ComplaintsforOlympus Property

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The neighbors above me have caused excessive noise...literally daily. The worst part is that this often goes beyond midnight. I have called and emailed both the apartment complex (**************) as well as the management company (Olympus Properties). I have never been called to check in as to the ongoing issue despite being told I would be contacted. The complex sends out notices that fines will be imposed for violations to other policies such as pets, trash and patios. Frankly, I agree. I also agree with the lease in its entirety. Unfortunately they refuse to enforce the policy found in section 11.1b of the lease. I have lived in apartments for decades, so I can distinguish normal levels of noise and incessant commotions. Section 10.5 of the lease covers understood sounds. 11.1b is the section that is in violation.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On march ********************************** my apt after my locks were changed the person had been avoiding being served a restraining order from the sherif the landlord was aware and assisted them with the help of a neighbor who was aiding and abetting via ring camera of my wearabouts . They broke into the apt the police came and they were escorted off the property and served unfortunately the landlord put me in serious danger and simply said the person told them they were not served . The person had a gun and drugs and narcotics in my home. I will be turning in the keys tomorrow this place has become unsafe and uninhabitable the California civil code allows a tenant to break the lease if you are a victim of stalking. The landlord has not upholded this and said he wants two months rent plus march to break the lease . After he knowingly put me in danger this is very inappropriate .he even told the valet to let them park after I requested no visitors saying the person said they were not served .

  

  Business response

  03/18/2024

  Hello *****, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
  Thank you, 
     Olympus Property

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I live here at these apartments, I always pay early. Aside from that there is never any parking because it gets so full, I purchased a new car and the leasing office was closed so I couldnt get a new parking sticker. I registered my vehicle on the designated website and due to lack of parking I parked where I could, there was no visitor parking available either. Well they towed my car anyway and I had to pay almost $400! To get it out and I missed work! Now Im going to be short on my rent this month because of this among other things, they claim that the policy protects them but if you read it is highlighted that it only applies to visitors! I am a resident I pay rent here and this is the second time this happened, the first time was when I first moved in. They keep towing me even though I live here because they dont have any proper parking procedures in place. Help stop this dirty business of an apartment complex pocketing money from their residents!

  

  Business response

  03/18/2024

  Dear *****,
  
  We have received your complaint regarding the towing of your vehicle from our community premises. We sincerely apologize for any inconvenience this situation *** have caused you. We understand the frustration and aim to address your concerns as thoroughly as possible.
  
  Firstly, we would like to bring to your attention the parking policy outlined in the terms of your lease agreement. As per our established policy, vehicles without a valid permit are required to relocate to the designated visitor parking area after 9:00 PM. This policy is implemented to ensure fair and efficient use of parking spaces within our community and to maintain safety and accessibility for all residents.
  
  We acknowledge that communication is essential in resolving such matters. Our office operates during regular business hours from Monday to Saturday. Had you reached out to us prior to the close of business on the day in question, we could have explored potential accommodations to avoid the inconvenience of towing.
  
  It's important to emphasize that while we strive to provide convenient parking options for our residents, it is outlined in the signed lease contract that parking availability is not guaranteed. ************** reserve the right to regulate the manner, time, and place of all parking within our community premises, in accordance with the terms of the lease agreement.
  
  We genuinely value your residency within our community and want to ensure a positive living experience for all residents. We apologize for any miscommunication or inconvenience that *** have occurred in this instance.
  
  Should you have any further concerns or wish to discuss this matter in more detail, please do not hesitate to contact our office during business hours. We are committed to finding a resolution that is satisfactory to you.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding.
  
  Sincerely,
  
  
  
  *************************, CAM
  Business Manager, Olympus Falcon Landing

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The issues commenced when I reported a recurring incident of vandalism to my vehicle in the end of 2023, specifically my cracked windshield, which I suspect is connected to a specific resident. I brought this matter to the attention of ******, the property manager, who, unfortunately, did not respond empathetically. Instead, she became defensive and dismissed my concerns about the ongoing issues. She stated she knew these ************* wouldnt do such acts. Im addition, I expressed that this resident had expired *********************** be able to park on the property. She stated she would have the towing company come out yet as of today March 6 2024 there are still unregistered cars parked on the property. Furthermore, following this incident, I received a $25 fine for having trash outside the designated timeframe, unlike my neighbors who faced no such penalties. This leads me to believe that I have been unfairly targeted, possibly in retaliation for reporting the vandalism.Additionally, I feel discriminated against due to discrepancies in handling my financial crisis in January. While *****, the assistant manager, initially provided assistance and understanding when my daughter was hospitalized, ******'s response regarding my rent payment and the subsequent threat of eviction has been inconsistent and distressing. Despite my efforts to address the matter promptly, I encountered challenges accessing the online portal and faced undue pressure to make an early payment, leading to eviction proceedings.Moreover, the incomplete information provided regarding my account balance, along with legal fees and late charges for March, raises concerns about transparency and fairness in handling my account. I seek clarification on these charges and request reimbursement for any unjust legal fees.

  

  Business response

  03/14/2024

  Hello ***, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.

  
  Thank you, 
     Olympus Property

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented an apartment on 11/1/23 for a four month lease that was to end on 2/2424. While I was at apartment I wanted to transfer into a townhouse unit. I went and spoke with Manager Mid December before my 60day notice was due and she told me to come back around January 20th that I need to give a 30day notice, pay 250$ transfer fee and then she needs to tour my apartment. I spoke with same Manager on 1/20/24 and informed her that I was ready to procced in transfer process, she told me to go online pick apartment, Pay 250$. I paid on 1/23/24, and started submitting my new pay stubs as asked. She toured my apartment on 1/27/29, told me at that time that I had to be apartment for 6month before I could transfer and that I would have to go Month to Month for another 60days @ 3168$ month. I told her that I could not afford that price and she should have told me in December and I would have put in my 60day notice at that time. She said she would speak to her manager and see if she could override the transfer since she already took my money also. She then Denied me on 1/29/27 and accused me of smoking cigarettes in my apartment, Which I do not smoke I burn sage and I told her she should have asked me, and sent me a violation notice of my lease terms. She then prorated my rent until the end of February, And them told me that I would pay month to month until 4/13/24. She did not return my money to me she put it towards my rent and gave me back 238$. I did not authorize her to do that, I requested my money returned to my bank account. She then gave me a bad review for a house that I applied for and told them that I did not give a proper 60day notice and they denied me. I moved out on 3/1/24, I can not afford 3168$ in rent and all the little add on fees to total 3300$. Im only asking that my Month to Month lease be voided and not report as a broken lease. This has caused me a lot of stress and financial burden already.

  

  Business response

  03/14/2024

  Hello *******,
  
  We would like to address the timeline of events leading up to the complaint filed. We have provided a copy of the lease contract and a copy of one of the renewal letters sent directly to Ms. *************************** along with the recorded activity in the account.Please see details below:

  
  12.11.2023 Initial renewal offer sent, and 4 additional renewal offers were sent.
  12/26/2023 renewal offer sent via e-mail.
  1/02/2024 renewal offer sent via e-mail.
  02/01/2024 renewal offer sent via e-mail.
  02/23/2024 renewal offer sent via e-mail.
  A copy of the renewal letter has been attached notifying the requirement of a 60 day notice according to the lease contract and lists the month-to-month premium in the event the lease expires, and resident continues to occupy the home out of contract.

  
  1.29.24 *************************** requested a transfer on site and based on the inspection and unit condition the request was denied. 
  2.2.2024 *************************** submitted an email stating she was not renewing. Notice would have extended extend through 4/2/2024.
  The lease contract requires a 60-day written notice for intention of move out. See attachment.
  3.4.2024 Upon delivery of 30-day notice to vacate for non-payment of rent the unit was found vacated. 
  3.4.2024 Received notification of complaint filed with *****************************, after providing back up of the lease the case was closed.
  3.4.2024 An update was sent to *********************** at ***************************** and has also acknowledged this complaint to be addressed and handled. 
  *************************** vacated the unit without satisfying the financial responsibilities according to the lease contract.
  3/8/2024 Currently we are pending estimates to finalize the closure of the account in unit #***. A copy of the final account statement will be sent to Ms. *************************** as soon as the account is closed.

  
  We are unable to approve the request to void or waive the month-to-month fees and prevent penalties to apply for skipping or breaking the terms of the lease contract. Once the account is closed, it will be turned over to Central Billing:
  Central Billing ************ -  **************************
  
  
  
  
  Sincerely,
  
  
  *****************************, CAM | Regional Manager | Olympus Property
  

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern, Thank you for taking the time to read this! I lived at ******* on Briarwood Apartments in ******* **. for two years before buying my house. I turned in my keys February 5, 2023. I would like to add that despite having 1 Dog and 1 Cat my home was always considered clean and well taken care of. ******* then kept my deposit which was a bit shocking but I was accepting because I do understand that maybe some things needed to be replaced after 2 years of normal wear and tear to be perfected for new tenants. When ******* sent me a bill for almost $400. I was even more shocked! They claimed they were charging me for replacing the carpet which I thought was the purpose of the deposit. I feel it is only right to give every tenant new carpet especially if pets are involved. Allergies are serious and living on used carpet, perhaps with young children, is not sanitary. I tried leaving a review but they did not seem to care. I was set on not paying them and being **** I hoped it would go away. Today I woke up to my credit score dropping 73 points! This was soul crushing because I have worked hard for everything I have accomplished. I was on my way to 730 only 9 points away. I understand my obligations to pay what I owe but under the circumstances I felt I was wrongfully charged! I always pay everything on time and keep my lines of credit as minimal as possible. My credit is very important to me and I hope that is shown through this letter. Im not sure of what solution can come from this but I hope my efforts are heard. Thank you again for taking time to hear me. Best regards, *******************************.

  

  Business response

  02/19/2024

  Hello *******************************, 

  Please see the response below: 

  After thoroughly reviewing the account, there was not a pet deposit paid at time of move in due to both animals mentioned being service animals. The deposit paid was our standard security deposit of $250. The signed lease agreement also states that an animal deposit is considered a general security deposit, and the resident is responsible for any cleaning and repair costs caused by the pet. As the attached final account statement shows, the security deposit paid was applied to the final balance owed of final utilities and pet damages, leaving a balance due of $334.97. After all attempts made from our third-party collector were unsuccessful, this balance was turned over to collections.
  
  
  Kind Regards,
  *********************
  Business Manager, Anatole on Briarwood
  O- ************
  E- **********************************************
  A-5200 Briarwood Ave, *******, **, 79707
  ********** Apartments | Anatole on Briarwood | Welcome

  Customer response

  02/20/2024

  Complaint: 21276290
  
  I am rejecting this response because: ************* did not tell me anything I already did not know. Again, I do not believe it is my responsibility to pay for carpet replacement for the reported damage. It should be the apartments responsibility to give new tenants fresh carpet after tenets with pets move out. Damage or not! It is a sanitary issue that should be a guideline of standards under the ***** habitability rights. I also do not appreciate the the assumption that the damage was caused by my pets. The carpet was becoming unraveled and progressively got worse over time so I tried to fix it because I do not prefer to have things looking ratty! I went to the office prior to ask to have my carpet removed and I was told no unless I moved to a first floor apartment which I did not have time or help to do so. As a respectful tenant for two years I am shocked to be treated this way over $340 of carpet out of the $24,000 that was paid in rent to Anatole. 
  
  Regards,
  
  *******************************

  

  Business response

  03/04/2024

  Hello *****, 

  The lease contract and addendums are very clear on damages and what the residents are charged for. We did deny removing all carpet from this apartment, as we do keep carpet in our second and third floor apartment homes to help with noise cancellation. The patch/repair made by the resident would not fall into normal wear and tear, resulting in replacement after moving out. However, the full replacement cost was not charged, only the cost for the time the residents were occupying the apartment.

  I will also note that the inventory and conditions form given at move in, was not returned as requested. Therefore, if there were any damages to carpet present at move in- such as normal wear and tear- it was not documented by the resident. The carpet at time of Ms. *********** move in was only 6 months old.
  
  Please see the following from the signed ************ at move in:
  
  Paragraph 13
  13. Damages and Reimbursement.
  13.1 Damage in the ******************** You must
  promptly pay or reimburse us for loss, damage, consequential
  damages, government fines or charges, or cost of repairs
  or service in the apartment community because of a Lease
  or rules violation; improper use; negligence; other conduct
  by you, your invitees, your occupants, or your guests; or any
  other cause not due to our negligence or fault as allowed by
  law, except for damages by acts of God to the extent they
  couldnt be mitigated by your action or inaction.
  
  Community Policies Addendum regarding damage:
  Damage: Residents will be required to pay for all damages to their apartments beyond normal wear and tear including but
  not limited to, ****************** stains caused by residents negligence. Please be careful with smoking materials and
  fireplaces.
  
  Paragraph 19 of the Animal Addendum in the ************
  19. Move-Out. Except for reasonable wear and tear resulting from an assistance
  or service animal when you move out, youll pay for defleaing,
  deodorizing, and shampooing to protect future residents from
  possible health hazards, regardless of how long the animal was there.
  Wenot youwill arrange for these services.
  
  
  Kind Regards,
  
  *********************
  Business Manager, Anatole on Briarwood
  O- ************
  E- **********************************************
  A-5200 Briarwood Ave, Midland, **, 79707
  Midland ** Apartments | Anatole on Briarwood | Welcome

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We have received 5 incorrect invoices upon move out. I have requested the dates be changed on the most recent copy of our final invoice to reflect the correct dates for move out (12.23.23) & our notice (09.28.23). We did NOT violate, alter, or break our lease. We gave a proper notice, turned in all required items, paid for the year, & left by 12.23.23, as required in our executed lease agreement. We have provided the email chains, pictures, and other supporting documents to substantiate our claims. ******************. Manager, claimed they placed an abandonment notice on our unit, which should have never been done. I don't appreciate her fabricating different charges every time I emailed back. According to ******, they did not have record of our notice & claimed they did not receive our keys, so they did not know we moved out. This resulted in their move out date 12.29.23, which is incorrect. I have forwarded her our notice & correspondence that would clear up this issue, which seems to have been disregarded. I requested their corresponding documents to compare, but have yet to receive anything. The Property ************************, told me they could not change the dates on the invoice & told me to just use her email as proof we did not break the lease. This lazy way of doing business is exactly the kind of behavior that perpetuates mistakes of this nature. The abandonment notice has yet to be addressed by either member of management. Please note the 2 times I was able to speak to someone from the office (1/4/24 & 1/6/24), there was no mention of this. In fact, I was told they had no record of me, all previous management was fired & they didn't transfer records prior to acquiring the previous company. This issue is going on two months now, I feel like this is not an unreasonable request to have the correct dates on our invoice in order to prevent any further confusion on this matter. I will be happy to forward any additional documents upon request.

  

  Business response

  03/01/2024

  Hello ******, 
  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
  Thank you, 
     Olympus Property

  Customer response

  03/05/2024

  Complaint: 21257889
  
  I am rejecting this response because:
  I have reached out to the billing department multiple times. The latest being February 21, 2024 and today March 5, 2024. We have yet to receive a response from them. I have also reached back out to the Assistant Manager, *****************************, on February 21, 2024 and was told a new invoice has been sent to billing. However, our account balance is still incorrect and there has been no update from the company. I sent an email today, March 5, 2024 to the Assistant Manager, *****************************, asking for an update and never received a response. My husband also sent an email on February 22, 2024 to the billing department and never received a response from them either. I am concerned with the lack of communication not only to me, but within their own company as well.

  
  ***************

  

  Business response

  03/08/2024

  Hello ******,
  
  We have re-sent the *** to central billing several times reflecting the correct balance due, however, they have not updated the balance due on their end. We have reached out to them again, requesting the balance be updated on their end as soon as possible.
  
  
  ***************************
  Business Manager, Coronado on Briarwood
  O - **************
  E -  ***********************************************
  A -  6000 Briarwood Ave ******* ** *****

  Customer response

  03/13/2024

  Complaint: 21257889
  
  I am rejecting this response because: Issue is still not resolved. Although billing updated our balance today, March 13, 2024 they did not attach the proper invoice sent to us by the assistant manager, *****************************, on February 21, 2024. Currently our billing account has 4 incorrect invoices attached with the incorrect move out date. Our billing account should reflect the correct date for move out, which is December 23, 2023 and the proper invoice should be uploaded. I will be happy to pay, once our account is updated and reflecting correct information. I have responded to billing, notifying them of their errors and attached the aforementioned invoice. 
  
  ***************

  

  Business response

  03/15/2024

  Hello ******, 

  Another request to Central Billing has been submitted on 03/14/2024 to adjust all records and information. 

  ***************************
  Business Manager, Coronado on Briarwood
  O - *************
  E -  ***********************************************
  A -  6000 Briarwood Ave ******* ** 79707

  Customer response

  03/20/2024

  Complaint: 21257889
  
  I am rejecting this response because: Billing has yet to update the invoice and I have not received a response from them regarding my refund for December 2023 payment. I was charged for the full month and it should have been prorated until the 23rd of December. I have already sent an email to their billing department requesting all communication be in writing only on February 21, 2024. They have yet to respond to my emails once. I emailed the property manager, *****, and assistant manager, ******, on March 18, 2024 asking for update. Waiting on response. 
  
   -***************

  

  Business response

  04/17/2024

  Hello ******, 

  We extend our sincere gratitude for your continued patience as we addressed the issues surrounding your Final Account Statement, move-out charges, and refund. We deeply regret any inconvenience you experienced during your move-out process.

  Upon careful review of the details you provided, we identified the discrepancies in the invoices. Our utmost priority was to rectify any errors and misunderstandings promptly.
  We are pleased to inform you that the dates of your move-out and notice period have been accurately reflected, and any incorrect charges have been removed. Furthermore, we have processed a refund for the full amount due to you.

  Your feedback has been instrumental in guiding our efforts, and we genuinely appreciate your patience and cooperation throughout the resolution process.
  As of 4/4/24, we are confident that all issues have been satisfactorily resolved. Please do not hesitate to reach out to our onsite team if you require any further assistance or have additional concerns.

  Once again, we thank you for your understanding and cooperation throughout this process.
  
  Respectfully,
  
  
  
  *********************;| Regional Manager | Olympus Property
  500 ************ Street, Suite 300 | **********, ** 76102
  Office: *********************
  ***************************************** | www.olympusproperty.com

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Check received.
  

  - ***************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are billing me again with another credit agency. They are after me again with the bill that got adjusted . This case was resolved with you with case number ******** in April 2023. I had sent you copies of the payment I made with my bank, which they were claiming I didn't pay. The issue was resolved and according to the bill I have attached that was corrected by ********************************. It doesn't show i owe anything. The last payment for my rent was pro-rated and I paid them **** which they had charged . According the last amount in this invoice, it says they gave me a refund of $322.96. Please help me with this matter and let me know what else is required to send you.

  

  Business response

  12/04/2023

  Hello, 

  We have been working with **************** to bring her balance to a zero. The collection company has responded, in writing, to confirm that this is resolved. The Business Manager followed up today by reaching out to **************** to confirm on her end. 

  Thank you, 

  Olympus Property 

• Initial Complaint

  10/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ive been living at this Olympus nearly a month now and I pay substantially amount of money to stay here I chose the area because of the safety and quiet place,plus it close to my jobs and for many other positive reasons, I thought, but my stay here has been uncomfortable, annoying, and restless, I have complaint many of times about the my neighbor upstairs constantly throwing things jumping banging things on the floor at this point its to annoy me on purpose, staff have told me they asked him to stop but each time he get louder I guest proving that he wont listen to no one,since staying here I have probably got 10 great nights of sleep. I have been working tired sleeping and frustrated I cant have company over without Being embarrassed and listening to extremely loud noises, I have to inconvenience my life and find another place to stay because of the ignorance of another human being that dont want to follow rules I dont think its fair to me or others to live like this this suppose to be an equal opportunity place but it doesnt feel that way I have tried everything from moving my place around to at least get a good nights rest, but yet this person moves his stuff over me only to make my home miserable I have videos of the noise captured on my phone, he has knocked pictures off my walls etc etc.. this is ridiculous way to live especially in a nice area, I cant understand how this place cant control their tenants knowing we pay 2000$ plus dollars stay safe, comfortable I work hard for a living and I deserve my hard earned money to be appreciated by make my place of living comfortably stable, whats sad part of this story is that grown people cant obey general rules and I feel for the next tenants who stay here because if he want listen now he want listen any other time I hope this get resolved Thank you

  

  Business response

  10/19/2023

  Hello *****, 

  We have forwarded your concern to the correct parties that oversees the property and will update the portal once I receive feedback.

  - Olympus Property 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We rented from Olympus Property in *********** in *****, ** from March2022- May 2023 and paid a deposit of $500 and an additional non-refundable pet deposit of $500. We vacated the apartment, leaving it in almost perfect condition, we received a final account ************************ with inflated charges and also charges that should of been taken out of the pet deposit and a charge for an issue that was noted on our move in forms. We sent them a corrected statement detailing why they actually owed us some of our deposit back. We have not received any communication from them since and then today, received a call from a correction agency. I called the company number provided on the account ************************, which I was told that they couldn't help and to call the debt collection agency, I contacted the debt collection agency and they have now noted our dispute with Olympus.

  

  Business response

  09/01/2023

  Hello **********, 
     We have forwarded your concern to the correct parties that oversee the property, and will update the portal once we receive feedback. 
                   Thank you, 
                           Olympus Property 

  Customer response

  09/01/2023

  Complaint: 20503708
  
  I am rejecting this response because: this isn't a response, they are just passing it off.
  
  Regards,
  
  *******************************

  

  Business response

  09/08/2023

  Hello **************,
  
  Thank you for bringing this matter to our attention. We are always sorry to hear that someone is dissatisfied with their experience in our community, including the process of moving to a new home. 
  
  We appreciate the opportunity to respond to your concerns and have closely reviewed your Final Account ************************. While we disagree with your assertions, notably any claims of inflated charges, our hope is to amicably resolve this matter. 
  
  In a show of good faith, we agree to remove charges related to property damages assessed at the time of your move-out beyond normal wear and tear. Additionally, we agree to charge final utility payments (based on actual use) due through your vacate date,totaling $147.24. 
  
  Please note, we have confirmed your account does not show an Animal Deposit was made. Your account only reflects a security deposit of $500 (pursuant to paragraph 4 of your attached lease agreement) and a one-time, nonrefundable fee for all animals in our community.  
  
  With these good-faith changes,your revised Final Account ************************ (attached here) now reflects a refund totaling $365.00, which will be mailed to the forwarding address you previously provided. We will also provide updated documentation to the collection agency indicating you no longer owe an outstanding balance.   
  
  Accordingly, we believe this matter to be resolved. If you have additional questions or concerns, please dont hesitate to reach out to our team. We are always here to help. Thank you! 
  
  Warm Regards, 
  Olympus Property

  Customer response

  09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩