Customer ReviewsforGreen Van Lines Moving Company - Dallas

GVL gave us the cheapest bid. The truck they came in was too small so they had to leave several large pieces of furniture. Even minus those big items, we were charged an additional $1,000. We had to rent a U-Haul to move the items they left behind. On delivery, the 2 drivers said they were unable to back their semi into our drive because there was not enough room and there would be a "long haul" charge from their truck to our house. Other semi-trucks had been in and out of our drive with no problem but we had to Venmo $1,000 to their personal account before they would unload. They dropped some of our furniture off the back of the truck instead of using the ramp. Since they didn't have proper equipment, they tried to slide our refrigerator/freezer down our stairway. It got away from them and almost impaled one of them in the landing. The wall was scratched up and hardwood stairs were damaged. When we asked them to be more careful, they said we had to sign a waiver. When we refused, they wouldn't move any of our other items downstairs. They did not set up or reassemble most of our things as promised in the contract. The items they said could not be moved down the stairs were left in our garage with all the packing materials still on. We are in our 70s and had no one to help us so we had to hire someone to help ** get those big items moved to our basement. We had 12 damaged items, our new coffee table was damaged beyond repair. We called to make a claim and were told an agent would call us within a week and that was over two months ago. Two employees of *** said that we should not have been charged $1,000 for the long-haul but we have not received a refund. So much for their so called great bid, after add-on charges and having to pay for a U-Haul and hired help to move items downstairs, we ended up paying about $3500 more than anticipated. We have moved several times and this was by far the most stressful, unprofessional, unethical experience we have ever had!

We are sorry to hear that Mr. ******* was dissatisfied with his move with Green Van Lines. We did contact him via phone on 12/9/22, and left a voicemail message but did not receive a call back or any contact from the Consumer since that date (almost 3 months). We have again reached out to the Consumer today to assist him with filing a claim & left another voicemail message, followed by an email. Once we hear from Mr. *******, we would be happy to assist him with filing a claim under the $.60/lb/article coverage chosen by him for his move.

I am not sure who they called and who they left a message with but according to the call history on my phone, I called them on 10/18/22 and 12/06/22 and the only time we received a call from them was on 3/01/23 at which time I was in the doctor's office and could not answer. They also sent an email that same day and I replied to their email and returned their called on 3/02/23.

Diana was wonderful to work with. She's very knowledgeable on all aspects of the company. I highly recommend this service to anyone moving. I recommend anyone moving to use this company.

Hello ******** Great customer experiences are what we work towards every day, and we are so glad that you were pleased with the services you received from Green Van Lines. We'd love to help any of your family or friends who need moving services, so be sure to tell them about us!

Jennifer B****** reached out to a friend of ours and helped them with a difficult out of state move. Thank you for all your attention to details!!

Thank you for your wonderful feedback about your recent move. We are thrilled that you had such a great experience with our team, and would welcome the opportunity to work with you again in the future.

Sales person, Great!

Driver, Great!

Packers ... Do Not Label BOXES at all ... DO NOT follow instructions ... Leave your yard trashed from their water, etc.

Dispatch, TERRIBLE! Would NOT return phone calls about delivery!

OWNER does NOT honor CONTRACT! Does NOT like dealing with women! Disrespectful!

We are pleased to hear that you were happy with the salesperson who explained all facets of the move fully, as well as the driver & helpers, work performing your move. We do apologize that you had some issues with the Dispatch Dept. Currently, we are dealing with a much higher volume than usual due to the influx of moves that has occurred during the COVID pandemic. We do try our best to return every call in a timely manner and apologize that you did not receive a prompt response. Your feedback is very important to us, and we will utilize it to improve the services that we provide. Thank you for your comments.