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Find a Location

Allstate Transmissions and Auto Repair has 1 locations, listed below.

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    Business ProfileforAllstate Transmissions and Auto Repair

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/14/2013

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1605 N Hampton Rd, Desoto, TX 75115-2303
    BBB File Opened:
    11/10/1988
    Years in Business:
    41
    Business Started:
    1/1/1983
    Business Started Locally:
    1/1/1983
    Business Incorporated:
    2/22/2011
    Accredited Since:
    1/14/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • Allstate Transmissions
    • Cabent, Inc.
    Contact Information

    Principal

    • Mr. William "Bill" M. Cabaj Sr., President

    Customer Contact

    • Mr. William "Bill" M. Cabaj Sr., President
    Additional Contact Information

    Fax Numbers

    • (972) 780-0296
      Primary Fax

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/20/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On 11/6/2023 I had my car towed to this business for diagnosis of a transmission issue. I was quoted $4,322.51. I needed the following parts: stepper ********************* clutch kit. Services needed were: Remove & replace stepper motors a&b; remove & replace flexplate; remove & reinstall transmission assembly. On this day I paid $1000 as a deposit for parts. I was told it should be done by the end of the day on 11/8 or by lunchtime on 11/9. On 11/9 I was told it wasn't ready yet but should be done the following day. On 11/10 I was told it might not be completed until 11/14. On 11/14 I went to the business to check on the status and I learned that they were still waiting on a part. I was not made aware of the missing part until this day. I had not received any communication from this business up until this point. I was the one who called daily to check on the status and in all those communications I was not told that a part was missing.On 11/15/23 a staff member did call me to tell me that the part came in and the service should be completed by the end of the day. I was called before close to be notified that the job was not completed and now it should be done by the following day (11/16) at lunchtime. On 11/16 I was told again it should be completed by lunchtime the following day (11/17). On 11/17 I was told that a mechanic snapped a PVC cover and now they had to wait for that part to come in. Later that day I was informed that the part came in and they should have it all finished by the end of that day. Before close I was notified that I now needed a battery because it went completely dead. They replaced the battery at no charge but the service was not completed on this day On 11/20 I was notified that I now need Transmission Control Modules which will cost an additional $1060. They did offer a $200 discount. I was told this part would not be in for at least another week and a half. I don't know if I should trust them to continue servicing my vehicle.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    VICTOR W

    1 star

    06/15/2023

    Allstate ***************************** Repair ' they r the worst ******************** I ever took my car too they r rude and has bad customer service I wish I would never had took my car here for service I spent ***** thousands too get my Transmission Repaired and within almost a year I had issues again with my transmission and remind after I had it fix the first I'm under warranty ' so the second I had too bring it back up too the company they was taken forever with car kept giving the run around ' also when they called me too tell me the transmission issue has been fix now all sudden the guy that works his name is **** told me the panels that holds the transmission broke and will be **** dollars which doesn't make any sense before I brought my car in wasn't nothing wrong with the panels and the big question is why they didn't call me first too tell me the panels were broken before they started working on the transmission.... I would not recommend no one too get thier car work on here. And they text me saying they was going get my car towed if I don't pick it up and I have pictures how they left my car

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