ComplaintsforBGASC, LLC

• Initial Complaint

  07/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered gold coins from them on June 15, 2023. I was sent a tracking number and it ended up telling me that the order was delayed. Due to there being a lot of issues with shipping recently, I assumed that's all that it was. Yesterday (7/4/23), I emailed them to tell them that I still had not received my order. They responded today (7/5/23) that I was out of the window in which I should be reporting the complaint and basically have not taken any responsibility. They claim that it was written in the email that I had a 5-day window, but it was not clearly written or made clear to me that the responsibility of shipping is placed on the customer. This is not a practice that I've seen with any other business that I've ever worked with and therefore not something I paid much attention to. They need to make that clearer as this is not standard practice.

  Business response

  07/14/2023

  This claim is currently being processed and reviewed by our insurance provider. I believe this message is out of date.

  Customer response

  07/14/2023

  This is not out of date. The initial response I had gotten from the company, was basically to the effect, that it was not something that they felt was their responsibility. I don't understand how gold wouldn't be insured from door to door, and somehow that responsibility is mine when a package becomes delayed. At the end of the day, I never received the gold, and I shouldn't have to pay for something I never received. They claim that it was told me to me that there were only a certain number of days that insurance would cover items, but this is a flawed concept because packages these days become delayed and this is not taken into account in the way they insure their products, and also because it's not clear enough to the buyer that the responsibility is transferred to them after some magical number of days even if the package hasn't been delivered. I was told, just yesterday, (July 13, 2023) "The underwriter is still investigating your claim and has not provided us with any updates at this time." This is not resolved. I still don't have the items or clear resolution of outcome.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After ordering 2 silver rounds they issued me a tracking number thats tells me they printed a label but that the item hasn't been tendered to the post office in 7 days. Was told twice someone would call back but had to call them and they tell me they have 30 working days to resolve this, not calendar days, WORKING days.

  Business response

  04/24/2023

  My understanding is that the customer has located her order, so I believe this mater is resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩