Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 16,2022 I purchased a 2017 Ram **** with Sales man ******************** test drove the truck and everything was fine no service symbols where showing, that night when I got home the check engine light turned on, I then proceeded to call *********, he advise to take in the truck back to Shamaley. Once in service they told me truck was fine. They said they had to reset system, but if check engine light came back to take it back and they would fix it. They refused to tell me the codes why the check engine light was on. Check engine light came back on with in 2 weeks. I message ********* but no reply. I took my truck to Viva to get a diagnose and they told me it was the turbo actuator. I took it back to ********* and spoke with the service manager and the assured me they were going to fix it. I dropped it off for a couple of days. When they called me to pick up my truck the check engine was off however in the paperwork it did not mention the turbo actuator, I asked and they assured once again that the problem was fixed. Im trying to get a hold of them now but no one is available to pick up my calls and the check engine light is still on.
Business response
07/14/2022
******************** has been contacted to bring Ram pickup to dealership for further follow up with his concern.Customer response
07/15/2022
The truck is currently at the dealership being worked on.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.