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Find a Location

MAK Roofing & Construction has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMAK Roofing & Construction

    Roofing Contractors
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/7/2014

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Headquarters
    306 E Paisano Dr # 587, El Paso, TX 79901-2722
    BBB File Opened:
    9/10/2013
    Years in Business:
    12
    Business Started:
    6/15/2011
    Business Started Locally:
    6/15/2011
    Business Incorporated:
    2/14/2013
    Accredited Since:
    4/7/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of LCCR13-00065 for this business, issued by City Development-One Stop Shop. The expiration date of this license is 2/15/2025.

    These agencies may include:

    City Development-One Stop Shop

    811 Texas

    El Paso TX 79901

    (915) 212-0104

    https://epermits.elpasotexas.gov/CitizenAccess/Default.aspx

    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    By Appt. Only
    Su:
    Closed
    Business Management
    • Felix Vizarreta, Owner
    Contact Information

    Principal

    • Felix Vizarreta, Owner

    Customer Contact

    • Felix Vizarreta, Owner
    Additional Contact Information

    Fax Numbers

    • (877) 795-7516
      Primary Fax

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    *********************************, the field inspector of Mak Roofing & Construction did not comply with the contract that was signed. He changed the roofing materials and he did not remove the rotten wood. He put the roofing materials on top of the rotten wood. In addition, on October 6, 2022, at the end of the day (4:00 PM to 5:00 PM), ********************** sent a worker to remove a square meter of ceramic tile when it was raining and the worker left what he removed uncovered and a lot of water got through the celling and wall into the room below the balcony. The following days the workers continued to work with the rain and every night we had a lot of water in the room until October 10th. the water enter through one of the windows and through the chimney, when it only was entered through the door.On October 11th, 2022, the workers came to clean because according to them, they had already finished. One of them jumped on the floor of the balcony (on the roof they just finished) and his foot sank on the roof and left a hole that they fixed later. So I could see that they put the roofing materials on the top of the rotten wood.I kept in touch by text with **********************, explaining to him what was happening all these days and all I received from him was "have confidence, I know what I am doing, everything will be fine, we will fix all the damages caused in this room".I only saw ********************** on September 28th, 2022, which was when he came to bring me the contract with a writing that could not be understood, and he apologized and said that he was a man of his word and what we talked about was going to be done.Another day that I saw ********************** was on September 30th, when he came to collect the advance payment of ***** dollars. Apart of these two days, ********************** never showed up to inspect the work or provide the workers with the necessary materials. I had to lend them with my gas tank for the torch and they took a sheet metal that I had to cover the hole they made.
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jesse R

    5 stars

    01/29/2024

    Got the job done with reasonable pricing. Mak Roofing advised that our roof was not constructed to standard by the builder and may have additional leaks apart from the current leak. I did discover multiple leaks after I inspected the attic throughout the house. My house was built in 2019 by Saratoga. Worthless home builder who cuts corners. I know now why they only built 7 Custom Homes in ******* now. I will be reaching back out to Mak Roofing for additional work in the future.

    Local BBB

    BBB El Paso

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