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Business Profile

CBD Oils

Revital U

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for product 6/23/2024 DEFEND. Was charged to my **** account for ************ received my order as of today.If I cannot get my product I would like a refund.All my queries via email regarding status of this order has gone unanswered.

  • Initial Complaint

    Date:10/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to ****** the subscription since July 23rd 2024. Can not get through to the company. ********** has reached out to them. I still am receiving product and they are still charging me. ********** has refunded me. Please make them stop.

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel my subscription with Revital U through their customer support. It does not show up in my monthly orders, so I cannot cancel it there. The phone number is a nonworking number, so I cannot cancel there. I have stopped payment through my bank because I had no other way of contacting them.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to ****** a subscription for 3 months now by filing a ticket like the company website suggests. I cannot reach a person over the phone or via email to cancel the reoccuring subscription.

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Revital U took $55.07 out of my account 9/7/24 and I haven't received my order. When I called the phone numbers that I have always contacted them on to cancel my subscription and ask where my coffee is, both numbers are now disconnected. Order number and tracking number no longer is in their system. I was subscribed to their every two month subscription. Why are they taking money out of bank accounts when they are NO LONGER IN OPERATION

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed orders for The cocoa on 7-21-2023 and 8-3-2023. I was told the item was out of stock but would be shipped when it came in. I never received the items and can not get anyone to respond to my support questions. All phone #'s are non working numbers also- ************ and ************. I also emailed and the support at their email listed as *************************** and got the kick back stating delivery has failed to these recipients or groups. I have contacted support on 9-18-23, which they responded on 9-20-2023 stating product would be in stock in 2024. I then reached out again on 3-29-24, 5-13-24, 7-11-24, 7-30-24 and today. No responses to any.

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RevitalU I had signed up for a monthly order on 1/26/2024 as I have done for years. Received a tub of ************ for 6 months until 6/6/24. Tried to cancel, discovered that theres no more monthly order so felt good about it. However, got charged in July again with No Product delivery . Emailed their support, email returned as undeliverable. Tried to call them. The number disconnected almost immediately.Since then have been charged two more times, including a pending charge just today.Trying to stop payment via my bank. I wonder if the problem is the supposed sponsor ****** ***** Rep ** ********. Because the charge is slightly different and its not on website which by the way allows me to log in as normal but shows no more monthly orders and does not show the July to September charges at all. Please help as this is now FRAUD!!

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a recurring order set up for a monthly product. In July of **************************************************************************** September I went to stop the recurring order. There is no recurring order listed on my account to stop, and no history of shipments since June yet I am still having charges to my credit card and products shipped. I have logged cases online that get no reply, emails are returned as not deliverable, all phone numbers I have been able to locate online are either disconnected or just ring until the line cuts off. I would like this recurring order stopped immediately. I have records of attempts to contact going back to 8/7/24 which is 4 weeks at this point.

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a monthly subscription to this company and am still getting charged every month. I go onto my portal and it shows no order and that my monthly subscription is not active however they still take the money from my account. I need them to STOP when they don't have the right or approval to do so.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried calling to get my monthly order canceled but thx phone number is busy I cant get thru to cancel please advise

Revital U is NOT a BBB Accredited Business.

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