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          Find a Location

          Dalworth Rug Cleaning has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Dalworth Rug Cleaning

              12750 S Pipeline Rd. Euless, TX 76040

            • Dalworth Rug Cleaning

              12750 S Pipeline Rd, Ste 2A Euless, TX 76040-5248

            • Dalworth Rug Cleaning

              12750 S Pipeline Rd Euless, TX 76040

            Business ProfileDalworth Rug Cleaning

            Fire and Water Damage Restoration
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            12750 S Pipeline Rd.

            Euless, TX 76040

            Visit Website
            (888) 204-8477

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Dalworth Rug Cleaning has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Dalworth Rug Cleaning

                12750 S Pipeline Rd. Euless, TX 76040

              • Dalworth Rug Cleaning

                12750 S Pipeline Rd, Ste 2A Euless, TX 76040-5248

              • Dalworth Rug Cleaning

                12750 S Pipeline Rd Euless, TX 76040

              Headquarters
              12750 S Pipeline Rd., Euless, TX 76040
              BBB File Opened:
              8/1/1990
              Years in Business:
              48
              Business Started:
              1/1/1976
              Business Started Locally:
              1/1/1976
              Business Incorporated:
              5/2/1989
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Dalworth Rug Cleaning
              Business Management
              • Mr. Harlan (Shane) S. Hobbs, Founder & CEO
              • Mr. James G. Smith, President/Owner
              Contact Information

              Principal

              • Mr. Harlan (Shane) S. Hobbs, Founder & CEO
              • Mr. James G. Smith, President/Owner

              Customer Contact

              • Mr. Harlan (Shane) S. Hobbs, Founder & CEO
              Additional Contact Information

              Fax Numbers

              • (817) 355-8649
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Preparing for and recovering from flooding

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/08/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We made a horrible decision and called Dalworth to look at a leak in our kids bedroom closet. They came and tore out the carpet in their closet and cut out the sheet rock- they then went on the the other side of the closet and took out a row of tile in our bathroom to inspect the area. Their conclusion? No mold and everything was fine. They recommended drying out the area with fans. The salesman told us they would work with our insurance company to make sure everything they did was covered by our insurance. LIES. Our insurance contacted us after they destroyed our closet and bathroom to tell us there was NO WATER DAMAGE and they basically did nothing except run loud, obnoxious fans. No mold. No water damages. The best past? The sent us a bill for over $4,000. For what you ask? For running two humidifiers. Did they fix anything? No. Did they find mold or water damage? No. Did they damages our property? Yes. They think they deserve $4,000 for plugging in humidifiers and picking them up. We tried to call them to discuss their lies about checking with our insurance company before they did work and no response. Their lawyer collection agency sent us a letter demanding $4,000. The work was maybe worth $300-500. Dalworth Restoration, is a scam company which seeks to overcharge insurance and when that doesnt work, they send the bill to the customer.
              Read More
              Read 2 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Erica V

              11/15/2023

              On Oct. 23, 2023, I had several items in my home cleaned. One item being my $2000 area rug which they almost ruined. We have dogs so I like to have it cleaned often. Dalworth has been my go to as they were just out 6/28/23 to clean the same area rug. I like it to be cleaned frequently. This time around has been a nightmare. Upon Dalworth leaving my home, they left a horrific odor throughout my home. I spent over $1000. I contacted Dalworth to advise them of the odor in my area rug and how it spread throughout my home in hopes that they would fix & make right. They returned 10/27, sprayed a deodorizer which took about 5 minutes & left. The same tech. ***** informed me if the odor in my rug does not go away I would have to have it cleaned in house for an additional cost at my expense. Needless to say I was not happy. After finally getting to speak to a manger that was a no show to inspect the issue he stated a refund would be provided via phone. Due to odor they caused, I had to contact another carpet company to try and fix the damages incurred by Dalworth which cost me an additional ******. I contacted Dalworth to advise them of the new charges I had to pay & asked that they cover the cost in the amount of $600. They of course refused. Do not recommend

              Dalworth Rug Cleaning Response

              11/15/2023

              Hello,

              If you could provide more details i'd be happy to get this resolved.  What name was the rug cleaning order booked under, I do not have and ********************* in our system which leads me to believe Dalworth Clean did an "in home" cleaning of your area rug. We are a separate company and operate as such but I can take your information and submit to management for further review.

               

              Read 6 More Customer Reviews

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