Complaints

This profile includes complaints for Solar SME's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Solar SME

  2630 Aero Dr Grand Prairie, TX 75052-7612

  
• 

  Solar SME

  7b Corporate Center Court, Suite 55, Greensboro, NC 27408

• 

  Solar SME

  600 17th St Ste 2804M Denver, CO 80202

• 

  Solar SME

  8518 Chestnut Ave Bowie, MD 20715-3730

  
• 

  Solar SME

  7310 Turfway Road Suite 550 Florence, KY 41042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first complaint is I contacted Solar SME to install solar panels on my house. They promised in their advertisement and talking with their sales team to work with me to gain the best possible rebates from the government, both federal and state. They were aware by their own admission of certain state rebates that were coming out in January but yet decided not to fully disclose them to me at the time of my purchase in October. This wouldve saved me $7500. The second complaint is their empty promises to complete the project before the end of the year. I was told it was necessary to be completed so I make sure that I received the federal tax rebate. I figured out later this must have been a scare tactic to get me to sign right away. They did not finish the project until March 2025. They also made me stay home from work on at least 8 days in which they did not show up and or they showed up late and only worked a couple hours and then left causing what they told me to be a 2-day project to last for several months. My lost pay from work is $4705 The third complaint is the substandard workmanship which can be verified by pictures My fourth complaint is the technician who were working on my house were not electricians' they were roofers and labors working on my electric panel. In doing so they destroyed my pool pump by turning on the breaker that was labelled to remain off for winterizing causing it to burn up. This cost me $1000. to replace. The owner of the company admitted they were labors and not electricians. Fifth complaint is they promised a referral fee of $1000 if I referred to someone to signed up for their services I did, and it was my daughter. They have yet to pay me for that referral.Lastly, they did not reimburse me for the permit filed with the county $62 I have documented all of these backed up and confirmed with email and text messages and have made several attempts to resolve.

  

  Business Response

  Date: 07/18/2025

  This message is to acknowledge we received your complaint. Please look forward to our response no later then next week. Thank you

  

  Business Response

  Date: 07/22/2025

  We reached to settlement to disburse her $2062. We already dispatched the payment check. It's requested to close the complaint and mark it solved.
  Thanks

  Customer Answer

  Date: 07/23/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by solarsme. I got a solar system and wasn't informed by solarsme which has been in business since 2017, and knows the utility providers and a major one swepco doesn't equally compensate for solar energy sent to them. so instead of just getting inverters and batteries to begin with i got a solar system with micro inverters which those inverters wouldn't be needed as solar panels would go directly into a hybrid *********** then when I realized this months later i contacted them about battery backup so that I could store the energy instead of sending to utility. they sold me a junk inverter battery system, and lied to me while selling to me. it was a newer in the market company and solarsme said they had installed tons of them. and they're amazing systems. when installers got there they didn't know what they were doing, and said they had never installed this system before, and I was the first for solar sme. I have had nothing but problems with this system. right now I even have a micro inverter down, and system keeps tripping a 30 amp solar breaker and shutting half the system off. they said they'd send and come to replace, and fix system, and they haven't. the battery system has now been down for 4 months, and solar sme is doing nothing.

  

  Business Response

  Date: 07/18/2025

  Hi ****, Hope you are doing well. We are actively reviewing the issues youve experienced with your solar system. We sincerely apologize and will make every effort to resolve them thoroughly and as quickly as possible.If youd like to discuss anything further, feel free to call or message me directly at this number **************. ***** is primarily handling this ticket, but Im happy to assist to help expedite the resolution.Please expect an update by next week.Thank you
  ******* ******
  Solar SME, Inc
  

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 55 solar panels installed by Solar SME in 2023 for $58k. Additionally, I paid for another warranty to cover anything Solar SME did not cover. I just learned that I need a new roof and I will have to get my solar panel detached and reattached. I spoke with *** ****** on July 1st and he sent me my original agreement that indicates that I have to use Solar SME for the aforementioned warranty or I will void my contract. After I reviewed the contract, I signed it and agreed with $300 per panel to be detached and reattached. The next day *** called me and stated that he undercharged me and that I need to pay for a crane, more labor etc because my roof is "steep" and the new price is $420 a panel. I told him that I did not feel comfortable paying that amount. I told him to talk to my insurance company before I sign a contract because I already signed one. Yesterday on 7/7 I spoke with **** from Solar SME and he told me and the insurance *** that I only have to pay the $300 per panel as signed in the contract. Additionally, he told me that *** is in sales and that he did not fully understand what I needed as a customer. At around 7:30 pm that night, *** calls me to discuss the project; however, I told him that I was not available and we can speak tomorrow at 2 pm. I spoke with *** today, 7/8 at 1:00 pm and he said that the best price he can do is $400 a panel and that he will take the crane out of the contract. I have 2 people, from the same company, quoting me 2 different prices. I don't know who to believe. At this point I don't trust anyone there. Then *** put the manager on the phone for me to resolve the issue with. He told me that I can pay $375 a panel. I feel like this is price gouging; especially when other license ********************** companies charges $250-$300 a panel. I feel like Solar SME contracted me out and I'm speaking with 2 different contractors for 1 company. How can they charge me 43% of the $58k that I paid to get them installed?

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/2024, we signed a contract with SolarSME for solar panel installation. Over the course of the project, we paid $32,670, on time. As a part of the contract, we were supposed to receive a $1000 ***** Gift Card upon completion of installation. The permission to operate was received 9/26/2024, and activation occurred 10/15/2024. Although we had other issues with communication and installation (see attached emails), the main thing we are looking for is the gift card that we were promised contractually. We tried on several occasions to remind the company, and they have ghosted us.

  Customer Answer

  Date: 06/23/2025

  SolarSME has now resolved the issue with the promised perk; it was received today. I would like to close the complaint as resolved.

  

  Business Response

  Date: 06/23/2025

  Hi BBB, this concern has been taken care before ******** opened a complaint on BBB. You may please check with her regarding payout of $1,000 gift card and retrieve the complaint from solar sme BBB platform.

   

  Thank you

  

  Business Response

  Date: 06/23/2025

  Hi,
  
  Apologies for the oversight. We checked with our marketing team that handles rewards, and it was indeed an error on our part. The issue has now been resolved, and the reward has been successfully sent to the customer. Thank you for your patience.
  

  Customer Answer

  Date: 06/23/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar system not even 2 years ago and it's not working. I found out today all panels are bad because they were chewed. Now the company says they not covered and I must pay for new installment with critter guards. They never offered me critter gaurds when I bought them now my entire system ruined and they don't cover anything.

  

  Business Response

  Date: 05/28/2025

  We are very sorry to hear about the recent issue with your solar system and understand how frustrating this situation must be.
  
  After reviewing your file, we confirmed that your original sales agreement did not include critter guards. These are optional accessories that many homeowners choose to add based on local wildlife activity and environmental conditions. Our sales representatives typically offer them upon request or when a specific risk is identified, but unfortunately, they were not included in your package at the time of installation.
  
  That said, we want to help you navigate this issue. In many cases, damage caused by animals such as squirrels may be covered under your homeowners insurance policy. We strongly recommend filing a claim with your insurance provider. Should you choose to do so, we would be more than happy to coordinate directly with them to facilitate the repair or replacement process and to ensure the system is protected moving forward, including with the addition of critter guards.
  
  Again, we truly empathize with your situation and are committed to working with you toward a resolution.

  Customer Answer

  Date: 06/06/2025

  I am rejecting this response because:   I have for weeks been trying to get an estimate on the cost to fix my system. I can not get any updates and I am stuck paying for a system not in use and no communication with you. I currently have a system that is not working and no way to be able to fix it because you have not given me the next steps for weeks. How long does this take?

   

   

   

  

  Business Response

  Date: 07/22/2025

  Hi *******, Our record shows we completed your job with system fully operational. 

  

  Business Response

  Date: 07/22/2025

  Hi BBB Team,

  We have successfully completed the service call by installing critter guard and resetting panels now her system is fully fixed and operation. Find attached the screenshot for evidence. You may please close the complaint. Thanks

  Customer Answer

  Date: 07/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first email conversation with Solar SME ( *** ****** was on 12 the November. We had a agreement that 3 EG4 Tesla Battery Modules will be installed for my home. I paid advance of 2,885$ on 8th August 2024. We had a buffer and according to the contract the last date of installation was 30th November. There is no installation, and Solar SME is still not providing me with the refund of the advance. We have tried calling for 3 months now and spoke with everyone in the company and they are just providing false promises that the refund will be provided tomorrow or this week. Please help me to get my refund back.

  Customer Answer

  Date: 04/22/2025

  Refund has been disbursed

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a solar system with 2 backup batteries that was installed about 3 years ago. It has 40 solar panels, 40 micro inverters, 2 inverters and 2 battery systems. In mid December, was informed that one of the micros was not communicating and a replacement would be sent. At that time I noticed that my system was only charging one battery. I informed them of this and given a case number and told to contact *********, manufacturer of batteries/inverters. The microinverter panel was delivered to my home in late December. With the holidays I contacted ********* in early January and after troubleshooting the system for several hours the I was instructed to contact the seller/installer to have an electrician come to my house to look at the ********** a month later and NO ONE has been to my house to service my system. I've gotten vague replies as to when someone will be here. Told last week that someone was going to come but the weather was too bad. I notified the company this week on Monday that our forecast was clear and sunny for the week. I have yet to gotten a reply. And I know almost for certain that when an Electrician does come that parts/warranty items will needed to be ordered causing further delays and possibly again waiting months for someone to do the final repairs.I have incurred electric bills for the last several months now that should be reduced and or even possibly credits.I am also concerned that the person who they will send knows nothing about the inverter/battery system. This is the tech who did the solar panel install but NOT the electrician who did the battery/inverter installation. And in talking with the tech in the past he said that he knew NOTHING about the inverter/battery system. I have told my concerns to the company but am still hearing that this is who they plan on sending.

  

  Business Response

  Date: 02/21/2025

  Hi Mr. ************* apologize for the delays in resolving your solar system issues. We are prioritizing your case and will provide a confirmed service date within 2-3 business days. A qualified technician will assess your system to minimize further delays.

  Please look forward to our response on plan of scheduling a site visit our qualified technician who can troubleshoot battery and get ur micro replaced.

  
  

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to install solar panels. I contacted energysage .com and received several quotes. Solar SME people were very pushy and called me incessantly until I broke down and signed with them. I paid them over 4K to get started. After that all communications ended. They would not update me on the progress and I reached out to them it took forever to find anything out. In October of last year I had some living situation changes and decided that I may need to sell my house. Naturally, I did not want to invest in this house. I informed Solar SME that I want to cancel the project. SO far they had not spent any money on my project. When I asked them to refund my deposit, not only they charged me an unreasonable cancelation fee of 3k they even failed to return they rest of the amount and it is now January

  

  Business Response

  Date: 01/21/2025

  We sincerely apologize for the delay in processing and sending your refund of $1,700. We deeply regret any inconvenience this may have caused and want to assure you that we take this matter very seriously.
  To prevent similar delays in the future, we have reviewed and improved our processes to better handle such situations. As part of our efforts to expedite the resolution, we have sent the refund check via express service. It is expected to arrive within the next two days.
  For your convenience, the **** tracking number for the shipment is **********************. You can track the delivery status directly on the **** website here.
  Once again, please accept our sincerest apologies for the delay. We truly appreciate your understanding and continued support.
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I received my solar installation, I was not given the software or application to keep up with solar usage. I requested it at three different occasions and still did not receive it. I have since had an inverter fail and did not discover it until two months later in my electric bill. Since notifying Solar SME of the issue, I have had repeated assurances that it would be replaced and it still hasn't. I am now three months without my solar panels producing electricity in spite of the system being under warranty and have been given nothing but excuses and delays. The business model for Solar SME is to use texts and avoid emails and paper trails and has the entire aura of lack of professionalism about it. I live in rural ******** where many of my neighbors believe solar is a scam. I am deeply committed to environmental causes, but sadly this feels like they may have been correct. I will definitely be advising against any business with this company. ***** this company at all cost if you want to avoid an endless hassle for any type of maintenance.

  

  Business Response

  Date: 12/31/2024

  The inverter was not producing and was replaced under RMA. A new inverter was installed on December 27, 2024. The system is now operating normally and producing as expected. System monitoring has also been set up for the customer. The case has been resolved. Thank you.
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with SolarSME on January 3, 2024 to install a solar system. This was after several months of their sales people calling and pressing me to move forward. It has been almost 12 months now, and they have delivered the materials, dropped in my driveway in September. But nothing has been done to install. I have repeatedly asked them to either complete the job, or remove the materials.They have done neither.Their installer is concerned about digging where the plans call for, and I understand. I have scheduled times for the install, and nothing has been done. The materials were literally "Dumped" in my driveway, and have been there for months. I have asked repeatedly to have them moved, they claim they will be installed "Soon." Yet it has not happened.Last correspondence was last Friday (December 6, 2024), they said they were going to alter the plans to make the installer comfortable. I have not heard from them since, although I have repeatedly messaged them. I have asked them to remove the materials from my driveway one last time. Still have no response.

  

  Business Response

  Date: 01/20/2025

  Hi ***, Thank you for bringing this matter to our attention. We sincerely apologize for the delays and lack of communication regarding your solar system installation. We understand your frustration with the prolonged timeline, the materials left on your driveway, and the lack of follow-through on our commitments.
  To address your concerns, we have taken the following steps:
  We have switched the installation crew to ensure the panels are installed in a location of your choosing.
  The install crew raised same concerns about the safety of installing posts underground for the carport due to the presence of pipes and wiring that could potentially be damaged during the process.
  Based on their recommendation, we are now exploring an alternative solution involving a shade structure. Our team is working diligently to determine how this can be implemented effectively to meet your expectations.
  We are committed to resolving this situation promptly. You will receive a detailed update, including a timeline for the installation or material removal, by [specific date, e.g., within two business days].
  Thank you for your continued patience and understanding as we work to find the best solution for your project.

  Customer Answer

  Date: 01/20/2025

  I am rejecting this response because:   There are no specific dates in the response. This has gone on for over a year now. I need a specific date by which this will be completed. (either finished or removed)

   

  Honestly do not think this is too much to ask, per your phone message on 1/17/2025 you would have a firm date on 1/20/2025.

   

  Thank you,

   

  *** *****

  Customer Answer

  Date: 03/22/2025

  Hello, 

  I am happy to say the business has removed the materials from my driveway, but have yet to refund the deposit. 

  

  Business Response

  Date: 04/17/2025

  We acknowledge receipt of this message and will share our response with 5 business days. Thank you

  Customer Answer

  Date: 04/17/2025

  It appears the Business has said it will respond in 5 days...

   

  Am I missing something? I honestly do not know what to say in response to this. Was this forwarded without anyone reading it? 

   

  Please advise, I can say they have NOT refunded my deposit. They did clean up the materials in my driveway.

   

  Thank you so much!

  

  Business Response

  Date: 04/22/2025

  Throughout the course of this project, Solar SME, Inc. has made every sincere effort to bring the installation to completion. We worked diligently over several months, including assigning two separate visits, revising designs based on the customers feedback, coordinating multiple on-site visits, and proposing various solutions to meet the customers preferences.
  Unfortunately, despite our best efforts, the project could not move forward due to concerns from the customer on site regarding physical placement of solar array on site. While we remained flexible and proactive in addressing those concerns, a mutually agreeable path forward could not be reached.
  As a result, all materials were retrieved from the property, and the project was placed on hold. The contract had long passed the cancellation window, and the $2,200 payment made by the customer was applied toward actual project-related costs incurred by Solar SMEthis included permitting fees, site inspections and the shipping of materials to and from the location.
  We truly regret that this project could not be completed, as our goal is always to deliver a positive experience and a successful installation. Solar SME, Inc. remains committed to transparency and professionalism, and we stand by the fact that we acted in good faith at every stage of this engagement.
  
  

  Customer Answer

  Date: 06/12/2025

  I contracted with *** to install solar panels at a specific location for a specific purpose. They agreed to do the job, yet after receiving their down payment, they wanted to make major changes to the job which completely changed the outcome. They delayed even starting the job for over 11 months. Repeatedly I advised them if it cannot be done as was contracted, I wanted to cancel. Yet tey assured me repeatedly they would do the job as specified originally. I should not have to pay them for their poor planning.

  Customer Answer

  Date: 06/12/2025

  I am rejecting this response because:   I contracted with SME to install solar panels at a specific location for a specific purpose. They agreed to do the job, yet after receiving their down payment, they wanted to make major changes to the job which completely changed the outcome. They delayed even starting the job for over 11 months. Repeatedly I advised them if it cannot be done as was contracted, I wanted to cancel. Yet they assured me repeatedly they would complete the job as specified originally. The delay was compltely on their part, I should not have to pay them for their poor planning.

  

  Business Response

  Date: 07/18/2025

  We reached to settlement to disbursing him $1100 to close the complaint. We already dispatched the payment check. Its requested to close the complaint and mark it solved. ***

  

  Business Response

  Date: 07/18/2025

  We agreed to settle the complaint in good faith. Thank you

  Customer Answer

  Date: 07/21/2025

  I have reviewed the business response and accept this resolution.