ComplaintsforDynamic Heating & Cooling, Refrigeration, Inc.
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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested both air conditioner shut off and heater turn on. Technician arrived, worked on heater for approximately 2.5 hours, said the circuits were broken and all it would do is turn on and immediately turn off. ********* and poking it, said he would call supervisor to check work, since "he oversees every thing I do". He then went up to air conditioner, drained water, came down and said damper no longer fits. Told me they would have to make new damper for air conditioner. Left it open and said they would contact me the next day for supervisor to "double-check" his work on heater, and make new damper for air conditioner. Said air conditoner cover would work. Also said they would include estimate for heater replacement, damper, carbon monoxide installation, but still do not know if anything is truly broken or not. Attempted to charge me ****** instead of the ***** estimate I was given for both air conditoner and heater service. Essentially paid ***** to have water drained from air conditoner. No supervisor called. When I called lady said oh he is out of town. Not sure they are a trust worthy companyBusiness response
11/29/2021
I am sorry that your trust with us has been broken and that the service that was provided was dissatisfactory. We are 100% committed to our customers. If there is an issue or dissatisfaction with the service we provided we will go above and beyond to satisfy our customer. Unfortunately the supervisor was out on holiday that week but is making it his top priority to resolve this issue now that he is back. We will have our supervisor evaluate your heater and air conditioner at no cost, he left a message and is waiting for a response. Thank you.
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Contact Information
8935 Gateway Blvd S Ste B4
El Paso, TX 79904-1203
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.