Business ProfileforCrown Bullion, Inc.

According to BBB files, this business has a pattern of complaint concerning a failure to delivery product(s) or funds in a timely manner. Consumers state that the business has accepted a substantial amount of money for precious metals investment, but are experiencing long delays in receiving product and/or funds owed to them. In addition, the business is slow to respond to consumer communications via phone or email.

BBB sent a written notice to Crown Bullion on June 14, 2023 identifying the potential pattern of complaint with a request for a business response.  The business responded on June 20, 2023, indicating that many of the claims mentioned in recent complaints "were associated with a former employee who is no longer with our organization. This individual's actions have unfortunately created a significant mess, which we are diligently working to clean up and rectify."

The business provided an action plan to address the noted pattern, including: (a) a commitment to reviewing all transactions, tracking numbers, and documentation to address any discrepancies and provide necessary documentation; (b) improving communication channels to ensure prompt response to phone calls and emails, and (c) working with relevant third-party trust/custodians to address concerns and provide the necessary clarification.

As of August 21, 2023, BBB determined the business' action plan failed to resolve the underlying pattern of complaints, as several of the consumer complaints on file were closed out either as unresolved (i.e. the business failed to make a good faith effort to address the concerns), or unanswered.

In June 2023, BBB investigated Crown Bullion, Inc. due to an increase in consumer complaints alleging the business failed to distribute funds in a timely manner, failed to provide documentation to support stated actions (such as tracking numbers for shipments), as well as poor customer service.

During this process, BBB explored allegations that the individuals associated with Crown Bullion's senior management were also associated with a California-based business called Oakhurst Metals (see link under "Additional Business Information"). This business had similar complaints on file and a poor rating due to unanswered complaints. BBB requested for the business to provide clarification on the relationship between Crown Bullion Inc. and Oakhurst Metals. The explanation provided by the business did not align with publicly available documentation confirming the business ownership and principals. 

BBB communicated with the business about the concerns mentioned in the complaints and the business provided a response (see full details in the Business Profile labeled "Pattern of Complaint"). Despite reassurances from the business that the consumer complaints would receive a final resolution, the business ceased corresponding with BBB and it appears the consumer's concerns were not properly addressed.

Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business' practices. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact legal counsel and/or the Federal Trade Commission (FTC).