ComplaintsforEverman Shell
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Any issue the staff can be extremely rude and condescending. Crazy thing is I witnessed them talking crazy to a previous customer. So rudely and even said this isn't the place you want to do this at. To another customer so he just demanded his full money back.Because the cashier made a mistake and gave him $2 back instead of $7. I saw the transaction. The costumer stated hey, you only gave me $2. The cashier accused him of trying to get free money. The customer said well just look at your camera. They will accuse you of wrong doing or trying to get something free even if you have paid for it. They don't listen, are dismissive and will shove you to the side as a customer. I had a problem with the car wash I paid for. It rained a few days and I work over night. I couldn't use the ticket until the last day. The computer said it expired. But according to the ticket I had one day left. I took the ticket in that was on my receipt. The two males there were very unhelpful and stated that they can't give me a "Free Car Wash". And they cannot just give out free car washes to people. I said it isn't a free car wash because I paid for it. If I paid for it and you do not give me the service I paid for and you expect free money. That's thief! I have one day left on this ticket. They looked at it and said that it expired an hour ago. And I said well that's funny because it doesn't state a time of expiration just the day. They told me "don't argue with them" to come back and speak to the manager in the morning. Before work I came in. I didn't have any problems with the manager. I tried to use it 4/5/2024 the reissued ticket from the manager. It expires on 4/14/24 this time. I made sure to use it early enough so I wouldn't run into the same problems. But I ran into a problem. When going through the car wash this time, when it was done washing the dryer stayed on for 2 seconds and just turned off. I let the cashier know. He came outside and saw for himself. *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.