ComplaintsforCHRYSLER DODGE Meador Jeep RAM

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a vehicle from meador auto in ******** **. Got approved from the bank and all January 25/2024 Time come around to make my payment and the bank has no paperwork for me says to call the dealership. Now the dealership said they need to find another bank to finance me for. Ran my credit without my approval 6 more times. And Ive called multiple times and told them that I already signed the paperwork for this truck and they keep giving me the go around saying the same thing over and over bout the bank.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off my vehicle for a service repair on 01/21/2024 and it is now 03/06/2024. I still have not received a call that my vehicle is ready. I have called and no one answers. If someone does answer they tell me they can't help and that someone will call back. No one calls back. I called today and was told someone will call me back. The service employee I have spoken to is rude and has horrible customer service. I have bought two vehicles at this dealership and will not be returning as a customer. I want to my vehicle repaired as soon as possible as I have waited almost two months for the repair.

  Business response

  03/27/2024

  We have addressed the concerns of the customer with our advisors and will ensure better communication in the future.  We apologize for the delay and lack of communication on this repair.  The repairs have been fully completed as of 03/25/24.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My mom bought a truck from Meador in 2020 along with an extended warranty. Recently we noticed a couple things need work, when she tried to schedule with the service department they told her they had no records of her warranty due to the fact that she bought both before the company was sold in 2022. She has been given an email to contact someone who can help her (its a generic outlook address). She has received one email response saying this person will send the information to the corresponding team who will reach out to her. Weve been waiting for the other team to respond for some time now. When trying to call and speak with someone from Meador (for more information) she has been given the run around that they do not have a phone number to reach someone in this scenario, just an email contact. At this point she has basically wasted money on a warranty that she cant even use.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Meador Dodge sold me a vehicle with no oil and leaking transmission fluid and they told me I bought it as is.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  HORRIBLE service after the sale! My vehicle I traded in has still not been paid off 6 weeks later! Now I have to make double payments to keep my credit from being wrecked becaues this place did not pay off my trade in!!!! I have been in contact with the manager multiple times and still no action or pay off has happened!!

  Customer response

  07/12/2023

  After purchasing a vehicle on June 1, 2023 I traded in my vehicle. It's been 6 weeks after the sale and trade-in. My vehicle I trade in is still not paid off. I am having to continue to make payments on a vehicle I surrendered on June 1 to this dealership in order to not get my credit damaged (including late payments). I have been in contact with multiple people including ****************** and an original email to ****************** - with no responses). ****************** said my payment was sent to the financing company where the Jeep was financed, but they still do not have any record of receiving it. I asked ****************** for the tracking number and have not had any contact from him since then (July 5th).  It is now July 12th and they still have not received payment for my trade-in. 

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 03-18-2023, our 2017 Jeep ********************** was towed to Meador as it would not start. We asked for them to also check to fuel door as it had stopped working. They determined the cause was the fuel door actuator and replaced it and the battery and auxiliary battery for a total of $947.10. On 04-18-2023, the fuel door would not open again. We returned the vehicle to Meador for repair on 04-19-2023. After a week of no information from the service department, we went in person only to be told there was corrosion on the connector on the passenger side kick panel due to water intrusion. It was determined the connectors where the dash and body harness meet were corroded to to water intrusion and the gauge cluster stopped working after disconnecting the connector for the dash and body harness. The service department stated the corrosion on the plugs has most likely been there for a good amount of time and after disconnecting the connectors, the harnesses don't make contact anymore causing the cluster to not receive any power. The cost for fixing this is $9,188.00. The service manager offered to contact ****************** to see if they could assist as the warranty has expired and clearly this was not caused by **. ****************** refused to assist. As it is likely this started while the Jeep was still under warranty and there was no way for ** to be aware of the problem until the fuel door stopped working, we would like Jeep to pay for the repairs. Particularly since the repairs total approximately 1/2 of what the trade in value of the Jeep is if it is considered in very good condition!

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I puchased a bran new vechical from this location and have already taken it in for issues. This is the 2nd time that I have taken it in. They currently have my vechical totaling 3 weeks and still have it. I called in and was only hold for over 30 min. to talk to the service adviser. Once I beleive it was my turn to speak to the adviser I was told that I had to talk to they just hung up on me. I had called on another phone while I was on wait and was told to not hang up on the line that I was on hold on so that **** can talk to me. I didn't hang up and they just hung up. I called back and the receptionist forgot to put me on hold, I heard her say "this is a M.F customer you better answer the phone I'm gonna transer the call". After 3 week all I wanted to know is what has been going on with my car. I was not rude and since My husban was told that we had to call befor 1:00 P.M. I just did not want to miss speaking with the service adviser. Once I spoke to the service advisor I was told that I would be resonsable to paying for the issue with the 2022 Dodge Durango that is only at this time less that ***** miles and I have had for total 7 mths.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Upon writing the contract for the vehicle that we purchased from Meador they agreed upon a pay off value. However due to how long it took the company to pay off the vehicle another payment was withdrawn on the vehicle that meador now owned. They waited until I called to initiate the payoff which was then approximately $500 less. So they made an additional $500 on the deal and I just get hung out for two car payments. Once they agree upon a car payoff they should have to honor that amount not wait in hopes that another payment will come out so they can make a lower payoff and make more money off of their customers. Ive bought two vehicles from this company and would have continued to do business with them, but now I dont know if they can be trusted.

  Business response

  02/23/2023

  Payoffs are always made for the payoff amount due at the time the payoff is made. It does take some time after the completion of a purchase before a trade is paid off. In the event that the payoff amount on the contract is more than the actual payoff amount is, such as in this case, the overpayment amount is always refunded back to the customer. A refund check for $502.43 was sent back to this customer on 1/31/23 but has not yet cleared our bank. We have always and will always ensure that any amount due back to a customer is sent back to them as we did in this case.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Currently (Oct. 13) this is the third time Meador has had my vehicle in service for similar problems (visits 2 & 3 for the exact same issue, visit 1 was the same part but not the same issue). I have had to pay approximately $2,400 thus far to get nowhere. Though they continue to have my vehicle for an extended period they have not even offered me a loaner vehicle so that I may go to work. The first visit required that my PCM be replaced which I knew going in - I picked up my car on a Saturday and drove it home. Immediately on Monday as I got in my car to leave for work the Check Engine Light was on for code P2610 which is an internal code for the PCM. Since they did the work, I took it back to them where they completely ignored why I brought it in and instead charged me to replace the thermostat and did not complete a vehicle inspection as asked of them when the car was brought in due to the registration soon expiring. They held my car for a full week. As I found out after going home again - the P2610 code came on again in my vehicle so I went BACK to this dealership again because they were the ones who replaced my PCM. They now currently have my vehicle with no ETA of when it will be repaired. The latest visit with them (#3) is how I know they completely ignored my issue during visit #2. The service advisor ****** (same one during visits 2 & 3) said their 'diagnostic tree' for this internal code has only one step/solution which is to replace the PCM - something I never heard during visit #2, not a single word. Furthermore, he was dumbfounded to discover when I told him that THEY ARE THE ONES who replaced that part BRAND NEW about a month or so prior (even though I had also mentioned this to him during visit #2). Now they want to charge me for something else. They are just finding things to charge me for. No one there ever answers the phone and the service manager is impossible to get a hold of.

  Business response

  10/14/2022

  Thank you for sharing this information with us. We apologize for any inconvenience you may have experienced. We try to provide an outstanding experience for all of our clients, and we realize it can be frustrating to wait on repairs or experience multiple repairs during a brief period. We understand this can be especially frustrating when new issues arise that occur after the vehicle was in for a different repair.  We do provide alternative transportation through our shuttle service to all service customers. If this option was not presented, we apologize for missing those opportunities. Unfortunately, given the current environment for new vehicle inventory, loaner vehicles are in significant demand with not enough supply to meet every customer’s situation. It’s our understanding that our Service Advisor has provided an update to the customer on the status of their current needed repair this morning, and that all that’s remaining is a state inspection, which we are attempting to complete this morning.
  
  We apologize again for any inconveniences experienced, and we will strive to do better.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  MEADOR DODGE CHRYSLER JEEP RAM Date of transaction was 5/21/2022 through the dealer's website which collected $500 deposit for a vehicle which was supposed to arrive by 5/31/2022. The vehicle is still not at the dealership and I have since canceled the order. The ****** transaction is: Your Transaction ID: ***************** Merchant Transaction ID: ***************** Payment to: *** **** ***** *** *****************  Emails back and forth with salesperson where they advised several times the refund would be given. One email on 6/7/2022, they advised they talked to their finance department and the refund would be done by the end of the day. Nothing happened. I have started dispute investigations with by **** company and ******, and advised the dealership. Today's email from advised they have my information at their accounting department, but did not provide any other details and there is still no refund.

  Customer response

  06/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17411371, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* **********

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