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Business Profile

Disposable Products

Essentials 360 LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for mail advertisements with this company. They send me advertisements via mail. I do not know how they obtained my mailing address. I want my mailing address removed.

    Business Response

    Date: 07/15/2025

    We have added this customer to the do not solicit list.  This takes about 60 days to 100% take effect because of mailers that might already be in the mail stream, but we will no longer use this customer's data.

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off, I am *****'s son *****, filing on *****'s behalf, because ***** is deceased. I have called this company multiple times to request that they stop sending mail to my father. They acknowledge that he was put on the do not mail list in March, 2024, and I'm still dealing with this in June, 2024. I have also emailed multiple times, but they are obsessed with getting me to agree to allow them to harass me for some additional period of time. I WILL NOT AGREE TO THAT. Now, they are IGNORING my emails, hoping that will allow them to continue sending their harassing mail. This is why I am asking the BBB's help at this point. Continuing to receive all of this junk mail is causing me enormous financial loss, as it is preventing me from renting out the house, which is why the mail needs to stop. No means no. Stop means stop. Now means now. I'm not sure how much clearer I can make this. I have told them to keep anything that has already been printed but not sent, but instead, they want ME to deal with THEIR clutter because keeping it creates clutter for THEM. Well, that is not my problem. My problem is immediate stoppage of this junk mail. I tried calling them earlier today. *****, actually. The initial representatives heard me just fine, but got a supervisor on the line because they didn't want to deal with it, but conveniently the supervisors kept saying my connection was bad, despite the initial representatives hearing me just fine. Hmmm.... The reason is obvious, they do not want to stop harassing me.

    Business Response

    Date: 06/14/2024

    Hi,

     

    **************** is on our Do Not Mail list.  He should be in no future mailings that are initiated from here out.  We cannot control what is already in the mail stream, as mail has been tremendously delayed on the side of the **** over the last few months, which could be contributing to this issue.  We apologize for any confusion in this matter.

     

    Thanks,

    Essentials 360

  • Initial Complaint

    Date:02/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business overcharged my mother for merchandise and then told me they have audio of her agreeing to subscription service, which she did not agree to. No invoice or written confirmation of this was sent. They keep saying they will investigate and call back and they do not call back. This company is taking advantage of the elderly.

    Business Response

    Date: 02/26/2024

    After reviewing this customer's file I do see that we did listen to the recording of her original order.  Customer did clearly agree to subscription service and was given a discount on her first order accordingly.  She also clearly responded to the terms of the subscription service.  All packages are returnable for a refund no questions asked.  We are sorry for any confusion that this may have caused, but we strive to be very clear in our communications and get our customers exactly what they want.  

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff DC. Consumer states ordered extra large 3D leak guards on Jan 26, 2023 over the phone. When received the product they were too big. Called and wanted to return the products and was told had to ship it back and pay for shipping & handling. Resent a different size and had to pay for the delivery. Was put on an automatic shipment/billing which was not approved by consumer as the product was for her nephew. Called again and was told they could do nothing about it.

    Business Response

    Date: 03/28/2023

    Hi,

     

    ************************************* first ordered on 1/26 XL Freedom Plus Disposable underwear.  On 2/16 she contacted us to adjust the size.  We did so for only the cost of shipping.  On her original order she agreed to future subscription orders, but she did call to cancel this subscription on 2/7.  We have refunded the latest order as this was an agent error.  We apologize for the inconvenience.

     

    Best Wishes,

     

    *******************

    ************

Essentials 360 LLC is BBB Accredited.

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