Complaints

This profile includes complaints for Affinity Apps LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affinity Apps LLC

  8750 N. Central Expressway Ste. 1400 Dallas, TX 75231

• 

  Affinity Apps LLC

  P.O. Box 25472 Dallas, TX 75225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Upward dating over a year (maybe 2 years) ago. Since being on their app it is flooded with fake accounts that have more power than us real people. I have never said anything even slightly inappropriate to any users but have been banned by an account WITH NO PICTURES OF THEMSELVES. The "girl" who had the profile with 1 picture of a starfish sent me her number and wanted me to text her so I did (despite my better judgement from a starfish). After a few texts of me explaining my concerns about fake accounts I asked her to send me a few pictures of herself BECAUSE SHE HAS NONE ON HER PROFILE. Apparently knowing what someone that you matched with looks like is inappropriate and cause for having my account banned permanently according to Upward's "customer service". I fully expect this situation to be resolved and stop allowing fake accounts without even having pictures of themselves to get real, quality accounts banned. ********************** has screenshots provided by me on this complaint of the texts between the user and I to prove my innocence. I want to be contacted via phone and this situation resolved. I do not want some 0 effort template of an email sent to me.

  Business Response

  Date: 07/14/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, Joshua  #********
  
  Good Morning,
  

  As an initial matter, please be advised that Upward is only able to accept appeals submitted through its appeal form, which can be found at ***************************************************************

  Please ensure that "Ban and Content Removal Appeal" is selected from the dropdown prior to submitting the request. 

  An Upward representative will review the appeal request and respond directly with an appeal decision after the request has been reviewed. Although Upward strives to review all appeal requests as promptly as possible, all appeal requests are reviewed in the order they are received and we are unable to expedite the position of the appeal request in the processing queue.

  Thank you.
  
  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:07/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the BLK dating app since 2024 I have emailed the owners several times regarding the fact I had paid the monthly subscription but they are NOT providing me premium access or benefits. I had to create two profiles because my age appeared as 49 as opposed to 57 my real age. I am requesting the following the elimination of one of the accounts namely the 57 account as make the ********************************* my premium access that I have been paying for immediately Credit my account and billing back date for services not received Phone call from customer service

  Business Response

  Date: 07/05/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****** , ******* #********
  
  Good Morning,
  
  BLK members may delete their account at any time by following the instructions at *********************************************************************************
  
  Alternatively, you may also contact BLK support using the same e-mail address used to register your BLK account for further assistance: **********************************************

  Our records show there is a subscription linked to the account registered under ************************ that is currently active. However, this subscription was purchased through *****. *** does not have access to *****'s external billing system and is unable to cancel, refund, or otherwise modify this purchase. You can request a refund from ***** through your Apple ID account on your phone or at ****************************.

  The phone number provided is linked to a different account registered with an icloud e-mail address. We recommend ensuring that you are logging in to the paid account to utilize the subscription features. 
  
  After completing the above steps, if any additional assistance is required, please contact Apple ******************************.

  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the app on June 21 on ****** Play and paid for a one week subscription.Immediately, I was locked out of my account with no explanation as to why.I emailed their support email address and received no response other than an auto responder with a ticket number.I sent another email on June 26 and have still not received a response.I need to know why my account was locked out after paying for the service, and whether or not my profile and data is still showing today other users.This also happened once before a couple of years ago when I used a different phone number, and my records indicate they did nothing to resolve that incident, either.

  Business Response

  Date: 07/01/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, Tom  #********
  
  Good Morning,

  Our records show that this Upward account is currently banned. Upward members who believe their account may have been banned in error may submit an appeal request using the form at ***************************************************************

  Please ensure that "Ban and Content Appeals" is selected from the dropdown menu prior to submission. 

  After the appeal request has been reviewed by a representative, they will respond directly to the appeal request with a decision.

  As a final note, this account's subscription was purchased through ****** Play. Upward does not have access to ******'s external billing system or any member's Upward account, but refunds and cancellation can be completed through ****** Play. Please refer to the links below for additional information.
  
  ****** Play's cancellation instructions: ****************************************************
  
  ****** Play's refund support: ****************************************************

  
  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the Stir dating app and paid for their service. I received very little to no engagement, despite having a well-done, respectful profile. I requested a refund through my bank after being disappointed with the experience. Only after that, Stir suddenly banned my account with vague and false claims of violating their guidelines, despite me never saying or doing anything inappropriate. It feels like retaliation to avoid honoring the refund. Im done with the app, but Im reporting this to raise a red flag about their unethical business practices.

  Business Response

  Date: 06/25/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, **** #********
  
  Good Morning,
  

  We are forwarding this response on behalf of **************************

  We are sorry to hear **** did not enjoy their experience with the ************* Our Terms of Use, which members agree to when joining the service, explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods."

  After looking this matter, our records show that this account was closed 6/24/2025 after **** received a chargeback dispute from the payment method provider indicating a charge associated with the account was fraudulent. In an effort to help prevent further unauthorized charges, this account was closed and the payment method was blocked on ****. The Stir Terms of Use explain "If you initiate a chargeback or otherwise reverse a payment made with your **************** Account, Stir may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a Stir subscription. In the event that your chargeback or other payment reversal is overturned, please contact Customer Care."

  In order to continue using the service, a new account would need to be created, and a new payment method would need to be utilized for future purchases.

  *************************************

  ***************************************
  
  Sincerely,
  
  
  Match Group
  

  
  

  Customer Answer

  Date: 06/25/2025

  This is a notice they sent when in dispute of transaction which is an absolute false claim with no evidence.  This proved to me that this company makes false accusations to those who dispute transactions and question the integrity of their platform.  I barely had any interaction let alone conflict with its users.

   

  From: Stir <***************************************>
  Subject: IMPORTANT: Stir account notice.
  Date: June 24, 2025 at 4:57:43?PM EDT
  To: *************************** <**********************************>
  Reply-To: *******************************************
  
  
  
  
  
  Hi ****, 
  Your Stir account has been banned and removed from Stir for behavior that violates our Terms of Service and Community Guidelines. 
  We expect everyone on Stir to treat each other respectfully, with kindness and compassion. 
  If you would like to appeal your ban please follow the instructions located in this appeals form. 
  If you purchased a subscription through an app store, you must cancel the subscription through the app store to avoid additional recurring charges. 
  Regards, 
  Stir Customer Care 
  
  
  To keep your account secure, please do not forward this email. Forwarding could give others access to your account. 
  
  Stir P.O. Box 25472
  *********************;
  Get the Stir app 
  
  Please note: This email may contain advertisements. 
  
  To unsubscribe from this type of email, please click here within 60 days of receipt. Or, contact Customer Care. 
  

  Customer Answer

  Date: 06/25/2025

  I am rejecting this response because:   

  This is a notice they sent when in dispute of transaction which is an absolute false claim with no evidence.  This proved to me that this company makes false accusations to those who dispute transactions and question the integrity of their platform.  I barely had any interaction let alone conflict with its users.

   

  From: Stir <***************************************>
  Subject: IMPORTANT: Stir account notice.
  Date: June 24, 2025 at 4:57:43?PM EDT
  To: *************************** <**********************************>
  Reply-To: *******************************************
  
  
  
  
  
  Hi ****, 
  Your Stir account has been banned and removed from Stir for behavior that violates our Terms of Service and Community Guidelines. 
  We expect everyone on Stir to treat each other respectfully, with kindness and compassion. 
  If you would like to appeal your ban please follow the instructions located in this appeals form. 
  If you purchased a subscription through an app store, you must cancel the subscription through the app store to avoid additional recurring charges. 
  Regards, 
  Stir Customer Care 
  
  
  To keep your account secure, please do not forward this email. Forwarding could give others access to your account. 
  
  Stir P.O. Box 25472
  *********************;
  Get the Stir app 
  
  Please note: This email may contain advertisements. 
  
  To unsubscribe from this type of email, please click here within 60 days of receipt. Or, contact Customer Care. 

  Business Response

  Date: 06/25/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, **** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of **************************
  

  As explained in our prior response, "If you initiate a chargeback or otherwise reverse a payment made with your **************** Account, Stir may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a Stir subscription." Although **** is welcome to create a new Stir account to continue using the service, the previous account will remain closed due to the chargeback associated with the account.

  Thank you.

  *************************************
  ***************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on ********************** & used it for a few minutes before I suddenly saw a message saying it has been disabled. The only thing I did was swipe the profiles, and it's strange the account got disabled minutes after creating it However, given the trouble the issue has taken me through, I no longer need the App and I now just want to be able to log in & delete all the data that I had entered, by myself - including any image that I uploaded.Thank you in advance.

  Business Response

  Date: 05/26/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint M, ****** #********
  
  Good Morning,
  
  Upward users who believe that their account may have been suspended in error may submit an appeal request by following the instructions at ***************************************************************

  Please note that Upward is only able to accept appeal requests submitted through this form. A representative will review the appeal request and reply directly with an appeal decision. 

  Be assured that, after an account is closed for any reason, data is retained and disposed of in accordance with the Upward Privacy Policy and compliance with applicable privacy laws.

  *************************************************************************************

  ***************************************************************************************
  
  Sincerely,
  
  Affinity Apps
  

  
  

  Customer Answer

  Date: 05/26/2025

  I am rejecting this response because:   

  This is because I am not being informed about whether my personal data will remain visible on the said App/Website.

  As such, I want to be certain that my data has been erased.

  Please be specific to this topic when you respond to this, as that is the issue at hand.

  Hence, this is not about reinstating the account, but rather seeking clarification on whether my data will be removed & be invisible henceforth.

   

  Thank you.

  Business Response

  Date: 05/28/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint M, ****** #********
  
  Good Morning,

  Upward members with accounts in good standing may delete their account at any time by following the instructions at **************************************************************************************************

  However, as we explained in our prior response, this Upward account is banned. The Upward Terms of Use that members agree to when joining the service explain "If your account is terminated by you or by UPWARD for any reason, these Terms continue and remain enforceable between you and UPWARD, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy." Please note that the Privacy Policy is linked below for reference.

  *************************************************************************************
  ***************************************************************************************
  
  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription using my Apple phone to subscribe. The websites instructions state I may cancel, per California law, for any reason for a full refund within 72 hours of purchase. I submitted a request via email to cancel subscription, delete my account 24 hours after purchase. I was instructed to cancel via ***** subscription cancellation. I did so and neither *****, nor Upward refunded me $ and I am unable to delete the account via the app. I sent Upward 3 emails to their customer service and no one responded.

  Business Response

  Date: 05/05/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint Vides, Nivia  #********
  
  Good Morning,
  
  Upward members may delete their account by following the instructions at ************************************************************************************************** or by contacting Upward ************* at *************************************************************************************************** using the e-mail address linked to the Upward account to request further assistance.
  
  The Upward Terms of Use that members agree to when joining the service explain " If you subscribed through your Apple ID, refunds are handled by *****, not UPWARD. You can request a refund from ***** through your Apple ID account on your phone or at ****************************." Please note that this is because Affinity Apps, LLC does not have access to *****'s external billing system or to any member's ***** account. We apologize for any inconvenience.

  As a final note, please be advised that Upward's ************* team has not received any recent tickets from the e-mail address provided in this concern and connected to this Upward account. Please ensure that support tickets are submitted using the form provided above. 
  
  *************************************************************************************
  
  ***************************************************************************************
  
  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against the Upward dating app (owned by Affinity Apps, LLC / ***********) for failing to provide any alternative verification method for people with disabilities.Their app only allows a video selfie verification process, which repeatedly fails for me. Ive followed every instructionclear lighting, framing my facebut their system still rejects it. I have a disability that makes it hard to hold the phone still for perfect framing, and support refuses to help beyond sending generic responses.I requested to upload a photo ID or selfie instead, and even offered my license and other proof. I just want to use the app fairly. Their current process blocks me from access, and they offer no accommodations for people like me. This feels discriminatory and unacceptable in a modern platform.All Im asking is for a way to verify my account manually. I have already tried reaching out multiple times through email. They continue to copy/paste unhelpful replies and ignore the real issue.Please hold this company accountable. I deserve fair access like any other *********: ****** Ray **** II Phone: ************ Email: ********************** Location: *************************************************

  Business Response

  Date: 04/10/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint Maze, Daniel 23154524
  
  Good Morning,

  First, please be assured that Upward is committed to making our app an accessible and comfortable experience for all our users. Direct feedback is very valuable as we continue working to make Upward effective for anyone who wishes to use it.
  
  Were aware of the selfie verification issue affecting some users, and our developers are working on implementing different solutions. We understand how frustrating this can be, but please rest assured that your profile visibility is not impacted by this issue. We have applied a pack of 10 Boosts to your Upward account as a thank you.
  
  While we continue working to enhance Upward, please feel free to reach out with any other questions or concerns you may have about your experience. 

  *************************************************************************************

  ***************************************************************************************

  Sincerely,

  Affinity Apps

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was banned from Blk on March 25, I tried to access the app but I couldn't as the message said i was banned. I tried to appeal with Blk and i got response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I also paid for 2 months for a subscription not being able to utilize their platform or getting a reimbursement for services I can't use is unfair practice. I genuinely enjoyed using Blk to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

  Business Response

  Date: 03/31/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ***********, ****** #********

  Good Morning,
  

  BLK users who believe their account has been suspended in error may submit an appeal request using the form provided here: ****************************************************************************

  Please be advised that BLK is only able to accept appeal requests submitted using this form. Appeal requests are reviewed in the order they are received, and representative will reply to the appeal request directly with a decision following a review of the appeal.

  Thank you for your understanding.

  Sincerely,
  
  Affinity Apps

  Customer Answer

  Date: 03/31/2025

  I have attempted to file an appeal directed on the Blk website and was provided this as a response:

   

  Ed Labajo (BLK)
  Mar 28, 2025, 1:15?AM CDT
  Hello AceBoogie,
   
  We have reviewed your account for a ban appeal and have determined you have violated our Terms and Conditions or Community Guidelines.
   
  As a result, your account will remain banned; this decision is final.
   
  I understand this is not the outcome you hoped for, but we appreciate your cooperation.
   
  Customer Care

   

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February 15, 2025, I have received over ********************************************************************************* through a fraudulent profile on the BLK dating app. This impersonating profile uses my full name, old photos that are no longer publicly available on my social media, my phone number, and even personal details such as a restaurant I recently dined at and where I was staying. I have reported this to BLK multiple times, but they have failed to take action and remove the account, allowing the impersonation and harassment to continue. The ongoing nature of this issue has become a serious privacy and safety concern, and I would like to have this profile removed and investigate who is behind it.

  Business Response

  Date: 02/18/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  February 18, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, Fiona  #********
  
  Good Morning,

  We have received this report via support ticket 11329161.

  Be assured that BLK takes these concerns very seriously. Although we are unable to disclose details of another user's account, we can confirm that this report was received, the account was identified, and appropriate action was taken against the account.

  BLK's Terms of Use state users may not "Misrepresent your identity, age, current or previous positions, qualifications, or affiliations with a person or entity" and explain "BLK reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if BLK believes that you have violated these Terms, misused our Services, or behaved in a way that BLK regards as inappropriate or unlawful, on or off our Services."

  ***************************************************
  
  Sincerely,
  

  Affinity Apps

  
  

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   My account is still not deleted because I am still getting messages even after your response.

  Business Response

  Date: 02/19/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  February 19, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, Fiona  #********
  
  Good Morning,
  

  Please be advised that although action has been taken against the reported account, *** is unable to provide assistance with contact that occurs outside off the *** service.

  To avoid any potential confusion, *** accounts do not publicly display the phone number associated with the account. *** provides users the opportunity to connect with one another within the *** app, and users may exchange external contact information such as phone numbers through messages if they decide to continue their communication outside of ***. The text messages depicted in the attached screenshots do not represent direct communication occurring through the *** app.

  If unwanted communication continues outside of ***, we recommend blocking contact from any unknown phone numbers and contacting the phone provider for assistance with this process if necessary.

  Sincerely,
  
  Affinity Apps
  

  
  

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This application company will banned users for no reason and will not tell you why. I have asked several times to why I was banned and now it's to the point it is causing emotional trauma and anxiety because this company won't tell anyone why and then you can't download any of the apps other applications because you are banned from all of them. This company should be banned from all app stores because I am not the first there is a forum of people who have the same problems with this app company. Further more this application has a reason to explain why I was banned. Also they say they are a ***************** because they have a Christian app if they are a ***************** they sure don't know what forgiveness is.

  Business Response

  Date: 02/09/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, Raleigh  #********
  
  Good Morning,
  
  Users who believe their Upward account may have been banned in error may submit an appeal request by following the instructions at ***************************************************************
  
  The Upward Terms of Use explain "UPWARD reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if UPWARD believes that you have violated these Terms, misused our Services, or behaved in a way that UPWARD regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services." Additionally, Upward may "share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, Hinge, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Further details regarding the ban will be made available through the appeal communication if possible under Upward's Privacy Policy.
  
  Please be advised that if the appeal request is denied the account will remain banned and new accounts created will be subject to termination.
  
  *************************************************************************************
  ***************************************************************************************
  
  Sincerely,
  
  Affinity Apps