Reviews

This profile includes reviews for CCS Medical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CCS Medical has 4 locations, listed below.

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  CCS Medical

  1505 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75234-6074

• 

  CCS Medical, Inc.

  14255 49th St N STE 301 Clearwater, FL 33762

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  CCS Medical, Inc.

  160 Fountain Pkwy N St Petersburg, FL 33716

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  CCS Medical, Inc.

  PO Box 17753 Clearwater, FL 33762

Review Details

• Review fromJen B

  Date: 02/25/2025

  1 star
  Run! Don't use this company if you have a choice. Have been over charged by over $2000 in 2024. They billed for shipments they didn't even send. On hold for 1 hr 45 minutes to talk to billing department then got a message that they were closed. Watch your credit card bills and your insurance statements closely. I would give -5 stars if I could.

• Review fromEmily B

  Date: 02/24/2025

  1 star
  If I could give zero stars, I would. CCS Medical charged me in December 2024 for an order that was processed for January 2025. Instead of billing the correct amount, they charged my entire 2025 deductible. When I contacted them, they claimed it was due to a "system error" caused by using their online ordering. As of February 24, 2025, they still owe me over $2,500. ***** this company at all costs!

• Review fromMeagan L

  Date: 02/18/2025

  1 star
  Wish I could give 0 stars.Once again I am going to spend hours on hold and fighting to get supplies shipped. Every other shipment is a nightmare- 3-4 hours on the phone, getting disconnected when transferred, multiple calls to the *********** and them sending paperwork multiple times. For a medical supply company, there seems to be no understanding of medical necessity and extremely poor communication. Additionally, I requested a receipt for last year's copay payment and never received it.

• Review fromNicole H

  Date: 02/08/2025

  1 star
  ******** customer service. Supplies are always late. No follow-up. **************** will hang up on you. This company works with life sustaining medical supplies there is always an issue.

• Review fromKyle M

  Date: 01/31/2025

  1 star
  I ordered supplies, had a problem with billing, I got in touch with my Humana **** she called ccs medical. Was told my last order was paid and I even had a $29 credit. So I personally called ccs medical and was told ,yes **** your last shipment was paid and you have a credit to add to your next order. Months later I got a bill for $88, I called ccs medical and asked what this was for, its what you owe, *** it cant be, I had a credit, we added your credit and it brought it down to $88. If I owe how did I have a credit, I dont know, you need to pay the balance. If I had a credit this means I overpaid and had a credit. *** all I know is you have a balance. Never could get this solved. So I dont and will never use this company again.

• Review fromJohn S

  Date: 12/02/2024

  1 star
  Terrible to deal with.When originally getting approved, I had to be on phone 3 times with approx 1 hour wait each time. Later after approved, answering waits were OK... as long as not calling Billing.Their original script was for 1 full year ending 1/25/2025 [my Medical Provider, ************ provider and originall *** originally agreed that was the ending date. However *** later said the script exp'd 3 months early [despite all others stated it did not exp until 1/25/25; and CCS nevertheless sent a supply after their so called chg'd exp date, then req'd me to return it, and yet AFTER they rec'd it back, my insurance co said *** still later billed my insurance for it; ... I could write a book of what I'm leaving out. It's worse than that.

• Review fromBud N

  Date: 11/12/2024

  1 star
  One horrible company. They ship late and will not listen. Phone agent would not transfer me to a manager, then hung up on me And I was being polite, not arguing with her. I have no other way to get my supplies!

• Review fromJan T

  Date: 09/20/2024

  1 star
  Be careful dealing with this company as they have grown with an "I DONT CARE ATTITUDE!!" + DON'T DON'T DON'T use their website to order as causes delays without notifications of why. I have been dealing with this company for years and my last order I placed August 22. It was to be shipped out September 13 & it's now September 18 with no notification of my order status. I have not heard from them at all; no emails, texts or phone calls, so I called them. My order was delayed first by one reason & when told them you already that info so they checked & said yes I was right. Then, they gave me 2 more reasons & again had to correct them on their info. Watch, watch, watch them closely or you may never get the medical supplies you want or really need. It's a shame such a good company has gone downhill but i guess condensing to save money and gain profit comes before their customers, who are patients needing their ********************** supplies.

• Review fromBetty H

  Date: 08/26/2024

  1 star
  I have been using this company for my CGM supplies for a number of years and in the past at least was able to speak to someone in the billing department for a statement of my copays and got these within a few days but this year I can't get to speak to the billing area at all.I have been calling and emailing for a week now to try to get this expedited but have been on hold for at least half an hour and the callbot tells me it will be a forty minute hold. They have a website but all you can see on it is an upcoming order and why in the world don't they provide historical statement info so I can just download this??? Bad news but I have to use them and wish I had an alternative. They have also prompted me to make a payment even though I have an arrangement for monthly deductions from my bank. If they have so much business that the customer is put on hold for this long; they need to give some people some jobs and staff up instead of just pulling profits.

• Review fromStan B

  Date: 08/05/2024

  1 star
  TERRIBLE company to deal with!!Save yourself lots of headaches and lost time dealing with CCS.They erroneously bill copayments when there are none. Good luck getting a refund!One hour wait times when you call them.Each person you speak with gives you a different answer.Stay clear of CCS!!