ComplaintsforCasa Nissan

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 23rd I purchased a vehicle and I paid ***** down. I didnt receive my vehicle same day because it was still in service. I did talk to the manager and they gave a discount and they helped me out with a rental meanwhile the vehicle I purchased was in service. I received my vehicle on march 4th and the vehicle wasnt working properly. I right away contacted the salesman and told him about the issue. They said it was something that could be fixed. I decided not to proceed and I just want my refund. They are not helping me with my refund and are asking me to take the vehicle back. I just dont understand why they are trying to make me keep the vehicle if I received something that doesnt work properly. You can see on the images attached the speed is not matching with the kilometers on the dashboard of the vehicle. They keep telling me vehicle is working fine but the speedometer is clearly not matching.

  

  Business response

  03/21/2024

  We sincerely apologize for any inconvenience or frustration you experienced during your recent vehicle purchase at Casa Nissan. Your satisfaction is of utmost importance to us, and we have thoroughly investigated the issues you raised in your BBB complaint.
  
  
  After conducting a detailed review, we are pleased to inform you that the concerns regarding your vehicle have been fully addressed and resolved. We understand that **** reached out to ***** to inform him that your plates are ready for pickup. *****'s wife answered the phone call and  expressed satisfaction with the resolution of the issues and confirmed her intention to collect the plates on Monday.
  
  
  Additionally, we are aware of the speedometer discrepancy concern you raised. We have inspected the vehicle thoroughly and can confirm that the issue has been rectified. Our team has also taken steps to ensure that similar situations are handled with the utmost professionalism and adherence to Casa Nissan's standards.
  
  
  We value your feedback and appreciate your patience throughout this process. To show our commitment to your satisfaction, we will be filling up your gas tank when you come in to pick up your plates on Monday.
  
  
  If there are any further concerns or if you require additional assistance, please do not hesitate to contact us. Casa Nissan is dedicated to resolving customer concerns promptly and ensuring a positive experience for all our customers.
  
  
  Thank you for bringing this matter to our attention, and we look forward to serving you in the future.
  
  
  Sincerely,
  Casa Nissan

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  bought a 2022 jeep wrangler on November 6 2023 from casa nissan. To date, 2/08/2024, i have NOT received my ****** license plate/registration.Was working with ******************* with casa nissan but apparently he left the company. he referred me to a *****************************. She has never responded to the 6 phone messages I have left for her regarding my plates.On 2/5/24, I wrote a letter to the general manager with no response. On march 3 2024, my 2nd temporary license plate will expire. I NEED TO GET MY ****** PLATES. I am traveling back to Alaska and need them for the trip.I will need to be contacted by text, email so I can give a address to receive the plates.

  

  Business response

  02/23/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of receiving your ****** plates promptly, especially considering your upcoming trip.
  Our team has actively addressed the situation and has been in contact with the appropriate channels to expedite the process. We've registered your vehicle in ******, and all necessary documents have been submitted. We are currently awaiting the state department's finalization, and your plates are expected to be on their way soon. Your patience is greatly appreciated, and we assure you that we are doing everything possible to ensure a swift resolution. We understand the urgency of your situation and will keep you updated on the progress. If you have any further concerns or need immediate assistance, please feel free to contact us. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. Thank you for your understanding. 

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Just bought a car on Black Friday 11/24/23 and when I drove off the lot realized the A/C wasnt working. I understand it is a preowned vehicle; however, it is not a$500 it a$9,995 vehicle. Returned to the dealership and explained to the salesperson and used car manager that the A/C wont cool and if they can recharge or take a look at to solve the cooling issue. But he refused and just told me to it is just a used car. Explained that it was just bought minutes ago that it is only fair to have a car with A/C also for health reasons but still refused to help. I am an Army veteran that unfortunately suffers from a condition that having bought this car will worsen and make it hard for me drive it on a daily basis. I strongly believe it is only fair, just, and ethical to receive a car with working AC but that wasnt the case here.

  

  Business response

  12/18/2023

  Casa Nissan is in communication with the customer and working to satisfy their requests.

  Customer response

  12/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2022 Nissan Rogue from Casa Nissan in August 2023. It has now been over three months since the purchase, and the dealership has not registered my vehicle or ordered my license plate. They are having "internal issues" of ordering a duplicate title. In order to resolve this issue, I need ******* complete the registration of my vehicle and to order my license plates ASAP.

  

  Business response

  12/18/2023

  Casa Nissan has provided the customer's license plates as requested.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am financing a 2020 jeep renegade since March 24, 2023 and Casa Nissan did not tell me they never retrieved the title from previous owner from ****. I would call every month since March asking them for my plates and they would never answer or lie to me about calling me back. Once I told Casa Nissan I will contact the better Business Bureau on October that same day they FINALLY requested a Title Lien on the car. I told them I would like to unwind the deal since they failed to provide me information about the situation but all they said was I could trade in for a HIGHER price car or just investigate why they took forever to get my plates. I have as well a screenshot of another person with the similar situation and theres probably more as well

  

  Business response

  12/19/2023

  Casa Nissan has now delivered the plates to this customer.  Our apologies for the delays associated with the out-of-state titling where the vehicle came from.

  Customer response

  12/20/2023

   I am rejecting this response because:
  
  They failed to pay off the car before selling it to me as well as plates were given after 8 months of purchase. I asked to unwind my deal due to them not keeping their end professional when selling the vehicle and they told me no 

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/25/23 I purchased a used truck from casa Nissan I gave them **** down I used the truck for aprx 6 weeks and the truck does not run anymore I've called ************ all give me the run around .since July the truck has been at 5 mech shops all estimates ranging from 12 to 15 grand it is currently sitting in the back of a shop in westway, 3 of the 5 mechs have told me the truck was damaged already and they did a quick fix to sell it and that's where I'm at I continue paying my payments and insurance , at this moment I'm at the doctor ****** office in ********* this has really taken a toll on me I really don't know what to do , my next option is to hire an attorney and see what he can do thank you

  

  Business response

  11/14/2023

  We have researched the customer's file and here is our response.  We conducted a used car inspection on the vehicle and completed the necessary repairs to address any issues we identified. Our team is dedicated to providing quality service and ensuring all vehicles are in the best possible condition. We also offered the customer the option to purchase a warranty, but she chose not to proceed with it.  *******************, Casa Nissan General Manager has tried to call the customer several times to discuss this complaint but has not heard back from her. He left messages saying that If she has any questions or concerns about the inspections,repairs, or any other aspect of the vehicle's service, to please reach out to him: ******************* General manager @ Casa Nissan.  His direct email is ***********************************.  Thank you for reaching out to us and we hope to hear back from the customer to further address these concerns.
  
  

  Customer response

  11/14/2023

   I am rejecting this response because:
  Hello I received a call and a voice mail on Friday Nov the 10 th I called ************* the following day  the operator at casa Nissan told me that he was busy and he would call ME back he never called do I called him again in the afternoon he never called back I called him on Monday in the morning he didn't call back I finally called him later on Monday the 13 the and let the operator know that I was the person  that filed the complaint with the BBB and left him my name  , he never called back I also noticed that whoever wrote the response doesn't even know im a male , it reads that she never answered  so that pretty much tells you he never called back ... It's obvious these people don't care the truck funded and that was it is over your screwed..
  
  

  

  Business response

  11/17/2023

  A manager at Casa Nissan spoke with ****************** twice this morning.  His truck is currently at one of our stores: ************** in the service department being evaluated by ******. He currently doesnt have a car so he was offered a rental by the manager. We will report more once the service department evaluates the status of the vehicle.  ****************** has our manager's personal cell phone number and he's welcome to call him at any time.  Our manager, ***********************, will also stay in touch with ****************** to provide updates on his truck. Thank you.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle to get fixed on Monday, July 17 at 7:30am. I have called numerous times to get a status. On Monday, after me calling multiple times, I was told the problem was with the gas pump and a module that needs to be replaced and the parts have to be ordered, which would be Wed. and likely the van will be ready on Thursday and they would call me to give me an update. Thursday comes and no one calls me. I again had to call numerous times and a manager (*****) told me they are working on it as we spoke and will be ready by likely 5pm but that **** would call me at 4:30 to give me an update on where they are. Never got a call. I called multiple times and finally talked to someone that said they are still working on it but it will be ready in the morning Friday and that he would call me to give me an update. It is 1pm and still no call. I need to know what is going on and it is very difficult to get an answer.

  

  Business response

  10/20/2023

  *******************, Service Director Casa Nissan, has been in communication with this customer to resolve the issue to their satisfaction.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 27July 2023 I turned in my vehicle to terminate the lease utilizing benefits granted to me under SCRA. Two weeks later I called and the vehicle had not been grounded. I only called because a service manager emailed me to pick up my vehicle since it had been there for awhile (at this point I turned it in). That same day another manager told my wife that I needed to provide my military orders to ground it despite Nissan motor acceptance already having a copy and they also told me that I did not need to provide orders to Casa Nissan. I tell one of the managers this and they agree to ground it and also send me the odometer statement he did not send me the odometer statement. 5 days elapsed and I call Nissan motor acceptance to see if it had been grounded and it has not been. The customer service representative from that company then calls Casa Nissan to figure it out while I am on the line and they tell her its been grounded since the 27th. Meanwhile they told me 5 days ago that it had not been grounded. I am trying to resolve this issue as I am currently deployed and unable to come in to resolve this personally. It seems to that someone in this company is lying, and or not acting in the best interest of service members who they service as its close to a military base. Nissan motor acceptance on the other hand has been helpful in trying to resolve this issue. Casa nissan says its grounded but nissan motor acceptance the company who manages the lease cannot terminate the lease unless its been grounded. According nissan motor acceptance its not grounded. I want my vehicle grounded so my lease can be terminated. At this point I cannot recommend Casa Nissan to fellow Soldiers and subordinate soldiers and I will convey my faults with this dealership to every soldier needing a vehicle.

  

  Business response

  08/16/2023

  Nissan North America inspected the lease return yesterday, and the process of lease return has been finalized.  Please accept our apologies for the delays and frustration associated with this lease return.

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Purchase: March 23, 2023 Purchase Amount: $43,969.70 Stock No. : T635541 The nature of this dispute is that our sales associate Mr. ************************* overpromised and underdelivered on this purchase.Out of courtesy I spoke with **************** and have given him ample amount of time to address each and every issue. He has failed to address any of them. Attached below is a copy of ******************** handwriting. He agreed to correct issues with the truck before purchasing and a promise to tint our car if we made the purchase. He also made other promises such as two free oil changes and a full service detailing of our other vehicle. The agreement made was for $200 below MSRP. We agreed to pay the tax, title, and registration fees. They agreed to replace broken, missing, and fix scratches on our new purchase. This also included we would receive two free oil changes, tint, and a full service detail for our Nissan Altima. This was not at all how it went. They fixed nothing; just wiped the truck off and gave us the keys. After multiple times of reminding **************** to include the tinting, full service detail and the two free oil changes in the **** the only one he listed was a "detailed wash." We discussed full service detailing inside and out; not that complimentary rinse off your car type. In our paper work they slipped in a $399 charge for Loyalty ****************** did not discuss this. I asked **************** to inform us on how to remove this charge since this paper declares we can receive a full refund if before the 31st day after the day the contract is executed. **************** was to no avail. As discussed above on the agreement between ****************, Casa Nissan and I; it was discovered on the purchase order worksheet other additional charges:Triton Etch / Loyalty Advantage: $898.00 Triton Paint and Fab: $699.00 Those two items were to be included at the $200 below MSRP Price.

  

  Business response

  04/12/2023

  Casa Nissan and ****************** have reached an agreement regarding these concerns.  Thank you for working with us to resolve this.

  Customer response

  04/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reached out to Casa Nissan ****************** after learning that one of my tires was going to need replacement. This was in August of 2022. After a lot of back and fourth with phone calls they finally scheduled me for a replacement since my tire was still under warranty with them, or where ever they get tires. I was told I would just need to pay a difference for a new one and I was ready to do so the day of my appointment which was sometime in September 2022. When they let me know my truck was ready they said the tire was able to be repaired and I didn't have to pay anything. Last, Friday February 10th 2023 I had a blow out on a rear tire. When my husband pulled out the spare, we came to learn that it was the original tire I was trying to replace with Casa Nissan in the fall. It had the same issue, same bump. Casa Nissan service department gave me back my faulty tire as a spare. And only rotated my tires around to make my vehicle drivable. This is my complaint. I'm currently immobile until I can get my truck towed somewhere.

  

  Business response

  02/27/2023

  ************* and *******************, Service Manager at Casa Nissan, have come to an agreement to resolve this issue.  Thank you for your assistance in working with us to rectify the situation.  

  Customer response

  03/02/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩