as such. Due to the nature of the issue I was unable to go back and get the unit until a fix was found, due to potential damage being done further.I contacted Massimo via email on 7/22 to describe my situation and left a voice mail. The email response was quick, I was advised to give the location of the service center so that they could confirm whether or not they were still affiliated. After the confirmed they were not I was asked to take it elsewhere.Here is more issue, i was advised via email to take it to that specific service station due to it being the closest, I dropped it off assuming it was a warranty center based on the techs response, and it being mentioned online. All of that wasn't true. I have since had to pay out of pocket for the repair on a piece thay was covered under warranty, at a location that was mentioned up until I dropped my unit off and was told otherwise after the fact. I have been reaching out to find a remedy through my email chain, but they have now fallen on deaf ears. I am asking for a reimbursement of my out of pocket expense, due to the fact that it is not my fault that the website wasn't kept up to date on service centers. Not to mention it's still mentioned as one after all of this. I hope to come to an amicable resolution.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get my Massimo electric cart ***aired, but for some reason, no one seems to work on them anywhere near me. I was told a ***air person would be found and sent to the place of purchase, due to them not being able to visit a residential location.I was also told a ***lacement was possible, but nothing came of that.Over a week has passed and all communications from the Massimo *** has ended. No word on ***lacement or service.I even offered to fix the software issues myself if they would provide me the program needed.From what I have learned, Massimo has little to no custom service in the ******** area, unless you have a gas vehicle. If known, I probably wouldn't have bought this unit.