ComplaintsforSuperior Concrete Products, Inc.
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The work that was done on my fence repair was not what I agreed to, nor was what I was told would happen. This company poorly installed my fence 17 years ago, so I was quite clear that I needed the initial poor installation that caused the fence to collapse fixed as well as straightened. I never agreed to $5,000 for 5 hours of sub-par workmanship that only temporarily fixed the straightening of the fence, but not only didn't repair the systemic issue, but created a much shallower hole which will cause the fence to once again collapse with a few good storms. In the process, they broke a cap that they have not replaced. What I was told would and agreed to would be the process of repair, is not what they did.I was told it would take 2 days and they would pull the post out, dig the hole deeper and replace the post with more concrete. The post was never removed nor the hole dug deeper. I am happy to pay for the material cost plus tax, but have asked for a refund of the balance of my deposit. Not only was that email and request ignored, they sent my the invoice for the balance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.