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Business Profile

Meats

Good Ranchers Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order Number: ****** on Order Date: 2023/04/09. The order arrived on Thu, Apr 13, 2023. I reached out to Good Ranchers on 4/13/2023 using the contact information they provided on the website [email protected] to alert the company that my order had significant issues upon arrival. I immediately took pictures and recorded a video that I shared in the email. Specifically, some of the items such as the two orders of bacon, were visibly not packaged at all in the order. Additionally, three of the five boxes I received contained warm, thawed chicken. I took videos and pictures to demonstrate that the meat was warm, thawed, and that items were missing. Below, I will detail the extent to which I continuously reached out and the lack of response from the company. I followed up Mon, Apr 17, 2023 at 5:02 AM after not hearing back from the company. I called the company on 4/19/2023 and 4/21/2023 - Both times the line rang and moved to a voicemail that shared they were too busy to take my call. I have not been able to reach the company is resolve and rectify the issue. One of the issues with my order is an observed pattern, as this is the second time this mistake has been made (not sending the complete order paid for. I will attach a PDF of the communication to reflect my efforts to reach out to the company, which also detail the issue in great detail. I expect that this company will now take steps to fix the issue and provide a good faith gesture so that I consider ordering form them in the future.

    Business Response

    Date: 06/09/2023

    Hi Erica,

    I apologize for the experience you have had with your last order. We have addressed the issue with orders arriving in a thawed state and we look forward to implementing our new packaging at the end of June! I will be waiting on your response since I would be more than happy to issue a replacement for the thawed order you received. Since we have not spoken I refunded your last order since this is not the standard we ever want to leave with you. I hope this solution was acceptable, looking forward to hearing from you soon!

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order when they had a promotion for free bacon for a year. When I choose my box and added to the cart to purchase there was two promotions shows “chicken for a year” and “bacon for a year”. So I placed the order and my first box came no problem. Received my meat, two extra pounds of bacon and a box of chicken. Everything was great. Came time for my second box. Order went through but I was only given the bacon. Not the chicken. Customer service is telling me it was a one time promo yet it cleared said for a year. Bait and switch, misleading sales tactic and dishonorable company trying to portray themselves as an honest company

  • Initial Complaint

    Date:11/26/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charging my bank card well after service has been cancelled, this is fraud. company need to remove all my information from their system so I can never be charged in the future

    Customer Answer

    Date: 12/26/2022

    Better Business Bureau:



    This letter is to inform you that Good Ranchers LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/26/2022 and assigned ID ********.



    Regards,


Good Ranchers Inc. is BBB Accredited.

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