Complaints

This profile includes complaints for Lurin Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lurin Property Management

  4550 Travis St Ste 401 Dallas, TX 75205-4666

• 

  Lurin Property Management

  2850 N Hardwood Suite 1700 Dallas, TX 75201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment in ****** managed by this company. We have not had hot water for going on a month now. Ive submitted numerous requests and talked to the office employees and they have just deflected. I finally reported them to code compliance and it was revealed to me they have made no effort to preform repairs and dont even have maintenance employees. This week a leak in my roof caused a crack in my ceiling. My light fixture is hanging from the ceiling leaving exposed **** ***** in my apartment. The ceiling is sinking lower and lower and will fall in any moment now. I called, submitted a request and went to the office during business hours and believe it or not no one was there. Despite the fact they were supposed to be open. I called the emergency line which is just a call center in ***** that can not actually provide any assistance. I notified them of the issue and the fire and asbestos concerns I have if the ceeling were to fall in. He just laughed.

  Business Response

  Date: 07/16/2025

  We appreciate the opportunity to respond to the resident's concerns.
  
  Regarding the ceiling leak, the issue stemmed from a roof leak that has since been fully repaired. Once the roof was fixed, we allowed time for the ceiling and sheetrock to dry out properly before proceeding with further repairs. Our maintenance team promptly addressed the exposed wiring concern by securing the light fixture to ensure there were no safety hazards present.
  
  This ceiling repair is a significant project, as it will require a full replacement of the bedroom ceiling. As soon as management was made aware of the situation,we immediately dispatched our maintenance team to assess and begin planning the necessary work. We are currently scheduling to begin the ceiling replacement next week.
  
  Concerning the hot water issuethere has been no hot water in Phase 3 due to the need for a full replacement of both the boiler and the hot water storage tank. The replacement project has been approved and is ready to proceed; however, there is currently a delay with the plumbing contractor. At this time, we do not have additional details regarding the timeline, but we fully understand the urgency and impact this has on our residents and are doing everything we can to expedite resolution.
  
  We are committed to resolving both the ceiling and hot water issues as quickly and thoroughly as possible and sincerely apologize for the inconvenience this has caused.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to serious and ongoing issues at The ****** Apartments, owned by Lurin. The property is in a state of disrepair, and management has been completely unresponsive despite multiple emails and visits to the leasing office.1. No Exterior Lighting (Safety Hazard):Since June 21, 2025, all outdoor lighting by my unit has been out, leaving the complex completely dark at night. This is dangerous for residents walking around after sunset, especially for pet owners like myself. (Picture attached)2. Overgrown ***************** grass is over a foot tall, and trash (including broken glass) is scattered throughout the property. This creates health risks, attracts pests, and presents fire hazards. (Pictures attached)3. WiFi Shut Off, Still Billed:WiFi is included in rent and billed at $80/month. On June 23, it was shut off without warning, interrupting my work day as I work from home, jeopardizing my job. I contacted the provider, who confirmed the owner hadnt paid since march. I was still billed the full amount for June. (Screenshot of **** attacched) 4. Ignored Maintenance Requests:My kitchen light has been out and the sink leaking for 3+ weeks. I submitted a maintenance request and received no response. 5. Air Quality Concern:I replace my air filter monthly, yet it turns black within weeks. This suggests poor HVAC maintenance and indoor air quality.6. Empty unlocked units:Hurricanes last year left much of the property empty. Vacant units are routinely left unlocked and have become haven for squatters Despite these serious issues, and sending several emails (most recently those attached) Ive received no formal response other than acknowledgement of receipt. I am requesting to be released from my lease without penalty and to be refunded or credited for the WiFi/cable charge. This property is unfit for habitation and violates Florida landlord-tenant law.

  Business Response

  Date: 07/07/2025

  Good morning,

  The ****** is no longer owned by LURIN.  Please correspond with the new ownership group so they can assist.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  rent at a place called ****************. The above address is the address at ****************. They are owned by Lurin ********************. Since April they have failed to maintain the property so much so that it is difficult to navigate to my home. They charge me for cable/internet as part of my rent at $80 a month, but failed to pay Spectrum who discontinued service, yet I still get charged. I had to pay $125 to reactivate on my own just to work, due to this unexpected disconnection. Vermon is spreading everywhere. They failed to keep on exterior lighting so it is dangerous and pitch black at night in the parking lot and courtyard of the complex. The landlord's phone line is now disconnected and no staff can be found a the office. When I called the company's headquarters I get voicemails only. It appears as if they have just abandoned the property. I am not sure what to do, and I fear if I stop paying rent they will use that to evict me and make me pay liquidated damages. I have sent a 7 day demand to all known addresses, yesterday, but I am unclear if anyone will even read it. I emailed them the known email, and also no response.

  Business Response

  Date: 07/07/2025

  Good morning,

  The ****** is no longer owned by LURIN.  Please be advised to contact the new ownership group so they can assist you.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/28/2024 my apartment was burglarized. I made a police report. Me and the police attempted to get in contact with the leasing office, on side security, and maintenance. No one answered at all. We called countless times. Due to my safety and me not feeling safe to stay there due to the door being broken open I moved out. I know someone was watching me. The incident happened in broad daylight and no one else home was burglarized. With me being a student and residing in ********** for school I had to sleep on the street due to my family being 6 hours away. My mother got to me approximately around 9:50 p.m. I dropped my keys in the drop box because even on a business day no one was in the office. Due to my mother not having any money herself to be able to get a room to stay and talk to someone in person the next day, I had no choice but to go back to *******. Next day I called countless of times to try to get in contact with them to try to notify them that I moved out. As always no one answered the phone. Time passes I get a collection on my credit report. I look into the charges made and notice they are inaccurate. I tried for several of months to get it resolved. I have contacted the Lurin to get more information or speak to someone but have not received any response. Ive emailed them and called. I dont think its fair that I have a collection because the apartment complex couldnt do theyre job. Also the time frame of me staying there the gate never was closed. It remained open day and night.

  Business Response

  Date: 02/04/2025

  The apartment was vacated prior to the lease ending so appropraite lease break and past due rent charges were assessed.  The account has since been sent to collections, and once an account is in collections, we are unable to modify any details. Our former resident has been advised on multiple occasions to contact the credit agency directly and dispute the charges if she believes they were assessed incorrectly.
  

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because: The move out date is incorrect so no the charges are not accurate. That doesnt make sense at all. If the incident happened on 01/28 how are y'all going to make the move out date 03/02. I also would like yall to provide evidence where yall told me to dispute anything on my end. So no you all did advise me on multiple occasions. Yall have not talked to me at all. I also will be taking yall to court for the items that were stolen. That gate is always open which supposed to be a gated community. Yall are very unprofessional. Also, no one is ever in office. Especially if the incident happened in broad daylight. Once again send proof that you all contacted me. Not once has anyone ever contacted. Thank You.!!!

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The alluded apartment complex has failed to fulfill its commitment to provide an adequate service to its residents. I placed six work orders, over a month ago, and it took the maintenance department almost three weeks to semi complete the above-mentioned orders. Meanwhile, the shower head continues to drip water, which is being wasted; hence, my water bill must be adjusted accordingly. This is not the first time that the maintenance department fails to follow thru with the pertinent request for service. The level of ineptitude and internal disarray of this company is uncanny. Therefore, I would like for the BBB to address this issue, and I am convinced that if you dig around, you will find many other derelictions of duty when it comes to the inefficacy of the maintenance department and its useless supervisor.

  Business Response

  Date: 12/11/2024

  12/11/2024
  RE: Complaint 22639607
  ***** ******
  *********************************************************
  *****************
  
  
  According to our records, the last work order placed by Mr ******  related to plumbing issues was placed on June 23, 2024. This work order was resolved and closed. If there are any new plumbing issues, we kindly ask our residents to submit a new work order through our residential portal. We will ensure that the new work order is addressed promptly.

  Regarding your billing, our community follows an allocated billing process. Bills are calculated based on the size of each unit and the number of occupants. Due to the age of the building, individual meters are not installed in each unit, so we must use an allocation method based on the City of ********* water billing system.

  In cases of major leaks or discrepancies in the billing, we carefully monitor and communicate these issues with our water supplier, the City of *******, to ensure that any concerns are addressed.
  If you have any additional questions or concerns, please do not hesitate to contact us.
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I reside in the ****** in **********, **. My hot water was leaking which caused the nearby cabinet to mold. I put in a maintenance request about both issues and it took a week for the complex to send someone to my apartment to replace the hot water heater. I had to physically go in the office for management to understand the urgency. Maintenance and the property manager came to assess the situation. On October 8, It took the maintenance guy all day to install my hot water heater. As the tank was filling up during the final step of installation, it was 5pm. Maintenance told me it was bad hose and he would be back tomorrow to fix the issue. So, he call himself cutting the hot water off when he left. So, I left home for one hour and came back to a flooded kitchen. I called the emergency maintenance line and let know and thats when a professional plumbing company was called to fix the problem. The plumbers had to cut the water off for my entire building in order to fix the problem from 7-8:30pm. The plumbers also had to remove my countertops in order to properly install the hot water heater. The next day I requested to work from home again in order to have maintenance put my kitchen back in order. Maintenance didnt show up until 3pm only to wet vacuum a now dry floor, put the stove back, and collect their humidifier. Maintenance took measurements of my cabinet but nothing has been been replaced including the installment of my countertops. The mold and mildew smell has permeated throughout my apartment. Ive been in the front office twice and was told someone was coming the next day and here I am still waiting and Thanksgiving is less than two weeks away. Ive sent countless emails and made calls but the phone line hasnt been working. Now, I have a molded toilet foundation and a leaking bathroom ceiling and peeling paint from my upstairs neighbors shower leaking this past weekend. The complex also doesnt have any outdoor lights. Please assist. Thanks!

  Business Response

  Date: 11/25/2024

  Thank you for your email. I have reviewed the situation and would like to provide some clarification.
  

  At the time of the incident, the primary contact for the repair was unavailable, and a technician from the vendor was dispatched to address the water heater issue. The technician spent the entire day working on the installation. Given the technician's position, I would have expected them to be familiar with the necessary parts for proper installation. The required water heater was already available on-site, so no additional orders were necessary. Throughout the day, no indication was given that any additional parts or supplies were needed.

  Before leaving the property in the late afternoon, I reached out to the technician to confirm if anything else was required. The technician assured me that everything was in order. It wasn't until later that evening that I became aware of an issue, when I was informed that a call-out for after-hours service had been canceled. I was also advised that an alternative vendor had been contacted to resolve the issue.

  Unfortunately, I was not notified by the vendor regarding their planned actions, and had I been informed, I would have directed them to delay any further work and have our maintenance team address the situation the following day. As a result, a relatively minor issue that could have been resolved with a low-cost part ultimately incurred significantly higher costs through the alternative vendor.
  

  Please let me know if you have any further questions or need additional clarification.
  

  Thank you for your attention to this matter.

  
  

  Customer Answer

  Date: 12/04/2024

  I am rejecting this response because:   
  

  
  
  
  During the final installation stage, the hot water started leaking due to a bad hose. Since it was 5 p.m. and the front office staff was gone for the day, the maintenance technician decided that he would purchase the part the next day to finish the installation. So, he shut the power off to my hot water heater then placed a humidifier in my kitchen. The maintenance technician should not have been allowed to leave my apartment without properly installing the hot water heater, which left me without hot water. 
  
  
  Within one hour of his departure and my quick errand, I came home to a flooded kitchen. I called the emergency maintenance line and explained what was happening. The on call maintenance technician FaceTimed me to see that my kitchen was flooding and that I couldnt shut off the valve on the hot water heater. He called me back and informed me that a ******* was in route. Meanwhile, I was trying to mop up as much water as possible to keep my furniture and floors from being ruined. The maintenance technician also informed me that someone from the property would be back the next day to clean up the water. In actuality, the on call maintenance technician should have been meeting the *******s at my apartment with a wet vacuum that evening. 
  
  
  When the first ******* from Around the Clock Plumbing arrived, he immediately shut off the water supply for the entire building in order to stop the leak. The ******* waited on his coworker to arrive to assess the damage and called property management to inform them of the price to fix the problem. I could hear the property manager on the phone when this occurred. 
  
  
  If the *******s didnt stop the leak and properly install my hot water heater, then myself and fellow tenants in the building would have been left without water throughout the night, which is against the law. Additionally, a major water leak is not an issue that can be delayed until the next day in order to keep costs low.
  
  
  Please note that the first question the ******* asked me when he arrived was if the water ever stopped leaking when the old hot water heater was removed. I told the ******* no and stated that I had to use my personal mop buckets to catch the water while I waited for the maintenance technician to bring in the new hot water heater. The ******* said that the main problem was that the water never stopped running although the power to the hot water heater was shut off inside my unit. 
  
  
  A vendor finally came out to my apartment the Wednesday before Thanksgiving to replace the cabinet. Im still currently waiting on the counter top, the cabinet to be painted, and the handles to be installed. Meanwhile, onsite property maintenance still has not resolved the issue with my toilet foundation, the peeling bathroom wall paint, and the peeling bathroom ceiling from the upstairs leak. 
  
  
  Please assist as Ive done my due diligence as the tenant by reporting the issues to property management. Thanks!

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment sustained damage during hurricane ***** to the ceiling causing leaks in the kitchen and bedroom. Anytime it rains water leaks from both areas and I believe there is mold. I am now sick. I placed work orders in the system as soon as power was restored on 7/9/2024 and 7/27/2024 both of which have not been addressed. Two weeks after the initial service request maintenance said a contractor would be by but none came. I went to the leasing office the following week and was told a contractor was coming and still no one have shown up to make the repairs. I called 8/25/2024 and was told repairs would be made. They were not so I went to the leasing office again yesterday 8/27/2024 and met with the assistant manager and the maintenance supervisor who came to see the damage and said it would be fixed today 8/28/2024 both days I paid to board my dog so the repairs could be made and returned home today to see that nothing has been done. This is impacting my health and is not okay. Can you help me resolve this issue?

  Customer Answer

  Date: 09/06/2024

  The property management has addressed the issue.

  I would like to cancel my BBB complaint as the property management made the repairs they just had not communicated to me that they started with the roof first and then were doing the inside repairs. 

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********* at *****************, ******, AR APT 1312 in Feb 2022. Apt was not up to par with a cement floor, funk buildup in every corner and many spots on the walls. I am about 60 years old; no kids or pets live with me and there is nothing possible that I could have done to require a complete paint job of the entire apartment. As is what they said they retained my entire deposit for. I moved out Feb 2024, having given a 2 month notice to vacate. Apt was inspected by an assigned maintenance person prior to move-out and he stated, "Good to go", All looks good to me"! My neighbor in apt 1314, **** ****** Phone #************ will confirm the condition of the apt and the fact they painted entire apt. Which did not need it. They also said I owed another $100 which I refused to pay, and they submitted to the ********************************* which intern reduced my credit score from a Excellent 830 to now about a Fair 640, which is beyond just wrong.

  Business Response

  Date: 07/10/2024

  Regarding the departure from apartment 1312 in February 2024,our records indicate that an inspection was conducted by our maintenance personnel, who confirmed the satisfactory condition of the apartment. However,after departure, it was determined that certain maintenance and cleaning tasks were necessary to restore the apartment to its original condition. This included a full paint job, which was deemed necessary due to damages incurred during occupancy. Our vendors performed these services, and the charges were reflective of the actual costs incurred.

  It is important to note that the majority of these expenses were covered by the security deposit that was initially provided. The remaining balance pertained to outstanding utilities accrued during the occupancy period, which unfortunately were not settled prior to departure, resulting in a Final Account balance due of $105.76.

  Additionally, it was communicated that any outstanding balance would be forwarded to collections if payment was not received within 30 days of the move-out date.

  Customer Answer

  Date: 07/10/2024

  I am rejecting this response because:   Their right hand knows nothing of the left.  I fully acknowledge the cleaning charge, no problem. The reason I did not do a deep clean is because your clueless office worker named *****, told me I do not need to clean at all, because no matter how much I clean or how much deep cleaning I do, they will still pay someone else to come in and clean again.  So therefore, I only performed basic cleaning.  ***** I'm sure is behind much of this over charging, because he did not like the fact, I brought up ***** never working and that way too many of his hood buddies fill the parking lot all summer with no parking passes to invade the pool all summer. Many that do not live there.  The apartment required a paint job before I moved in. It was not bad enough to request one. The only part of the entire apartment I may have disturbed is with-in a foot of the garbage can.  Furthermore, as seen in attachments I paid all utilities in full as per final billing. And was accepted by main office. There is no reason at all to charge me for a full apartment paint job. I'm 60 years old, no pets, no kids, no family for 1000 miles. The only visitors I would get are my neighbors in 1314, over 70-year-olds, named **** and ***** ****** at ************, who will gladly vouch for me.  Palisades at ********************* owes me at least $200, and also withdrawal the other $100. plus they think I owe them.  

  Business Response

  Date: 07/11/2024

  The response from the former resident includes previous residents names and phone numbers.  Can those be removed for their protection, please?

  Customer Answer

  Date: 07/24/2024

  Greetings again.  

  My old neighbors that were in apt 1314, **** and ***** ****** at #************, who moved to ** from ****** about 3 months ago just called me two nights ago stating they have not received their deposit back either.  They are in their 70s and believe me, their apt was clean enough to eat off of any surface including the toilet.   Thats all ***** did all day while **** still worked full time and over time.  She stayed home in that little one bedroom apt and cleaned all day and cooked for him.  Now they are denying their deposit return also.  The ******** are probably too nice of people to want to complain, especially to the BBB, and that's exactly what this business counts on, so they can keep stealing deposits.  The whole bunch needs to go to prison with all the other companies in this era of worldwide corporate greed, they call inflation. 

   

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint on the apartment complex I am a tenant in and Lurin Property owns. I have been a tenant since June 2016 to present. The complaint is that my vehicle was WRONGFULLY towed on 06/29/2024. My vehicle parking permit was valid up to 04/23/2025. I contact the apartment office and they informed they recently changed their parking vendor AGAIN. My first problem is why are they changing their parking vendor again if they literally just changed it, this is why my parking permit was valid up to 04-23-2025 according to the online portal. Secondly, the apartments do not want to take any accountability and want to place responsibility all on me because according to them they sent out emails. I revised all my text messages and emails and the ONLY info a received regarding this change was on 06-07-2024. Prior to this date I have NOTHING, meaning they did not even provide at least a min of or a full 30 days from the first alert I received on 06/07/2024. They are claiming its been a "couple months" since they started with the first wave of alerts but the apartment manager, **, was not able to give me the exact date they first rolled out this info. Also, on 03/28/2024 I added a company work truck to the parking permit. The manager at that time was only willing to do the exception to add it if I got a letter head letter from my employer. I jumped through hoops to get this letter from upper management and even got it notarized and the manager added it. Now the new manager is telling that what the previous manager did was incorrect and that they should have never done that and that he is not going to honor it. I want this new management to take accountability and make things right, I am NEVER late on my rent and would like to get reimbursed for the $300 I had to pay to get my vehicle out of the auto storage and would like for them to also honor what was already established and have my work truck added to the parking.

  Business Response

  Date: 07/02/2024

  Dear Valued Resident,
  

  We are implementing a new system with our towing company, and we need all leaseholders to stop by the office to collect a new parking ********** obtain your sticker, please bring the following documentation:
  

  Your ID
  A copy of your vehicle registration
  Proof of insurance
  

  Please ensure that your registration and license plates are current and not expired. Any expired registrations must be renewed by June *******. Towing enforcement will resume on June 16, 2024, so it is crucial to complete this process to avoid any inconvenience.

  
  Thank you for your cooperation. Please bring the requested documentation to the office as soon as possible to get your vehicle registered and receive your parking sticker.
  

  Best regards,
  The Estates At Avenstar
  ************

  Customer Answer

  Date: 07/05/2024

  I am rejecting this response because: their response does not clearly state the EXACT date when they sent that notification. My argument is that they did not send anything prior to 06/07/2024 and therefore did not even have the decency to give a full 30 day time perdido before they towed the vehicle.

  Customer Answer

  Date: 07/19/2024

  I have yet to hear from management since my last reply. I want them to provide me proof that they sent notifications prior to June 7th because as per the management they sent out multiple notifications for the past few months on the parking permit changes . And I have yet to receive any evidence or any response whatsoever. I am being ignored completely and is totally unprofessional from them to ignore my emails and multiple request to speak to management. 

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently lost my father and I had asked the office manager to give me until the 15 th of March to pay my Rent, she told me that it wouldn't be a problem, on March 13th I attempted to pay $1,332.00, the office Representative told me that the amount she showed I owed was $1,632.00. I asked why? the Representative told me to speak with the Manager, the Manager was only available on premises on March 19th so I went to see her in regards to my Rent, I spoke with office Manager and she gave me a new amount of $2,833.20 without an explanation.She wrote the amount in one of her business card, she also said that if I leave without paying, I will be breaking the lease contract.On March 21th 2024 I went back to the office to talk to the Manager because I had been given a red notice to vacate the property dated March 7th 2024, also I asked for a copy of the lease contract , which I never renewed nor signed, they provided me with a copy of the contract that contained an electronic signature with my information. The manager said that the copy couldn't come out clear because of their printer, however the sign and date information can't be seen clearly. I didnt sign any documents pertaining to this lease.I didnt agree to renew a 6 months lease contract I do not acknowledge that any electronic signatures are mine, nor have I signed electronically or on paper.This is a fraud Illegals business tactics.Resolution: I need this illegal contract to be terminated immediately. I should not be held accountable financially for anything pertaining to this fraudulent Lease contract.

  Business Response

  Date: 04/01/2024

  The Community Director shared the following information regarding this complaint:  The resident signed the renewal lease on November 30, 2023, at 12:38 pm using the email address on file. She accepted the renewal offer and completed the signing process. However, upon visiting the office on March 13th,she discovered that an eviction had already been filed, and a 3-day notice was issued on March 4, 2024, demanding payment of the balance or vacating the premises. In addition, the resident was charged eviction filing fees and attorney fees. The resident was also informed that rent for ***** was due after the 15th of the month. Management has provided a copy of the lease agreement and verified the email address on file.