Reviews

Review Details

• Review fromSamantha C

  Date: 05/19/2025

  1 star
  We thought we found a wonderful pre-owned 2016 Honda Odyssey EX-L. However, before we even drove 1000 miles on it and within two weeks of purchase, we experienced an engine misfire that rendered the car undrivable. The car was shaking during acceleration, and we barely got the car into our garage. Thankfully, this misfire happened when we were almost home already. This problem was very dangerous and could have posed a significant risk to our family, including our infant daughter. Our van that was supposed to make our lives more convenient had just become a greater financial burden and a huge inconvenience. How could the dealership have not known about this? It was even weirder because I asked the dealership to do an inspection on the car when we took it in the next day for what we thought was just going to be some minor repairs. When we got a mechanic to fix it, he discovered there was oil leaking in the engine. We then had to spend $2000 in repairs. The dealership neither informed us about this before we drove the car off the lot nor when they were supposed to do an inspection of the vehicle. I understand that businesses need to make money, but they should never risk customers' lives to do so. I am very disappointed with this experience with ***** McDavid Frisco and do not recommend anyone buy a used car from them unless they become more ethical in their dealings. In addition, we left multiple voicemails contacting their office that they never returned.

• Review fromCarlos H

  Date: 02/08/2024

  5 stars
  ************************* with ***** McDavid Honda is Frisco once again made me experienced the best customer service that anyone can get now in days. He is very knowledgably and courteous when it comes to knowing his product. For anyone that needs an advisor at the dealership I highly recommend to talk to ************************* first. You will get the best advise on your car and you will be very pleased at the end of the day. I wish more companies in the US had the high level of service that you can find with ****** at ***** McDavid Honda in Frisco. Thank you ****** and Thank you Honda McDavid in Frisco

  McDavid Honda of Frisco

  Date: 02/09/2024

  This is wonderful to hear, ******. We appreciate your loyal business and kind words regarding ******. Thank so much!

• Review fromLong N

  Date: 09/18/2023

  1 star
  An Agonizing Journey with the 2023 Honda Pilot Date of Purchase: 08/18/2023 My experience with the 2023 Honda Pilot started on a hopeful note. On August 18th, 2023, I drove off the ***** McDavid dealership lot with high expectations, believing in the Honda brand's legacy of reliability and securing what I thought would be a comfortable family SUV. However, this optimism was quickly crushed, and what followed can only be described as a nightmarish ordeal.First Breakdown at 201 Miles: A mere five days after purchase, on August 24th, my brand new Honda Pilot suffered a catastrophic breakdown. This happened while I was merging onto a busy intersection during rush hour, with the car moving at 50 miles per hour. The breakdown not only left me stranded but also physically harmed, as I had to exit the vehicle to help push it away from blocking traffic. With only 201 miles on the odometer, this incident shattered my confidence in the reliability of the 2023 Honda Pilot.A Troubling Second Breakdown: The nightmare didn't end with the first breakdown. To add to the mounting frustration, my brand new Honda Pilot suffered a second breakdown, mere minutes after I was told it was ready for pickup on September 5th at 4:40 pm. On September 6th at 2 pm, I returned to ***** McDavid to return a loaner and collect my vehicle. However, as I started driving, the Honda Pilot began shaking uncontrollably, and both side mirrors automatically folded, obstructing my view. The dashboard lit up with multiple alerts, indicating issues with the smart entry system and the ** system. Recognizing the gravity of the situation, I immediately returned to ***** McDavid's service department within a mere five minutes of picking up the car.This second breakdown is not only deeply concerning but also raises serious safety issues. The fact that the side mirrors began folding automatically while in motion posed a significant risk to my safety, potentially compromising my ability to navigate safely.

  McDavid Honda of Frisco

  Date: 10/09/2023

  We're disappointed that you experienced immediate issues with your new Honda. Records show that after our diagnostic, we found the oil control valve switch failed and also replaced battery. After the Pilot had multiple warning lights, we then provided a loaner vehicle during diagnoses. It was found that the body control unit failed, so we replaced it and performed multiple tests and drives to verify repairs. Feel free to give us a call to discuss your service or if you experience any additional issues with your Pilot. We can be reached at ************** and you may request to speak with ********************* or ***************************. Thank you for your business and patience as well.

• Review fromRebekah K

  Date: 09/13/2023

  1 star
  I purchased a 2015 Honda Pilot in May 2023. This was a certified pre-owned vehicle with ****** miles. I've had this vehicle barely 4 months and it has needed over $6000 in repairs! I have had the vehicle in at least 4 times for the same issue, and each time they have come back with thousands of dollars of repairs needed for other items and still have not fixed my issue with the struts. I'm paying for a warranty but what good is that when it doesn't cover anything? Not to mention I traded in my other vehicle and also put down $3500, which was all I had in my savings at the time. I am highly dissatisfied and DO NOT recommend purchasing a vehicle from this dealership.

  McDavid Honda of Frisco

  Date: 10/13/2023

  Our team has worked to assist this customer. We got the General Manager involved to have a check engine repair covered under her TCA. The noise customer is complaining about is coming from her struts, which is not a covered component. Every other repair has been covered. Thank you.
  

• Review fromAnn K

  Date: 02/19/2023

  1 star
  Extremely dissatisfied!
  We bought a 2012 Honda CRV and after a week of driving it wasn't shifting smoothly.
  So I opened the hood and checked the transmission dipstick and there wasn't any fluid on it. One of their selling points is that all used cars go through a 166 point inspection? So what happened? We were also promised a full detail but that didn't happen. I then proceeded to reach out to the salesman ***** and got no response. The next day I asked for ******************, the *** to call ** but it was given to *****************, Used Car Manager which he left a voicemail in which we tried three times to get him on the phone but no success.
  UPDATE as of 2/15 *****************, whom said he would make good on our concerns, is no longer returning my calls
  He must of thought I would just go away.

  McDavid Honda of Frisco

  Date: 02/24/2023

  ***, when your concerns were brought to our attention, we requested that you bring the vehicle in for us to take a look at it. You refused, but for reference, when someone checks the transmission fluid on a vehicle, it will show low or empty, if the car is running. Once you turn the vehicle off, the fluid goes back into the pan and then you can check the fluid. If you checked it with the vehicle running, it would have shown it was low. If you would like to bring your vehicle in, we are still happy to take a look at it. Thank you.

• Review fromVenus C

  Date: 12/15/2022

  1 star
  I've been using their service over 3 years and totally disappointed with the marketing this time. I got an email with the 15%off coupon it states specifically for 4 tires replacement. When I show it to the sales person he said it's for any other service but tires!! You kidding me? That's kind of cheating. They should have stated that in the email and let the customer know. Isn't it sounds stupid that you say the coupon inside the email mentioned service is not what it's for? It doesn't make any sense to sent this email out. And I found it out only when I got there. There's nothing about I can't use it for tires in the email. NONE.

  McDavid Honda of Frisco

  Date: 12/19/2022

  Ms. ****, we apologize for the misunderstanding regarding our offers. We do honor those coupons when proof is shown and in your case, records show that you did receive 15% for your tire service on 12/15/22. Our Service Manager, Sina S***** should have reached out to you but if you have not yet spoken with him, please reach out to clarify at **************. Thank you.

• Review fromBrian T

  Date: 11/17/2022

  1 star
  Went in to get a tire serviced that was purchased from this location on a Friday. They advised they would have to order the part and it would be in by Tuesday. I picked up the car and found that though the tire with a problem was on the rear of the vehicle, they rotated the tires and placed the "donut" spare on the front of the vehicle. I called on Friday to speak with someone at 6:00 and left a message. No one called me back. Called on Tuesday at 6:15pm to follow up on my complaint and find out the status of the part that was supposed to be in by now. They advised someone call me back by 7pm. They did not call me back. On Wednesday I called at 6:15 on my way home from work. ***** advised they would call me back. I doubted that so I went by the dealership and spoke with service manager ******* (sp?) have advise he would call me by 9:30 on Thursday. At 10:38 I called back and was told they would call me back in 10 minutes. I gave them 20 and called back again. Still unable to reach the service department. It is clear the I am not important to them as a customer and they have no intention of calling me back. Prove me wrong, Honda.

  McDavid Honda of Frisco

  Date: 11/29/2022

  Greetings *****, a member of our service management team should have reached out to you to address your concerns. If you have not yet spoken with anyone, please reach out to us at ************** and request to speak with Sina S*****, our Service Manager. Thank you.