ComplaintsforLincoln Funeral Home and Memorial Parks

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I visit my sons grave at Lincoln Cemetery on fireside Road every week as well as my mother and my sisters ****** and in the last year this Cemetery has totally gone downhill. I made several complaints about my sons headstone sinking into the ground and the area filling with water every time it rains. it has been lifted twice but only last what seems to be a few weeks to a month only to be filled with water again when it rains and then today January 7, 2023 which is the seventh year anniversary of my sons passing, I come to the cemetery as I have done the past six years to place flowers and decorate his headstone and Lincoln Cemetery has removed every flower that was in a vase on someones headstone on the annex side of the cemetery. I stopped One of the groundskeepers to ask him what happened and all he was able to do was shrug his shoulders and tell me they were told to remove all of the flowers from all of the vases. I contacted the office over 30 minutes ago and I am still sitting Here at the cemetery by my son and family members headstones and no one has called me back so after I finish typing this message I will be driving over to speak with someone in person to find out what is going on. I had just complained to them a month ago because they had a funeral service apparently where Someone has been buried in very close proximity to my sons grave and when they had the funeral instead of them taking his flowers and sentimental trinkets I had placed on the headstone that BELONGS TO US BECAUSE WE PURCHASED IT and should be *********** have, the groundskeeper disposed of everything and turned my sons vase upside down And apparently ran over it because the vase was stuck in the position and the only way my husband could remove it was to use a crowbar. There was and still are tire tracks going across the area of my family members ****** which are now filled with water. So today I am unable to decorate my sons grave because there is too much water in the area to even stand. As I sit and look across the annex portion of the cemetery there is not a single flower and I have made sure to video this. I will continue to report this Cemetery for negligence because this is unfair.

  Customer response

  01/04/2024

  The supervisor ******* finally called me back and was so nonchalant as if he was reading from a script and told me that Lincoln Cemetery does a cleanup every two years and clean up means removing all flowers from vases of our loved ones headstones. I explained to him that my son has been deceased seven years today and Lincoln Cemetery has never done an I explained to him that my son has been deceased seven years today and Lincoln Cemetery has never done a cleanup so he said its their rules and there is basically nothing we can do about it. ******* was very cold and non caring. I am in contact with someone and do plan on taking additional steps other than writing the Better Business Bureau because we have paid to have our loved ones rest in peace here and some of us visit the cemetery frequently so I know for a fact that it has gone down in its appearance and the office staff is not helpful. How can you work at a Cemetery and be so non-caring is really sad. I hope your family never has to experience these sort of circumstances during your time of loss.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I lost my mom on July 14, 2023 and me and my family decided to go the Lincoln Cemetery located at **** ***********. in ******, to make sure my mother will be laid to rest next to my father on July 22, 2023 after the funeral. We spoke with a ***************************** who pulled up the plot and informed us of the payments that must be paid for the service on Saturday, we were told to pay the funeral home and they will send all the information over to them to complete the workorder. Well on July 22, 2023 during the funeral service we were notified by the Funeral director that the Lincoln contacted them and told them they the hold has NOT DUG because of STAFF SHORTAGE!!! We had to get up and make the announcement to the entire church and family about what just happen, We paid for my mother BURIAL to happen on Saturday, I called the facility all day Saturday doing the service and on Sunday morning speaking with the answering service requesting for someone to call us back. We finally received a call back on Sunday evening with some person talking about she heard about the situation and NO ONE HAS YET TO APPOLIZIGE or even compensate over their mistakes, this is UNBELIVEABLE my mother had family fly in from Washington and they could NOT even attend my mother burial. Not only am I distraught, we are devastated and something needs to be done. I can't even believe this is happening to my family right now and I am reaching out for help!!'Thanks,***************************

  

  Business response

  08/07/2023

  Dispute Resolution Department                                                         Via BBB Website
  BBB Serving North Central *****
  *********************************************************
  
  
              Re:       Complaint Number 20366286
                          Complainant:***************************
  
  
  Dear Sir or Madam:
  
  I am legal counsel for SIG-** Assets, LLC d/b/a Lincoln Memorial Park, located at ***************************************************** (Lincoln).  I am in receipt of the above-referenced complaint (the Complaint).  Please accept this letter as Lincolns response to the Complaint.
  
              By way of introduction, Lincoln is committed to being the most professional and highest quality cemetery organization in our industry.  The concepts, philosophies and practices in serving our families have always been ethical, professional, caring and fair.  Lincoln takes pride in its business and reputation and takes its responsibilities to its customers very seriously. 
  
              In the Complaint, the Complainant complains that Lincoln was unable to hold the graveside services for her mother as scheduled due to staffing shortages and that Lincoln did not effectively communicate with Complainant.
  
              The Complainants mother, Ms. ************************ passed on July 14, 2023. According to the information provided by the ************ Ms. ******** family met with representatives of the Sacred Funeral Home (Sacred) on July 18, 2023 to make final arrangements for ******************. The family scheduled the funeral services through Sacred for Saturday, July 22, 2023.
  
              Although Complainant generally spoke with Lincolns staff about her mothers burial space, the additional service charges, vault, and scheduling were all done through Sacred.  This is noted on Complainants contract with Sacred, which has Lincolns charges as a cash advance.  Typically, funeral homes reach out to Lincoln to arrange for and schedule burials at Lincoln.  Here, however, Sacred never reached out to Lincoln, which left Lincoln completely unaware that Complainant and her family wanted to have a burial on July 22.  When informed on July 22 of the need for services, it was unfortunately too late for Lincolns staff to perform burial services that same day. 
  
              Complainant and her family then worked directly with Lincoln to schedule the burial service for July 29, 2023.  Upon arriving on July 29, there was a delay in services for about half an hour.  Lincoln is truly sorry about this delay and understands Complainant and her familys frustrations.  Lincoln has also spoken with Complainant by phone and apologized directly.  Given the delay, Lincoln will waive the installation fee for the memorial that Complaint and her family ordered for her mothers final resting place. 
  
              Lincoln is honored that Complainant and her family have chosen it as the final resting place for their loved ones and remains committed to providing them with first-class service.  We trust that the Complaint is now resolved.
  
  With kind regards,
  /s/ ***********************
  
  ***********************
  Senior Legal Counsel

• Initial Complaint

  10/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On November 29, 2021, I sat down with *** ****** to request and schedule burial arrangements for my family member. I was not informed during the appointment that the death year had to be ordered upon request. It would have been nice to know this information at that time. From December 2021 until March 2022, I made several phone calls to inquire about the change of the birth year. On December 17, 2021, I received a text message from ******* ********* stating that she was waiting on the "headstone lady for a request or next step" to make this change. On March 12, 2022, I visited Carver Memorial Cemetery and noticed a hole at the gravesite for the most recent burial. It was a deep hole that revealed a metal frame in the ground. After informing the funeral home, it took weeks to resolve this matter. On April 4, 2022, I went into the funeral home to order the death year as instructed. I addressed the birth year again and was told that it could not be changed. I had a picture of the marker, which identified that the years are screwed on. At that time, I purchased and signed an agreement for the birth year scroll. On October 8, 2022, I visited Carver Memorial Park. I noticed that the death year was present but no change to the birth year. It has been over 10 months now and interacting with Lincoln Funeral has not been the best experience.

  

  Business response

  01/09/2023

  Business Response /* (1000, 7, 2022/10/25) */ Hello, Please excuse the delayed response. Please see the attached response to BBB Complaint #XXXXXXXX on behalf of ******* ****** for SIG-TX Assets, LLC. Thank you, ***** H. Consumer Response /* (3000, 9, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information in the response from the business is invalid. On October 12, 2022, I spoke with Mr. ***** ******* regarding the complaint, and he wanted to schedule an "in-person" appointment. The appointment was scheduled for Tuesday, October 18, 2022, at 4pm. On October 17, 2022, Mr. ***** ******* called to inform me of the way ahead with correcting the birth year. Mr. ******* stated that he was going out to Carver Memorial Park the following morning and would keep me informed. I have documentation (contracts, receipts, emails, and text messages) regarding the birth year correction. Due to the lack of record keeping on the funeral home, these documents could have been provided for verification. Therefore, the response to "provide the best in customer service possible" is not relevant in reference to the ordering of the birth year. I went in person on April 4, 2022, to place an order and purchase the change of the birth year. At this time, the death year was addressed. The statement "The Complainant did purchase the death year through the Cemetery in April 2022" is odd. During the purchase of the marker (2010) in question, I was informed that there would be no cost for the death year. In 2010, I was informed that the cemetery had changed ownerships over years and the funeral home would not agree to products in the purchase rights. I decided to purchase the marker, despite what is in the purchase agreement dated December 7, 1962. Lincoln Funeral Home has not honored previous contracts for our family plots at Carver Memorial Park. This case appears to be consistent with any transaction and/or interaction with the funeral home. Business Response /* (4000, 11, 2022/11/04) */ Hello, Please see Ms. ********* follow-up response to the Complaint No. XXXXXXXX. Thank you, ***** H. Consumer Response /* (2000, 13, 2022/11/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the "proposed resolution" with the understanding that it will be executed until completion. Request all communication and/or updates vial email to ensure record keeping for all parties involved.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On August 27, 2022, I was informed by a relative (that visits the cemetery weekly) my son's headstone was gone or at least she could not locate it. She has been going out there weekly since 2017 to visit her husband and my son. So there is no doubt that she knows exactly where my son is buried. I went out the following day only to be disgusted with the scene. There was dirt everywhere, headstones disturbed and initially I could not locate my son's. I knew exactly where his was, but at first glance, it was not there. Not until I dug, with my hands and poured water over the area, did I find it. It was under dirt and grass. His vase was missing, his flowers were in other surrounding vases. I have contacted the office at least twice since August 29, 2022. Each time I was told that the GM, Mr. K.P., was either in a meeting or just unavailable. The receptionist told me she was sending him an email about my concern. I have yet to receive a phone call from him or any one else at the facility regarding my son's headstone, vase, and upkeep of the grounds. This is not the first or second time I have had an issue with my son's headstone. I entrusted Lincoln to care for the resting place of my son's body. The fact that my calls have gone unanswered and I have been dismissed is disturbing and disrespectful. There is no way a family should have to visit their loved one like that. I am just happy I decided to go alone and did not take my grandson who is still heavily grieving the untimely death of his father. I should not have to keep calling or going to the office to ensure they do what they are supposed to and keep the grounds (including the headstones) looking good and presentable.

  

  Business response

  12/05/2022

  Business Response /* (1000, 9, 2022/10/05) */ Hello, My apologies for my oversight in not responding by the initial deadline. Please see SIG-TX Assets, LLC d/b/a Lincoln Memorial Park's attached response. Thank you, ***** H.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Lincoln Cemetery in May, 2021 regarding a damaged headstone. After the news of the wild hogs in the cemetery damaging property, I went to visit. My headstone was damaged along with several other stones and vases in the park. I reported this to Shemetra Y**** on 5-26 and submitted photos. She assured me that they would do the repairs. And that she would contact me to let me know when they removed it. I emailed her on X-X-XXXX and followed up with several phone calls, to which she NEVER responded. When I finally caught up with her in August, she said the headstone was being removed THAT day. When I visited the cemetery again in September, nothing had been done. I called again and left a message with the receptionist for the manager to call me. He never did. I went to the office in November and spoke with Tawana C******. She told me that she would have to get permission from the manager to move forward. I called her the next day and she said he had not approved this request because he was busy or out of town. After a day or so she finally called me back and told me that the order was still being held for approval and that ******* would be available on November 9th. I have not heard from any member or this organization since. My final text to Tawana on Nov. 30th has not resulted in an answer. This business seems to ignore customers with false promises and no follow up. This is not the first time that I have had to deal with unprofessionalism with this company. The management changes hands often which leaves the customers with no recourse but to file a lawsuit or other complaints. At this point I would like to have a refund of the monies that I paid for this stone and to have another company do the repairs. Lincoln is strictly for profitability at the hands of unsuspecting clients in their time of need.

  

  Business response

  02/23/2022

  Business Response /* (1000, 11, 2022/01/13) */ K**** P******, I have been in contact with Ns W*****, and we are replacing the headstone as I expressed to her on January 12, 2022 at 6:30pm, it in production with the vendor we use at this point. I also explained to her time from 1-2 months on new memorial headstone. Consumer Response /* (3000, 13, 2022/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. K**** did contact me on the 14th. However he indicated it would only take 3-4 WEEKS. This is a further pushback from our initial conversation when he said 4 weeks. This just seems to be going further and further down the road. Unacceptable.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband was placed in the mausoleum here in Dec 2020. At the service, our own family had to insert my husband inside the mausoleum because of the negligence on the funeral home part to have the adequate crane equipment. Finally after 6 months of phone calls constantly to staff the niche plaque was installed. We were still missing the flower vase that was supposed to be attached only to find out it has to be requested from the family. After requesting to be installed, it was taped to the plaque instead. Calling the staff yet again to resolve the matter only to be told it will be fixed by a company that they will have to schedule to come out to install the screws. From June to Today, we have spoken to several staff members and also requested to speak with Mr Kirby who has not returned any phone calls ,emails, even emails supposedly from his staff requesting an call back to me. I'm sure he will deny on here if he is not busy in a meeting as usual. My civil lawyer has been contacted an

  

  Business response

  12/03/2021

  Business Response /* (1000, 7, 2021/10/07) */ On the day in question, the pallbearer placed remains in the mausoleum as most families request, and we have fixed her issues with the vase and memorial also fixed

• Initial Complaint

  08/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 12,2021 I went to visited my daughter at Lincoln Memorial cemetery and I couldn't believe my eyes. The grass hasn't been cut in months . The glass had covered her beautiful grave was broken and all the babies in baby land. It smell like marijuana in the air people were having drinks alcohol . No security at all . I called Lincoln Memorial cemetery while I was at the gravesite explaining everything that was going on. And had been going on smoking Marijuana, drinking alcohol,Barbecue pits . No security the receptionist told me a Supervisor wouldn't contact you.It's been a whole day and I have not received a call from a supervisor. So this complaint is not for just myself at the cemetery for the rest of those babies in baby land. they deserve the respect in their final resting place. The supervisor is too busy to hear these concerns and the fact that they damaged my daughters his stone.And I had to pull all that grass off her beautiful Grave stone It's sad . .

  

  Business response

  11/17/2021

  Business Response /* (1000, 9, 2021/09/16) */ I disagree with Ms ******, the grass is cut and this is a public gathering place for families to memorialize their love ones. Families have the right to put up tents and gather as they please in every cemetery in the country. As far as the other unfounded accusations she could have called the police. The Dallas police are often in the cemetery.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩