Customer ReviewsforRoto-Rooter Plumbing & Drain Service

Called RR, they discovered we had a blockage in our plumbing, causing the water to back up in our shower. Charged us $450 to clear it, next thing we know some other person is in our house assessing the damage. Told us that the water was sewage water & that everything in our house was contaminated. They said they would definitely have to cut into our walls, replace ALL flooring in our house, & other repairs. It seemed extreme for a little shower water. They were VERY pushy about having us call our ins company & file a claim. Stood there while I called. They had me sign an iPad & told me I was signing that we were calling ins. I notice they were tapping all over, appearing to be signing a significant amount of documents for me, never once informing me of what. Hours later, 2 guys show up to drop off dehumidifiers. My MIL was babysitting our infant & was told to sign a doc stating they were leaving the machines. Thinking the amount of repairs quoted was extreme, we had a 2nd opinion, which was determined there was no water damage to walls, any of the ******* **** was not sewage that backed up. Decided to close out the claim with our ins, sanitize the ******* & be done with it. Days later we get a letter from our ins stating we approved payment from our ins company to be sent directly to Roto Rooters account for $2,257. We were not informed we signed such a thing. The claim had been closed out as no work had actually been done, so the money was denied. Then we get a **** directly from RR stating we owe them the money. Billed us for wall repair, full flooring replacement, 2 hours of work (they were here 30 mins), equipment rental (valid), antimicrobial spray for bathrooms (valid, but not necessary), & an after hours charge for 2 hours for picking up the equipment at 12pm on a Monday, another 15 mins. I told them my husband had moved the equipment to garage. They had things loaded in mins. We are now faced with this battle and cant get our baby his blood work.