ComplaintsforL & L Automotive
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Initial invoice 6/24 price of $2959.79 Engine light on for def system empty. Second invoice 8/2 price of $1153.74 Emissions system repair After spending the above for repairs to the emissions system on my truck it will now not run except in idle due to the emissions system still malfunctioning. I am told that the repairs made prior have nothing to do with the current issues of the truck. $4,113.53 later and I am worse off than when I took this truck in for the exact issue it is still having.Business response
01/05/2023
When the vehicle came into the shop, there were reductant tank level low codes by being ran low on fluid and also a tank heater code. The tank had been replaced previously (not by us) with a generic low-************ and the heater failed in it. There was also numerous codes stored for the *** system which was keeping the vehicle from running properly or as the manufacture calls it, LIMP IN MODE. The *** system was completely cloged and the parts needed were on back order which is why there were 2 trips into the shop. We had to special order the part in and when it arrived the customer ****** the vehicle back for the remaining repair. In doing so, there were complications with seized bolts that required additional attention and labor to remove them. Most facilities replace the unit for a high dollar price versus what we did to save the customer close to $1000 dollars for a "mechanical" repair versus part replacement. There is now a whole new code in the system that was never there before requiring diagnostics and repair.Customer response
01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me currently. I have a second diesel mechanic looking into the issues to see if there is correlation between the work I have already paid for and the current problem. If needed I will open new complaint.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.