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This profile includes reviews for GAINSCO, INC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GAINSCO, INC.

  1415 State St Ste 1600 Richardson, TX 75082-2305

• 

  GAINSCO, INC.

  PO Box 869153 Plano, TX 75086

Review Details

• Review fromAllyssah H

  Date: 05/15/2025

  1 star
  I have never NEVER had so much trouble from an insurance company before! **************** is near impossible to get a hold of, they send no warning or follow up before discontinuing a claim. Worst company ever. I regret getting a hold of them.

  GAINSCO, INC.

  Date: 05/30/2025

  To Whom it May Concern:This shall serve as the response of MGA Insurance Company, Inc. (GAINSCO), to the consumer request for assistance dated May 15, 2025 Ms. ****** policy was purchased through the **************************** Agency, with effective dates from November 13, 2024, to May 13, 2025. Ms. ****** elected for a monthly payment plan, with a due date of the 13th of each month. She also selected her payments be automatically withdrawn from her credit or debit card. GAINSCO received payments from Ms. ****** for November 2024, December 2024, and January 2025.On February 1, 2025, Ms. ****** was mailed a Monthly Billing Statement, which advised that the next monthly installment payment was due on February 13, 2025. On February 13, 2025, GAINSCO attempted to charge Ms. ****** card ending in 7024, but it was declined for insufficient funds. On February 14, 2025, a Notice of Cancellation was generated and mailed to Ms. ****** on-file address. A proof of mailing was obtained, as required by the State of Illinois, showing the Notice mailed on February 14, 2025. The Notice advised that the policy was set to cancel on February 24, 2025, due to non-payment of premium. No action was taken by Ms. ******* and the policy was cancelled on February 24, 2025. GAINSCO **************** received a phone call from Ms. ****** on May 15, 2025, inquiring about her policy. She was advised at that time that her policy had cancelled in February and could not be reinstated. She was transferred to her agent for further assistance.Should you have any questions regarding this matter, please contact the GAINSCO ******************** at ************ or email [email protected],******** *********** Compliance Manager MGA Insurance Company, Inc.

• Review fromChrista L

  Date: 05/12/2025

  5 stars
  ****** ****** helped me with getting my insurance started back and good thing he checked back with me the next day cause I had a lot going on and everyday that I wasn't getting it taken care of was costing me more money. He was very helpful and nice. Thank you ******.******* *****

• Review fromSamuel S

  Date: 04/21/2025

  1 star
  I had a minor collision in a parking lot.Gainsco Adjuster ***** ****** called and basically interrogated me like she was a police officer looking for a bust.***** decided it was my fault!******* Supervisor ******* ******** said since I was driving for Grub Hub she switched it to nobody's fault since Gainsco wasn't covering it. That was a lie!Gainsco cancelled me after twice calling for copies of my insurance card for **** Eats and later Grub Hub and wasn't informed. They've collected fees for four years, 8 months since driving for apps and never informed.While search for insurance I found ******* "my fault verdict" on my record.I asked a cop who said that because I was in the main lane of ******* preparing to back into a spot I had the right of way, so she was supposed to yeild and not yielding made her negligent.Had I not been in the main lane then I would have to yeild to her.Had I been backing out of a spot I would've had to yeild to ****** the scene she said, "I was trying to get out of the way" or proof she got too close to my rear end which is why it's negligence on her ***********, I'm nearly 100% certain she hit me as well.I was hit in the rear!***** went by her interrogation of me, four year Gainsco customer, deciding it was my fault and that's out there for other insurance companies to determine my rates.***** didn't try to get the video! She used my take of what ******* manager told me which was conflicting.******* manager, after I told her where the incident occurred, first said the police had to get the video, but later said she didn't have cameras on that side. I believe there are two cameras on that side.***** didn't give me the pics the other driver used as evidence against me. Supervisor ******* didn't send the pics used as evidence against me either.Something's fishy and I have ***** as the lead fish.***** and ******* **** for Gainsco and Gainsco customers? Bless their hearts!

  GAINSCO, INC.

  Date: 05/06/2025

  To Whom it may concern:This shall serve as the response of MGA INSURANCE COMPANY, INC. (GAINSCO Auto Insurance), to the consumer request for assistance dated April 21, 2025.The claim was reported by ********** **** on March 12, 2025, with the same date of loss occurring at 5:30 pm. Ms. **** stated her vehicle, a 2020 ****** Rav4, was at a stop behind *** ******** 2002 Chevrolet Silverado. *** ******* attempted to reverse into a parking spot and hit the ****** Rav4.A statement was obtained from *** ******* on March 13, 2025, who advised he reversed into a parking spot and felt the impact. During the statement, *** ******* advised that he was picking up a food order at ***************** for Grub Hub, who he is employed with, and was working at the time of the accident. *** ******* advised he started work at 3:30PM and the accident occurred at 6:00PM.During our investigation, we attempted to contact Wendys to obtain footage but were unsuccessful. We completed our investigation and determined liability was adverse to *** ******** however, our coverage investigation for Business Use was ongoing. A Reservation of Rights was sent to *** ******* on March 30, 2025.On April 10, 2025, we spoke with *** ******* who expressed concern about being found at fault for the accident. We explained the reason for the coverage denial as he was using the vehicle for business use and liability was updated to undetermined as we could not determine liability due to the coverage denial.Coverage was reviewed and denied for Exclusion 8 under Part A due to *** ******** using the vehicle in the scope of business at the time of loss. A coverage denial letter was issued on April 11, 2025.On April 20, 2025, we received correspondence from *** ******* via text message and attempted to contact him the next day. A detailed voicemail was left acknowledging the text messages and explained that liability was changed to undetermined due to the denial of coverage for Business Use.Per *** ******** policy, Exclusion 8 under Part A applies:EXCLUSIONS - PART A ONLY READ THE FOLLOWING EXCLUSIONS CAREFULLY. COVERAGE WILL NOT BE AFFORDED UNDER THIS PART FOR ANY OF THE EXCLUSIONS LISTED BELOW.We do not cover:8. Bodily injury or property damage that results from the ownership, maintenance, or use of a vehiclewhile it is used:a. to transport persons or property for a fee or compensation;b. for ride-sharing; or c. for app-based delivery.This exclusion does not apply to traditional shared-expense car pools. We will not consider a car pooling service that a transportation network company facilitates to be a traditional shared-expense car ******* this time, GAINSCO considered this matter resolved.Sincerely,***** ****** Claims Director GAINSCO Auto Insurance

• Review fromMarsha S

  Date: 04/18/2025

  1 star
  Absolutely the worst insurance company ever charged me $1800 for 1 month of insurance on a 2016 **** focus this is beyond price gouging! Taking people money on fixed income, think they made a terrible mistake and meant for 6 months no that was for 1 month..... Contacting insurance commissioner they need to be shut down Do Not do business with this scamming company! Absolutely worst company ever dealt with in 30 years!!!!! No stars

  GAINSCO, INC.

  Date: 05/05/2025

  To Whom it May Concern:This shall serve as the response of MGA Insurance Company, Inc. (GAINSCO), to the consumer request for assistance dated April 18, *******. ****s policy was purchased through the GAINSCO Auto Insurance Agency, Inc., on January *******. The effective dates of the policy were January 15, 2025, to July 15, 2025. On her application, Ms. **** included one vehicle, a 2012 Dodge Avenger, and herself as the only covered driver on the policy. The selected coverages included only Liability coverage for Bodily Injury and Property Damage. All other coverage was rejected.On February 27, 2025, Ms. **** amended her policy to replace her 2012 Dodge Avenger with a 2016 **** Focus. She added Collision and Comprehensive coverage for the **** Focus. She also added her daughter, **** ****, to the policy as an insured driver. These two changes caused the overall policy premium to increase.Adding drivers and vehicles to an auto insurance policy will often cause the total policy premium to change. Insurance rates fluctuate for a variety of reasons and rates are based on several factors. These include, but are not limited to, the make and model of the insured vehicle(s), the types of coverage selected, the age and driving experience of the covered drivers, and the driving records of covered drivers.On April 3, 2025, Ms. **** requested to cancel her policy with GAINSCO. The cancellation became effective as of that date. Should you have any questions regarding this matter, please contact the GAINSCO ******************** at ************ or email [email protected],Compliance Manager MGA Insurance Company, Inc.

• Review fromSteve G

  Date: 04/15/2025

  1 star
  Filed a claim against another driver that had Gainsco after a rock came up from his trailer and hit my windshield. He has an open trailer with unsecured debris. Sent video evidence and pictures to the adjuster. The adjuster was reluctant to answer my calls. I hadn't heard from them in months so decided to escalate the case. The adjuster said because they hadn't heard from the other driver, they did not need to pay out the claim on top of that if they did hear back from them, they would not cover it anyways because they only cover vehicle on vehicle damage. This seems like fraudulent form a company that does not want to pay out.

  GAINSCO, INC.

  Date: 05/01/2025

  April 30, 2025 Better Business Bureau ****************************************** Re:Complaint ********** Complainant:******* ****** Alleged Insured:******* ********* Policy Number: 12MGEP0270257-18 Claim Number:FL-805814 Date of Loss:December 20, 2024 NAIC#:40150 Dear BBB,I am writing to you on behalf of MGA INSURANCE COMPANY, INC. (GAINSCO Auto Insurance) concerning the above referenced matter. This shall serve as the response of MGA Insurance Company, Inc. (MGA) to the consumer request for assistance dated March 27, 2025.A claim was filed by Mr. ******* ****** on December 20, 2024, alleging that his vehicle sustained windshield damage after a rock came loose from a trailer being towed by our policyholder. Mr. ****** reports that the rock came from the trailer allegedly attached to the insured vehicle.On April 29, 2025, we reached out to Mr. ****** to collect any other supporting evidence related to this loss. Mr. ****** provided a picture ID of one of our additional insureds on this policy and a video showing what appears to be the insured vehicle hauling a trailer with debris on it. With this additional information, we were able to resolve the case and issue payment to Mr. ****** for $706.15 for windshield damages. Should you require any additional information, please do not hesitate to contact me at the phone number listed below.Sincerely,***** ******** ***** ******** Claims Manager GAINSCO Auto Insurance

• Review fromLandon B

  Date: 02/20/2025

  1 star
  Gainsco has been nothing but a nightmare to work with. No one returns your phone calls, why state in your vaicemail that if a message is left before 3pm you will get a return call the same day, but it never happens. I cant even get them to call me back period. I was involved in a accident and my vehicle was towed to a tow yard, since GAINSCO took so long to award coverage on the claim the tow yard Sold my vehicle, thats right you heard that correctly they sold my vehicle. When I let my adjuster know, ******** ******, he continuously stated to me that if they could not locate the vehicle they would t treat it as a total loss. After weeks of telling me this they decided to just send me a check for $2,300 for payment on the claim for damages to my vehicle that they hadnt even seen. Thats not treating it as a total loss, and what the h*** am I suppose to do with the $2,300 if I have no vehicle to fix because it was sold off. Now I have to get an attorney and go after them some how. They lie to you, never call you back, and are straight up shady. Find other insurance besides GAINSCO.

  GAINSCO, INC.

  Date: 03/10/2025

  The above-mentioned loss was reported to GAINSCO on October 14, 2024, by Mr. ****** *******. A recorded statement was obtained from Mr. ******* on 10/14/2024, in which he informed us that the unlisted vehicle, a 2021 Grand Cherokee, was replacing the listed vehicle, a 2015 **** F-150. It was confirmed with the bill of sale that Mr. ******* purchased the unlisted vehicle on September 21, 2024. The insured attempted to add the vehicle to the policy, but the agency was closed for two weeks due to Hurricane ****** striking ******* on September 26 and 27, 2024. The 14-day window to add the unlisted vehicle fell within the time of the Emergency Order in ********Coverage was cleared on 11/25/2024, and the 2021 Grand Cherokee has now been added to the policy. A mitigation letter was also sent on 11/25/2024. Due to the tow yard selling Mr. ********* vehicle before we could inspect it, the material damage team completed an initial estimate based on the photos supplied by Mr. ******* on 12/5/2024. Payment was issued on 12/20/2024 after we confirmed the correct payee, as the new ownership showed a new owner.Based on the photos we received; the vehicle was deemed repairable. On 1/10/25 The supplement process was explained to Mr. ******** and he was informed that the vehicle would likely still be repairable even if a large supplement were needed; however the estimate was made based on the photos received. Payment was issued to Mr. ****** as the vehicle owner. Mr. ******* wants his vehicle total, but its not a total based on industry best practices.

• Review fromEddie R

  Date: 02/14/2025

  1 star
  If I could give zero stars I would this is a scam insurance company they never answer the phone so they can charge you late fees after your bill due they refuse to cover any matters you will end up paying out of pocket for claims please dont fall for this company

  GAINSCO, INC.

  Date: 03/10/2025

  To Whom it May Concern:This shall serve as the response of MGA Insurance Company, Inc. (GAINSCO), to the consumer request for assistance dated February 14, 2025.***** Roebucks policy was purchased through the Acceptance Insurance agency and had effective dates of September 11, 2024, until March 11, *******. Roebuck was mailed a Notice of Installment Payment which advised her that if the installment premium was not received by the due date that a late fee of $10.00 would be applied to the policy.On December 1, 2024, GAINSCO attempted to draft the December installment payment from the on-file payment method. The payment was declined due to the account being closed. On December 2, 2024, a GAINSCO **************** representative spoke with ***** and explained that since the payment declined on the due date, the payment was now late and the late fee would apply.On October 15, 2024 a claim was reported on this policy by Avion Green. The claim was denied upon discovering the vehicle was driven by excluded driver Avion ****** at the time of the loss.Should you have any questions regarding this matter, please contact the GAINSCO ******************** at ************ or email [email protected],******** *********** Compliance Manager MGA Insurance Company, Inc.

• Review fromDeAnna W

  Date: 02/06/2025

  1 star
  After having this insurance company for 8 years, they have raised my rates to over $130 a month. And this is only for liability. I had to remove the full coverage because it was just too expensive. I am not a young driver and I have never had an accident. I always pay my premiums on time. I called this morning and they told me there was nothing they could do to lower my premium! I am not going to pay $130 for liability insurance anymore. This company is money hungry

  GAINSCO, INC.

  Date: 02/13/2025

  We have received the consumers review. To better understand and address the consumers concerns, we require some additional information. If the consumer could please provide us with the policy number and name(s) used on the policy, we will proceed with an investigation into the matter and respond promptly.Thank you,

• Review fromShaun K

  Date: 02/03/2025

  1 star
  Worst insurance company I have ever dealt with!!! Every month I set my auto pay up and every month it gets removed and then canceled. They notify you of issue and cancel you same day so there is no opportunity to resolve. I have had to pay several deposits month after month only to continue to have the same thing happen!! When you call customer service they are EXTREMELY unhelpful and refuse to address or fix any issues. They use a third party for everything so no use in even contacting customer service. This ********************** is a SCAM and will continue to rip you off!! Do not use them you will end up paying out of pocket even for claims.

  GAINSCO, INC.

  Date: 02/20/2025

  February 20, 2025 Better Business Bureau ***************************************** Consumer: ***** ************ Document ID : ******** Policy #: 03MGEP1865479-01 Insured: ***** ************ To Whom it May Concern:This shall serve as the response of MGA Insurance Company, Inc. (GAINSCO), to the consumer request for assistance dated February 3, *******. ************* most recent policy had effective dates of January 3, 2025 to July 3, 2025. Mr.************* policy was set up for automatic installment payments, and his payments were due on the 23rd of each month. It does appear that on at least two occasions, Mr. ************* payments were declined.On January 8, 2025, GAINSCO sent a Notice of Installment Payment Due to Mr. ************* on-file address, advising him that his next installment payment was due on January 23, 2025. Payment for the January 23 installment was not received, and Mr. ************* policy went into pending cancellation status.On January 24, 2025, a Notice of Cancellation was generated for Mr. ************* advising him that his payment had not been received, and asked him to remit payment by February 3, 2025, to keep his policy from cancelling.On February 3, 2025, Mr. ************ contacted GAINSCO ***************** The **************** representative advised him that his policy had been cancelled and encouraged him to contact his agent to assist with reinstatement of the policy. As of this writing, no payment has been received, and the policy remains cancelled.Should you have any questions regarding this matter, please contact the GAINSCO ******************** at ************ or email [email protected],******** *********** Compliance Manager MGA Insurance Company, Inc.

• Review fromAnthony N

  Date: 01/02/2025

  1 star
  Taking them to court. They are representing the at fault party and are trying to make me pay for my own rental car after their policyholder collided into my vehicle while I was stopped in traffic. Crooked and extremely rude if you can even get them to reply.

  GAINSCO, INC.

  Date: 01/16/2025

  January 14, 2025 Better Business Bureau Re:Document *********************** Review ID ******* Complainant:******* ***** Policy Number:OHPA16807408-0000 Claim Number:OH-799778 Our Insured:******* **** Date of Loss:10/23/2024 Vehicle:2023 ****** Tacoma To Whom It May Concern:The above captioned loss occurred on October 23, 2024, and we received notice of this loss the same day from ******* *****. The next day, we completed an estimate for Mr. ****** vehicle based on photos he submitted to us in the amount of $766.38. On October 30, 2024, coverage for this loss was afforded and payment was issued directly to Mr. ******** November 12, 2024, we received notification from Mr. ***** that he was able to schedule an appointment for repairs with his shop of choice, ***** ******, on November 18, 2024. A rental reservation was set up and Mr. ***** was provided with the reservation number. On November 18, 2024, Mr. ***** picked up the rental car and dropped his vehicle off at the repair facility.On November 21, 2024, a call was placed to ***** ****** regarding the repair status, but we were unable to reach anyone. We did, however, receive a supplement for additional items on November 22, 2024, from the shop. On November 26, 2024, we requested additional photos to support the shops supplement. The next day we received additional documentation from the shop and the supplement was completed. A copy of the approved supplement was emailed to the repair facility and payment was issued digitally to ***** ****** on November 27, ******* that time, Mr. ****** rental car was extended to allow for repairs in accordance with the labor hours on the estimate. Mr. ****** vehicle had 35.2 hours of repair, allowing for 8 working days of rental to complete the repairs. We also adjusted for weekends, holidays and the ordering of parts for a total of 22 days of rental. On December 9, 2024, we called the shop regarding the repair status and were advised that they were waiting on backordered parts to complete the repair. On December 11, 2024, the shop provided documentation of the delay of one part with an anticipated delivery date of December 24, 2024. On December 12, 2024, we located the backordered part at another dealer and provided the repair facility with the necessary information to order the part. Additionally, we extended the rental to December 17, 2024, to allow for its delivery and *************** this time, we have paid for a reasonable and necessary time to repair the vehicle to its pre-loss condition. If any additional issues arise, GAINSCO will address them promptly. Should you have any questions or concerns, please feel free to contact ******* regards,**** ********** **** ********** Material Damage Regional Manager MGA Insurance Company, Inc.P ************ | ****************************************** | ******************************

  Anthony N

  Date: 01/21/2025

  Reasonable and Necessary would be to cover 100% of expenses if you as the insurance company are representing the at-fault party. I would have $0 in expenses had the GAINSCO policyholder not collided into my vehicle in the first place. ******** excuse and just bad business. The cost of a few days of rental extension is probably less than the monetary loss and detriment to your brand from negative BBB reports and social media posts/videos.