36 Customer Reviews
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Review from MG M
1 star04/11/2024
I had an absolutely dreadful experience with what I would describe as the most incompetent company I've ever encountered. I engaged them to handle the shipment of two boxes to ******, and here's why it was such a nightmare:Initially, the scheduled pick-up didn't occur as planned. Instead, ***** was directed to the wrong address, necessitating a correction on my part. Even after that, it took several days for them to finally collect the boxes.Throughout the entire transaction, I attempted to communicate with *********************, who was supposedly responsible for overseeing everything with the company. However, despite paying the invoice, I never received responses to any of my emails or managed to reach him via phone.Upon the boxes' arrival in ******, there was an unexpected demand from ***** for an additional delivery fee, which had never been communicated to me by SFL when I initially hired their services.Overall, this entire ordeal has left me utterly dissatisfied and frustrated with their lack of professionalism and transparency.Review from Govardhana R
5 stars04/02/2024
Thank you!!!Had worries before sending out my package as it was a laptop but things were handled pretty smoothly by SFL team.. I was coordinating with ************** and he was as there all the time and was of great help..Review from Sumit S
5 stars04/02/2024
Booking is effortless, and they sent labels in under 30 minutes. I'll surely use SFL again for my shipments!Review from Jay K
5 stars04/01/2024
Very personable and communicative sales person ************* from *** to ***** Great Pricing.Thorough follow up and follow Through Will definitely use them again.
SFL Worldwide Response
04/02/2024
Thank you, ********! We're thrilled to hear about your positive experience with our team. We look forward to assisting you again soon!Review from Priyanka D
5 stars02/14/2024
Im moving from *** to ***** and I chose SFL after watching about their services from ******** Mr. ************ was handling my case and he was really helpful. He is quick in replying my quarries. The pickup from my place was also smooth. It was really affordable and I cant wait to receive my stuff here back in *****.SFL Worldwide Response
02/16/2024
Thank you, ********! We're glad to hear about your positive experience with SFL Worldwide and Mr. ************* Your satisfaction is our priority. We're here for any future shipping needs you may have.Review from Natalie D
1 star01/15/2024
ZERO STARS! I wish I would have read reviews before using this company. It was referred to by ****************. It has been 4 months now and I have yet to receive my shipment for *** to ********. Terrible communication.the dont answer calls nor responds to emails. They only contact u when they feel like it weeks laters. Ive been given 6 false dates already. Never any contact on that day nor do they answer the phone on that day. Very disappointing. Ive been having hardship over it since I can not access my important documents and valuables for work ***************** Ive been living out of 1 suitcase for 6 months as i repatriated from overseas. This has caused emotional distress. I hate that I referred them to a friend. Now i have to live with the guilt that they will soon deal with this terrible service.Review from Allen P
1 star03/27/2023
If I could give less than one star, I would. The worst shipping experience I have ever had. * Poor communication - Lack of tracking and notification of status of shipment. * Stalls in Delivery - Invoice of inspection presented to customer AFTER all pickup timelines are exceeded, incurring additional penalties/storage fees passed on to the me (customer). * Unachievable payment processes. Payment required through an App that cannot accept payment, delaying payment, thus incurring additional storage fees passed on to me (customer). * Unprofessional representatives - If you have grievances with a representative, your POC for lodging those grievances is the very same representative. Then the representative becomes adversarial/hostile. * Inadequate/unqualified delivery staff - I (customer) had to hire additional personnel to unload my vehicles at delivery, or the delivery would not happen. * Contract changes at the 11th hour - 2 weeks after my property was received by SFL Worldwide, they submitted an amended contract and scope of work for me to sign before they would schedule delivery. Holding my property hostage until the amended contract is signed. Incurring additional "storage fees" that are passed on to me (customer). * Additional costs to the customer - Each delay that has been due to SFL failures, has incurred penalties/storage fees that have been passed on to me (customer). * No quality control/quality assurance - Customer Complaints/Grievances are not addressed by upper management. Emails sent, not answered. Calls go straight to voicemail, not answered. Summary: The service provided is poor. Communication is terrible. Late notification of additional fees. The customer is forced to pay for the shippers' failures (storage delays). Contracts are changed by the shipper after they have your property. No quality control, Management does not intercede to address Customer Complaints.SFL Worldwide Response
12/29/2023
Dear ******************,We sincerely apologize for your disappointing experience. Your feedback is crucial, and we're actively addressing these issues to improve our services. Thank you for bringing this to our attention.Best regards,SFL Worldwide ****************Review from Ipshita M.
4 stars01/19/2023
Pleasant experience - timely responses from ***** and friendly behavior.SFL Worldwide Response
12/29/2023
Dear *********************************,Thank you for choosing SFL Worldwide! We're thrilled you had a pleasant experience with *****. Your satisfaction is our priority. Safe travels with SFL Worldwide!Best regards,SFL Worldwide ****************Review from Sameer M.
5 stars01/16/2023
Best shipping service
K***** makes the whole process smooth by providing all the assistance. SFL is the easiest and the best way to send packages from *** to *****. I would highly recommend them.SFL Worldwide Response
12/29/2023
Dear ***********************,Thank you for your kind words! We're delighted to hear that SFL Worldwide has made shipping from ******* to ***** easy for you. We appreciate your recommendation.Best regards,SFL Worldwide ****************SFL Worldwide Response
12/29/2023
Dear ***********************,Thank you for your kind words! We're delighted to hear that SFL Worldwide has made shipping from ******* to ***** easy for you. We appreciate your recommendation.Best regards,SFL Worldwide ****************Review from DD M.
5 stars01/13/2023
***** provided excellent service and pricing. Very patient in explaining.SFL Worldwide Response
12/29/2023
Dear Customer,Thank you for your kind words! We're thrilled *************** met your expectations. Your satisfaction is our priority. Looking forward to serving you again!Best regards,SFL Worldwide Team
Customer Review Rating
4.33/5stars
Average of 36 Customer Reviews
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