ComplaintsforRoyal Palms Travel, Inc.
Additional Complaint Information
Specifically, customers complain that company representatives misrepresent that trips used to entice consumers to attend a sales presentation, are awarded as a gift, when in fact money must be paid by the consumer. Additionally, customers complain that company representatives misrepresent savings on travel used as a benefit for membership in a vacation club. Additionally, customers complain of high pressure sales tactics for a negotiated sales price. And customers complain of poor service when booking travel and difficulty communicating with the company.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I went to a travel show for Royal Palms ****** Inc. on Saturday, April 25, 2009, The travel club was ******* ****** Club. We stupidly and under pressure agreed to join. On Monday, we faxed a letter to Arnulso V******, Manager and Adam M******, Sales requesting that they not process the Mastercard charge. I requested in the letter: "Please cancel the membership for ******* and **** *******. I believe the membership number is RPT ****. I am also requesting that you not submit the Mastercard charge." They did not refund the funds, but we specifically told them we would not be using the club or their services. That was 13 years ago and now we are receiving mail stating that annual dues are due on April of each year. This is the first correspondence we have received. The letter is from ******* ****** Center, ************, **********, IL *****. They said they have called and emailed but I have not received calls or emails unless they went to junk mail and spam calls. I don't have the original documents and only have a soft copy of the letter I sent on my computer. I will try to attach their current letter and Statement. This is the third letter I have received. I believe I got on in April, May and June 2022.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.