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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My kitchen drain was slow, so I contacted Roto Rooter plumbing to fix the problem (ticket #********), the technician whose name is **** came to my house yesterday 02/19/2023 afternoon, not only he made problem worse but also created new issues. The pipe is completely clogged now with new leaking at three places. He broke my under sink pipes and waste disposal connections on the day he came, asked me to change to new pipes and a new waste disposal. He came back again today on 02/20/2023 to install the new pipes and waste disposal, then the whole system got messed up and leaking at the pipe connections that he installed. He refused to fix the problem and left my house, we paid him 50% yesterday and agreed to pay another 50% after completing of the work, but with all these issues we decided not to pay the rest 50%, he threaten me to call collecting company to get him paid, my wife called their customer ********************** but no one is willing to help until the next day knowing our kitchen sink is completely out of order because of their work. This is my WORST experience I had in whole my life.
Business response
02/22/2023
***********, I am sorry to hear about your situation with your kitchen sink. Unfortunately, you have placed this complaint on a franchise that is located in ********** and out of your service area. We are individually owned and did not provide the service. I really wished I could help rectify this problem for you but our hands are tied. You will need to contact Roto-Rooter's corporate office at ************ or the location in your county. I believe you can also file a complaint on Roto-Rooter.com. Please let me know if I can assist any further in helping you get in touch with the correct location. Lastly, I apologize that your experience with Roto-Rooter has been difficult. I cannot answer for other locations but if we would have done the work, we would do anything necessary to make your issue right.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.