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Find a Location

Swordsmen Roofing and Construction, LLC has 1 locations, listed below.

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    Business ProfileforSwordsmen Roofing and Construction, LLC

    Roofing Contractors
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/21/2022

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Headquarters
    1006 London Dr, Frisco, TX 75036-7810
    BBB File Opened:
    11/5/2018
    Years in Business:
    7
    Business Started:
    4/19/2017
    Business Started Locally:
    4/19/2017
    Business Incorporated:
    9/6/2017
    Accredited Since:
    3/21/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Mary Fincher, Operations Manager
    Contact Information

    Principal

    • Mrs. Mary Fincher, Operations Manager
    • Mr. Micah Fisher, Owner/LLC Managing Member
    • Mr. Nathaniel S. Watts, Director of Operations

    Customer Contact

    • Mrs. Mary Fincher, Operations Manager
    • Mr. Micah Fisher, Owner/LLC Managing Member
    • Ms. Janay Hernandez, Marketing Director
    • Mr. Nathaniel S. Watts, Director of Operations
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    September 28, 2022 Hurricane **** hit Charlotte County, ** hard with a lot of damage in the area. Over the next couple days many signs started going up, offering free tarping of roofs by many companies and individuals.A few days after that my wife was contacted by Swordsman Roofing (there branch in Central ******* - main office in *****). My wife grew up with some of the office staff. My wife and I had never heard of Swordsman Roofing, but they wanted to talk to me. I am a Pastor of a Church in this area and know a lot of people. ********* told me that they wanted to help me out and the community with tarping roofs. I told them there are a lot of signs of people doing free trapping. ********* insisted they wanted to help me and other people I know. I said oh, so you want to show goodwill toward people and then hopefully pick up some business. They responded that yes, they just wanted to help. I told them that we did not have insurance on my moms house, another house, and the church. We only had insurance on the house we were living in. They said that was not a problem that they only wanted to help. Over the next couple of weeks they kept asking me for more names of people they could help and I gave them many names. Even after that I gave them more names when they had people on the ground here.If they had done their job, they would have made millions of dollars in roofing jobs that I recommended them. However, they did not do their job of getting estimates to people so they could turn it into their insurance or pay cash for the jobs. Swordsman blew it and I got a lot of backlash for recommending this corrupt company that claims to be a ****************** which they are not. Examples, one person who had no insurance, but has money went with my recommendation to use Swordsman Roofing. She had cash and ready to go immediately. ********* ignored her for almost a month and I reminded them multiply times that she has cash and ready to go. After being ignored she finally called three other companies and they came out immediately and gave her estimates. After that ********* decided to come and give her an estimate. The Swordsman estimate was $10,000 more than the highest estimate she had got and said no to them. If Swordsman had given her an estimate right away, she would have gone with their overpriced estimate and not checked anyone else, because of my recommendation. What is disgusting is that ********* tried to charge her for the free tarping they did. They could have had the roof job.There multiply people (who I recommended) who talked with ********* and kept being told that they would get an estimate in a few days and a month to six weeks later they still did not get an estimate from Swordsman and so they went with other companies that gave them estimates to turn over to their insurance company.My personal experience with Swordsman was not good either. Not only did Swordsman wrong most of the people I recommended them to, but they did me wrong and cost me a lot of money (money that they owe me and still have not paid). First is the church I pastor. I asked repeatedly for several months to get an estimate for the church, so we could send it to our district to get help for replacing the roof. Finally, we called a couple roofers and got quotes in days to send to the *************** to replace our roof. Swordsman blew it again, because they could have had the job, but refused to give the church an estimate for replacing the roof.Second, my moms roof needed to be replaced and I kept calling for an estimate for it and another house, so I could get a FEMA loan to replace the roofs. ********* refused to give me an estimate, even though I continued to ask over and over again for the estimates.My moms house was not tarped very well by Swordsman and when we got our first rain, it destroyed the drywall ceiling in many areas of the house. I called Swordsman and they went over and re-tarped the roof and when it rained again, it was worst rain in the house than the first time, they tarped it. I called Swordsman roofing a third time and they said no problem, we will go over and fix it. They showed up at my moms house, but never got on the roof. They lied to me and said they were on the roof a third time. I then got some tarps that they were handing out for free and a neighbor went on my moms roof and tarped it. It rained and no water got in. So someone who is not a roofer knows better than Swordsman roofing to dry in a house with traps. There was no damage to the drywall ceiling in my moms house until Swordman roofing did tarping on it. Thank God for a neighbor who went up and finally did what they could not do.We have a store that Swordsman roofing promised several times that they would go out and trap and give an estimate on fixing. After multiply times of not showing up, I talked face to face and they promised they would go out and tarp it immediately (rain was coming in a couple days) and then get me an estimate. The rain came a couple days later and destroyed parts of the ceiling and many things in the store, because they never tarped it. I called them back and they said it was not worth it to go trap it and they would have the estimate to me quickly. They were too lazy to do what they said they were going to do and cost me a lot of money. After the rain and destruction that Swordsman Roofing caused, another roofing company came by the store and tarped the roof section for free. I called multiply times over the next weeks and no estimate. Finally, the business next to my store hired a roofer to repair the roof line between our two buildings. The Swordsman finally got me an estimate to little to late, again they dropped the ball and caused a lot of damage.I could go on and on about different ways Swordsman roofing hurt me personally, costing me money, what they did to the church, and the way they hurt many people in the community that I recommended them too. But there is not enough time or paper to write it all.Swordsman owner has threatened me repeatedly, that I need to pay for the free service they offered for trapping roofs. They have been nasty and if anyone is going to pay, Swordsman needs to pay me for all the damage they have done to my moms house and my store.Stay away from Swordsman Roofing!
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Elizabeth F

    5 stars

    05/13/2024

    I highly recommend Swordsman Roofing. From the date of signing a contract they were on my property with the materials I selected and installed the full roof in just 8 days! The team arrived before sun-up, worked until just before darkness fell, picked up any debris each day, and organized roofing material into neat piles. The roofers worked steadiy and safely with only a lunch break. Even my neighbors were amazed at the pace, diligence, and fine results. Moreover, ***********************, head of Swordsman, personally stopped by several times during the construction to insure customer satisfaction.

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