Business ProfileforSignature Shutters of Houston

Greetings, I need assistance with settling a dispute and recovering a refund of monies that were paid on my credit card. My Complaint IS about Signature Shutters Of Houston. Long Story Short, I Hired this company after shopping around with several other competitors to install very expensive patio shutters for my home. Rich was very attentive in the beginning. He was shrewd at shooting the competitors down to gain my business. After he secured my 4800.00 down payment the service has been downhill ever since. (Screen Shots of text messages and emails can be provided.) My Complaint IS AS Follows: I Made a 4800.00 Good Faith Payment on a ****** **** Prior to Getting Approval that the Company Accepts Credit Cards as a form of payment. I was advised that i would be getting a phone call in a few days from the Installation and Electrician Team to take custom measurements. No One Ever called me back. I Reached Out to Rich via Text a few weeks later voicing my complaint. I asked since there was a delay could they expedite my installation Rich Ignored My Inquiry. I went ahead with the Project for Peace Sake because I Really wanted this project done for family entertainment This Summer. In Addition to the Chaos, I was informed that they were having Internal Software Issues- Glitching and that my method of payment was Invalid. Which IS NOT My Fault. I Suggested a Work Around to them Since this was an INTERNAL ISSUE. My Inquiry was Ignored, UPON Installation A part was Missing and the Job was incomplete. I Reached Out Verbally and Via Text to several people at the company including Rich Asking if they could have the part Expedited. I advised them that the Right Thing to Do IS TO Get me my part as soon as possible since I had another event scheduled and to avoid further Inconveniences and Delays. Rich and Vicky Ignored My Inquiry AGAIN and FAILED to Reply Back. I Also Expressed My Dissatisfaction with Gaps that are in the shades causing the shades not to shut all the way. That Inquiry was IGNORED Aswell. Now, That I Am Over and Sick Of It!! I Am Being Labored AS the Angry UNETHICAL INDIVIDUAL BY Rich. I Contacted them and asked them to provide me a Full Refund. (Screen Shots of Text Messages and Emails Can Be Provided) Respectfully