Business ProfileforMid-West National Life Insurance Company of Tennessee

Have contacted the company at least five times and continue to get the runaround. It appears that per their records, the owner of the insurance policy is incorrect. I faxed in to their number the multipurpose service form to surrender the policy including the original life insurance policy which states the owner and the insured and the beneficiaries as well as the death certificate of the owner. The *** 1099 INT has been reported in the owners Social Security number, but in the insureds name. I have tried to explain to the call center in *************** what is wrong and to remedy this to get the policy paid out. No one seems to be able or willing to assist. *** asked for a ** corporate number to call and told that *************** call center is the only number. They are working from a script and have no idea as to what I am saying.Originally called on January 29, 2024 to request the form to surrender the policy and waited two weeks and never received. I called back again and was told I could get the form online which I did and also asked them to mail a form which took another two weeks to receive. I have correspondence that the original policy taken out in 1965 from ******** Annuity Life Insurance Company was purchased by ******** National Life in 1987. *** gathered that there was a clerical error made at some point that changed the owner name of policy to insureds name, but kept social security number of Owner.In summary, this policy should be paid to me (the spouse) as beneficiary , because the owner was my husband and his social security number has been claiming the interest all these years since he IS the owner per original policy documents. Beneficiaries are parents of the insured share and share alike, or the survivor of them.