ComplaintsforSetcon LLC

• Initial Complaint

  10/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Hello,********* and I have been going back and forth on what the amount I need to pay is. He has a number and I have a number based on the price per unit that was agreed upon in the estimate. After all the issues were discussed and they came out to fix and redo things, we still couldn't come up with an agreement on what would be charged for or paid for. I've done due diligence to measure and calculate the price that is fair based on the estimate, but he's still not in agreement. He raised his voice over the phone and threatened to put a lien on the house and even go to court, which he said he'd win and I'd pay for everything. So I'd like to see if a third party could come up with a fair resolution. Especially since he keeps going back and forth on the discount that he offered to "make things better in good faith" etc. They've called me almost daily to get me to pay them and I've told them that I want to pay them but that they need to adjust the billing to what was actually done.

  

  Business response

  10/26/2021

  To address this complaint it is important to start from the beginning, when we went out to do the proposal. Customer expressed that she was in a tight budget so in order to get the job done within budget we suggested avoiding the removal of existing gravel and grading to make it more affordable. So within our agreement we excluded gravel removal and grading. Between days of work one day my crew was not permitted to go into the job to finish because customer was unsatisfied with a couple of items that were still pending to be finished and one of the items was how the new gravel raised do to it being on top of existing gravel. We went out and explained how we had excluded it from our agreement in order to be within customers budget and offered to remove the new gravel free of charge but the removal of the old gravel and grading had to be charged. Customer did not want to pay anything additional so instead I offered a courtesy discount instead. After a couple of weeks we were finally permitted to finish the job. A month went by and customer refused to pay the outstanding balance even after agreeing several times on the phone. Customer did make a payment $1,594 short of the full balance. We will not seek any further payments and will close the invoice.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In June we contracted Setcon LLC to complete our artificial turf installation. This was supposed to be completed at the end of July. To date nothing was installed and now the new date is in October. I have requested a refund and have been told that they will not refund this. I have contracted another company who is installing the turf within 1 week. I want my deposit refunded.

  

  Business response

  08/30/2021

  To whom this corresponds,
  
  We are on time in base to our agreement and cuatomer canceled due to having another company be able to do it sooner. As per agreement deposits are non refundable. We have had his time reserved and have lost potential clients due to the wait time we give respecting other clients spots. In addition we use deposits to order grass material and we offered to take the grass to his home, but he denied it and said he had another company doing the work.
  See Attachment/File: Screenshot_20210830-205249_Joist.jpg

  Customer response

  09/08/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The timing for the yard was in August. Because the work was not completed at the original agreed upon time, I had to have dirt moved back on to the property due to the rain that we received. Each contact with the business finished with their date being moved out later. I do not have use for the grass nor do I care that they claim that they lost business that they could have had. I lost time, use of my yard and additional money to fix my yard. I do not accept this response and will take this to court if required.

  

  Business response

  09/14/2021

  As per our agreement project start dates can be affected due to weather and are subject to change. As you mentioned weather affected your home as it did other projects we were working on. Regardless of the affect we encountered we were able to maintain our original date of beginning of September and as agreed deposits are non refundable. Customer has filed a claim with his credit card company and has been issued a refund before he canceled with us. Not sure why he continues to have further intentions to harm our business.

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