Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to pay rent and additional (predatory) fees. Their portal doesnt allow for a payment the size they are requesting. I have been trying to resolve since June 21.They are now doubling the rent and fees and are none responsive.The instructions they texted me (no one calls) dont work. I have sent them screenshots.I only want to pay the original $4,550. I am not delinquent, their system wont allow me to pay.

  Business Response

  Date: 07/07/2025

  Hi ******,

   

  I was able to review your account. As of now, It looks like you have a balance of $2877 on your account. I am showing that you have the ability to make a payment via your portal in the full amount. Are you still having issues making a payment? It looks like you are set to move out at the end of the month and your account is in a month to month status since your original lease ended on 06/30/2025. I see someone from our centralized pm team did respond back to you on June 30th. Our offices were closed on July 4th and over the weekend so I apologize for any delayed response. I will send a text as well. Please let us know if there is anything we can do to assist. 

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in a property at ************************ in March 2023 when I signed the lease the lease never mentioned that this property an HOA nor did it mentioned that this property was an all electric home. My light bill has been ranging from seven to $900 a month **** live alone! This has been going off for two years, but I just caught it six months ago. I brought it to their attention immediately they sent three differentpeople out here to fix whatever was wrong they would not disclose what was wrong to me! I contacted Bridge Tower properties explained to them that they have been getting late fees for me for rent due to the fact that *** had an outrageous electric bill due to an issue with their property! By them never disclosing that this property wasnt all electric property is a violation. This is not an energy efficient home and its a set up to get late fees out of their tenants! I have tried to communicate with them effectively. They refuse to communicate effectively. They twist everything and they lie. I am seeking full compensation for thewhole time that I have lived at this home. This house has been nothing but a nightmare and has bought nothing but stressed to me

  Business Response

  Date: 04/22/2025

  The resident reached out to us on January 22nd regarding their heater not working. The team touched base with the resident and the resident canceled the work order due to the heater responding. Resident reached back on out in February again regarding her heater. At that time we did send out ***** heating and Air condition to troubleshoot the heater. ***** Heating was able to address the issue accordingly. We have not received a work order regarding electrical issues in the residents home. The concern brought to our attention was the heater which we did respond and moved forward accordingly. Resident submitted electric bills that were fairly inline with other electric bills that they had over a 12 month period. The goal was to see if there was a fluctuation in the residents electric bill due to the emergency heat being turned on while the repair for the heater was being completed. The electric bills did not show a significant fluctuation of usage. Despite the electric bills not showing a fluctuation in usage we provided a $500 good faith credit for the inconvenience. We request that if the resident is experiencing any issues in their home that they submit a work order and we will address accordingly. 

  Customer Answer

  Date: 04/25/2025

  Summary of Key Issues: 1. Undisclosed All-Electric Home: The landlord/property management company (******) never disclosed that the home was all-electric, either in the listing or during lease signing. 2. Excessive Utility Bills: You experienced extreme electric bills (e.g., $5,000 over three months) without prior notice or preparation. 3. Health & Financial Impact: The high utility costs caused rent payment issues, late fees, and emotional/physical stress. 4. Minimal Credit Issued: They only applied a $500 credit which doesnt come close to addressing the situation. 5. Reputation Damage: You now have two evictions on your record despite not being evicted from this property. I provided a link below for the property listing on zillow I found the property and nowhere. Does it say this is an all electric home. Nor did the lease say that which I have attached a copy of as wellhttps://****************************************************************************************************

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the beginning, the process has been disorganized and unprofessional. Communication was nearly nonexistent during the application process, no one was available to answer questions, and I was only contacted when it was time to pay the deposit. I was pressured to send the payment quickly under the impression that other applicants were interested, and was told to deposit the money directly into a Chase ******** which felt suspicious. When I moved in, I expected the home to be professionally cleaned, since the lease states that tenants are required to do so before moving out or face charges. Instead, the home was filthy, had a strong dog odor, and clearly had not been cleaned at all. I had to pay for a professional cleaning myself just to make the space livable. This was extremely disappointing, because the community looked nice at first glance but it quickly became clear that its being poorly run by the wrong management company and staff. There are serious ongoing issues with how maintenance is handled. Not only are tenants charged for service requests that the maintenance worker claims are their fault, but this same worker also expects to be tipped for doing his job. When I didnt tip him, he submitted a report blaming me for the issue, and I was charged. Ive tried to contact the office multiple times with questions and concerns, and Ive been ignored, yet they made sure to reach out to collect the payment for that service.The community itself has also become extremely uncomfortable to live in. Neighbors leave trash bags out for days, which attracts stray dogs that tear the trash apart and leave it scattered across the street. Ive reported this, even sent photos, and still received no response. Kids are outside running around at all hours of the night; theres loud music constantly playing late night. Its chaotic, unclean, and stressful. I feel like Im living in the ghetto and I absolutely cannot wait for my lease to end! DO NOT MOVE HERE! Find better

  Business Response

  Date: 04/23/2025

  I was able to review the past correspondence. There was a work order put in regarding residents dryer not working and believed it was the dryer plug. A service team member went out and inspected the plug and was able to locate that the issue was with the dryer itself. Since the issue was with the dryer we do charge a trip fee supported by the lease agreement. Any work order submitted that is found to be resident caused damage or determination outside of the scope supported by the lease agreement the resident would incur charges. It is our policy that we do not work on residents personal belongings and will address the notes from the resident and will proceed forward accordingly after internal review. We also do not request our technicians be tipped as this is part of a service we provide as being a resident at ******. We will do an internal review and address this matter accordingly as well. We have a dedicated centralized resident services team that can be reached at ************************************************************ A response should be received within 24 to 48 hours on average. Any concerns, questions or issues should be sent to ************************************************************ We do weekly drive throughs of the property to make sure residents are in compliant with the lease agreement. Anything found to be out of compliance, including trash infractions, a violation is sent to the resident. We will also send an email to the residents at ****** reminding them of trash etiquette. 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in, in Aug and from day one there has been issues dealing with Bridge Tower Properties. The property is in DIPLORABLE DISGUSTING DIRTY condition from day one with SO MANY OTHER HEALTH AND FIRE CODE ISSUES. THEY HAVE REFUSED TO FIX, REPAIR OR DO ANYTHING IF THEY DO THEY *****-**** EVERYTHING OR DO NOTHING AT ALL.

  Business Response

  Date: 06/10/2025

  I do see we have had work orders submitted and completed in the past. Currently the centralized maintenance team has been coordinating a repair with the resident. We are currently working with the resident's schedule. I do see the repair has been scheduled. If there are any pending items that need to be addressed, please put in a work order and we will address accordingly. There wouldn't be a scenario where a refund would be provided. As work orders are submitted, we have addressed them to the degree the lease agreement requires. Again, if there is anything pending that needs to be completed, please submit a work order ticket via your resident portal. 

  Customer Answer

  Date: 06/11/2025

  I am rejecting their response due to emails like this in the time we've lived here with no real response or being addressed or correctly fixed if at all. This particular email was sent in January. I have other emails starting as rarlyvas August after moving in. As well as 1000++ pictures, text, maintenance requests etc. 

  Bridge Tower Properties
  To Whom it May Concern:
  

  AS STATED IN MY EMAILS AUGUST 25, 2024, AND OCTOBER 6, 2024, AND INCLUDING MY MANY, MANY MAINTENANCE REQUESTS AS WELL AS TEXTS, FROM THE VERY FIRST DAY OF MOVE IN. YOU HAVE IGNORED OUR MANY REQUEST'S, COMPLAINTS, AND CONCERNS FILED BY US. THE FEW TIMES MAINTENANCE HAS COME OUT TO DO ANYTHING THOSE THINGS WERE NOT FIXED COMPLETELY BUT JUST ***** RIGGED. 
  THE MAJOR CONCERNS AND ISSUES SUCH AS THE FIRE HAZARD NON-WORKING/LOCKING DOOR THAT IS NOT UP TO ANY STANDARD CODE LEADING FROM THE GARAGE INTO THE LAUNDRY ROOM AND MAIN HOUSE HAS YET TO BE LOOKED AT BY A PROPER VENDOR NOR REPL**ED WITH A WORKING, LOCKING CORRECTLY, UP TO STANDARD FIRE CODE DOOR. THE **** IN BOTH BATHROOMS HAVE YET TO BE ADDRESSED NOR FIXED. YOU SENT A RESURF**ING COMPANY OUT BUT HE WAS ONLY OUT TO GIVE AN ESTIMATE FOR THE **TUAL TUB NOT THE TILES THAT ARE SEPARATING, THE ***** AND CAULKING THAT ARE SEPARATING, CR**KING, RUSTING, MOLDING AROUND THE WHOLE TUB AND NEEDING TO BE REPAIRED AS I POINTED OUT FROM DAY ONE OF MOVE IN AND NOW IT IS CONSIDERABLY WORSE. ALSO, THERE HAS NOT BEEN A TREE VENDOR SENT OUT, AS I WAS TOLD WOULD HAPPEN, SO THE ***** HAVE REMAINED THE SAME AS THEY WERE WHEN WE MOVED IN, OVERGROWN ONTO THE  ROOF OF THE HOUSE, PUSHING SHINGLES UP, GROWING INTO THE GUTTERS, DEAD LIMBS HANGING FROM THE *****, LAYING ON THE FENCE, HANGING OVER DRIVEWAY, AND AWNING. MOREOVER, THE GUTTERS, DEBRIS, DEAD LEAVES, TRASH, OUTSIDE/INSIDE OF HOUSE WERE NOT MAINTAINED NOR CLEANED; LIGHT BULBS INSIDE/OUTSIDE, BATTERIES TO GARAGE OPENER, SECURITY ALARM PRIOR TO MOVING IN WERE NOT DONE PROPERLY OR IN PL**E UPON OUR MOVE IN AS DEMANDED IN THE LEASE FOR US TO DO.
  ALONG WITH THESE ISSUES, ALL THE WINDOWS IN THE HOME HAVE CR**KS, MOLD/DIRT LIKE SUBSTANCE AROUND THE INSIDE AND OUTSIDE AND NOT SEALED CORRECTLY. THE FRONT/B**K DOORS, WEATHER DOOR AS WELL AS THE NON-WORKING DOOR BETWEEN THE LAUNDRY AND GARAGE DOORS WERE FILTHY, DISGUSTING, AND DIRTY PRIOR TO MOVE IN. THE SEAL AND WEATHER STRIPPING ARE MESSED UP OR NON-EXISTENT. YOU CHANGED LOCKS AND PUT LOCKS ON THAT DON'T MATCH UP TO THE OLD EXISTENT ONES AND LEAVING HOLES AND NOT PATCHING THOSE SAID HOLES AS WELL AS THE PAINT AROUND THE LOCKS AND HANDLES OF DOORS CHIPPING AND SEPARATING. ALSO, THE DOORS DO NOT LOCK CORRECTLY SO WE HAVE TO MESS WITH THEM TO LOCK THEM CORRECTLY WHICH IS A SAFETY ISSUE.  THE BEDROOM DOORS DO NOT CLOSE CORRECTLY NOR LOCK IN SOME ****S DUE TO THE FOUNDATION PROBLEMS. THE GARAGE DOOR IS NOT FUNCTIONING OR FUNCTIONAL AT ALL. THE MAINTENANCE IDEA OF FIXING SOME OF THE ISSUES WERE TO ***** **** SAID ISSUES AS WELL AS PAINT OVER THE ***** DIRT CORODED STUFF ON THE B**K DOOR, WHICH IS SHOWING THROUGH NOW. BESIDES THIS, THE FOUNDATION IS DILAPIDATED AND FALLING APART CONSIDERABLY IN EVERY AREA OF THE OUTSIDE/INSIDE OF THE HOME, INCLUDING THE GARAGE. YOU HAD A VENDOR COME OUT TO TAKE MEASUREMENTS OF SUCH AND WE HAVE YET TO HEAR OF ANYTHING FROM THAT. IN THE FIVE MONTHS LIVING HERE, THE CR**KS AND OPENINGS ON THE OUTSIDE AND INSIDE ALONG THE CEILING/****S, BASEBOARDS, DOORS, MOLDINGS, WHERE TWO ****S COME TOGETHER IN MANY AREAS OF THE HOUSE, PAINT DISCOLORATION EVERYWHERE, WATER DAMAGE SHOWING THROUGH SINCE DAY ONE AND APPEARING NOW IN MANY DIFFERENT AREAS OF THE HOUSE ON THE CEILINGS AND ****S. PLUS, THE ***** IS WARPED AND DAMAGED IN MANY AREAS THROUGHOUT THE HOUSE, FOR WHICH I DOCUMENTED AND HAVE MANY PICTURES FROM THE BEGINNING OF MOVE IN. AS TIME GOES ON, I CONTINUE TO DOCUMENT THE PROGRESS OF THESE ISSUES AS WELL AS THE DECAYING OF THIS HOME ALONG WITH THE MANY OTHER ISSUES THAT ARISE SINCE YOU HAVE NOT ADDRESSED NOR FIXED ANY OF THE PRIOR EXISTING ISSUES OF THIS HOUSE. THE CARPETS ARE THE WORSE GRADE PUT IN AND NOT PUT IN PROPERLY, FOR WHICH I DOCUMENTED UPON MOVE IN. EVERY SINGLE ISSUE AND DEPLORABLE WAY THIS HOME WAS, RIGHT FROM THE START AND AS THE TIME GOES ON HAS WORSENED CONSIDERABLY WITH MORE ISSUES, DISFUNCTION, AND HIDDEN DAMAGE COMING OUT. I JUST RECENTLY SENT IN ANOTHER MAINTENANCE REQUEST FOR THE HUGE WINDOW IN LIVING ROOM FOR THE SEAL AROUND WINDOW IS DAMAGED ALL AROUND THE INSIDE/OUTSIDE OF THE WINDOW. CR**KS BIG OPENINGS AROUND THE WINDOW AS WELL AS **** AND CEILING ALLOWING THE COLD WEATHER ELEMENTS TO COME IN AND MAKE THE LIVING ROOM VERY COLD. THE MAINTENANCE MAN YOU SENT CAME OUT DID NOTHING TO FIX THAT ISSUE NOR ANY OTHER ISSUES ALL HE DID WAS TAKE MORE PICTURES. I HAVE TAKEN TONS OF PICTURES, SENT IN A TON OF PICTURES AND I HAVE MANY MORE PICTURES ON TOP OF THOSE PICTURES. PLUS, MANY MAINTENANCE REQUESTS ASKING FOR YOU TO FIX ISSUES THAT WERE PREVALENT IN THIS HOUSE BEFORE WE MOVED IN. I REQUESTED FOR YOU TO AT LEAST PUT SOME PLASTIC AROUND THE HUGE WINDOW TO STOP THE DRAFT AND ELEMENTS FROM THE OUTSIDE COMING THROUGH THE CR**KS AND OPENINGS TO THE MAINTENANCE MAN. NOTHING WAS DONE NOR ADDRESSED. I HAD TO GO OUT AND BUY THE PLASTIC AND DO MY BEST TO PUT IT UP OVER THE WINDOW AS BEST I COULD TO STOP THE COLD AIR DRAFT. I HAVE SENT IN SEVERAL REQUESTS ABOUT THE CRITTERS/PEST GETTING INTO THE ATTIC AS WELL AS THE STENCH DUE TO SAID CRITTERS/PEST DYING SOMEWHERE WITHIN THE ATTIC/****S. YOUR SECOND- PARTY VENDOR WHO DEALS WITH THESE ISSUES HAVE SENT OUT THE SAME THIRD-PARTY PEST CONTROL VENDOR THAT CAN ONLY PUT OUT TRAPS BUT CAN'T GO FULLY INTO THE ATTIC DUE TO NO ***** UP THERE. AS WELL AS THE LADDER LEADING TO THE ATTIC IS COMING OUT OF THE **** FROM THE ***** NOT PROPERLY BEING SECURED TO THE ****. SO, I STILL HAVE THIS HORRIFIC SMELL GOING THROUGH THE WHOLE HOUSE DUE TO THE PROPER MEASUREMENTS NOT BEING MET NOR TAKEN. I'M HAVING TO PUT OUT THROUGHOUT THE HOUSE BOWLS OF VINEGAR TO SUBSIDE THE SMELL A LITTLE BIT AND HELP WITH THE B**TERIA FROM SAID DEAD ANIMAL/ANIMALS. ALSO, THERE ARE AT LEAST 4-5 OLD PEST CONTROL BATE TRAPS PILED UP ON THE SIDE OF THE HOUSE NEAR THE B**K DOOR FENCE FOR THEY WERE NEVER PICKED UP FROM PRIOR PEST CONTROL COMPANY FROM BEFORE US LIVING HERE AND I WAS TOLD I CAN'T GET RID OF THEM DUE TO BEING PROPERTY OF WHOEVER PUT THEM OUT. SINCE WE HAVE MOVED IN, WE HAVE REQUESTED FOR YOU TO CLEAN AND TEST THE INSIDE OF ** **** FOR MOLD DUE TO THE BL**K MOLD LIKE SUBSTANCE ALL OVER THE OUTSIDE OF THE **** FROM DAY ONE OF MOVE IN. I HAVE YET TO RECEIVE ANY NEW AIR FILTETS FOR AIR CONDITIONING SINCE OCTOBER WHEN YOU SENT US THE WRONG ONE TO US THROUGH THE MAIL AND I'M PAYING MONTHLY TO YOU TO PROVIDE FOR SAID FILTERS. I HAVE HAD TO GO OUT AND BUY MY OWN AIR CONDITIONING FILTERS BECAUSE YOU HAVE NOT SENT THEM TO ME EVEN THOUGH YOU HAVE RECEIVED PAYMENT FOR THEM. ON DECEMBER 31 2024, YOU SENT A TEXT STATING YOU WERE NOT GOING TO TAKE FURTHER **TION ON THE ** **** DUE TO NO ORGANIC SUBSTANCE BEING FOUND ON OR IN THE ****, EVEN THOUGH YOU HAVE HAD NO ONE COME OUT AND DO A PROPER TEST OF ANY KIND TO SEE IF THERE WAS ANY GROWTH ORGANIC OR NOT. NO SAMPLES TAKEN NOR TEST DONE WHATSOEVER! YOU DID INFORM ME THAT I COULD PAY FOR THIS TEST TO BE DONE ON MY OWN EVEN THOUGH THIS WAS AN ISSUE FROM THE DAY WE MOVED IN AND PRIOR TO THAT. ALSO, THE DOOR LEADING FROM THE GARAGE INTO THE LAUNDRY ROOM AND MAIN HOUSE YOU HAVE REFUSED TO **KNOWLEDGE THROUGH ALL MY MAINTENANCE REQUESTS WITH ALL THE ISSUES I'VE HAD WITH IT INCLUDING THIS LAST TIME WITH IT GETTING COMPLETELY STUCK SO NO **CESS FROM THE HOME TO THE GARAGE AND YOU ONLY SENT OUT AN OUTSIDE GARAGE VENDOR TO ADDRESS THE OUTSIDE KEYPAD PANEL, NO ONE TO FIX/ REPL**E THE DOOR THAT **TUALLY IS NEEDING REPL**ED COMPLETELY, DUE TO NOT BEING FUNCTIONAL AT ALL. IT IS NOT A PROPER UP TO CODE FIRE SAFETY DOOR. THE OUTSIDE ELECTRICAL TO THE OUTSIDE SPOTLIGHTS ARE NOT DONE UP TO CODE FOR THEY ARE IN****D IN PVC PIPE NOT UP TO CODE AND A FIRE HAZARD AS WELL AND NOT GROUNDED CORRECTLY. MOST OF THE OUTSIDE OUTLETS DO NOT HAVE COVERINGS AND ARE OPEN TO THE ELEMENTS AND ALSO A FIRE HAZARD. 
  YOU AS A PROPERTY MANAGEMENT COMPANY HAVE NOT KEPT UP WITH THIS PROPERTY BY ENSURING THE ***** MEASUREMENTS ARE UP TO CODE AND ARE PROPERLY TAKEN CARE OF. THIS HOME WAS RENTED TO ** IN DEPLORABLE, UNSAFE CONDITIONS AND HIDDEN FROM ** DUE TO US RENTING FROM A FAR. I HAD A REALTOR THAT MY STEPMOM REFERRED US TO ENSURE THE ***** OF HOME AND LOCATION, QUALITY AND DEALINGS WERE UP AND UP.  OUR REALTOR DID NOT SAFEGAURD OUR TRANS**TION FROM AFAR. SHE DID NOT LOOK AT YOUR LEASE AS SHE SAID SHE WOULD NOR ADVISE US OF THIS HOMES TRUE NATURE; SHE DID NOT ADVISE US ON THE LEASE NOR THAT YOU REQUIRED OUR HEFTY DOWN-PAYMENT BEFORE ALLOWING US TO SEE THE LEASE THEN STATING WE WOULD LOSE THE DEPOSIT IF WE CHOSE TO NOT SIGN SAID OVER THE TOP DEMANDING REQUIREMENTS LEASE AFTER YOU ALREADY  HAD OUR DEPOSITS. WE WERE NOT TOLD BY OUR REALTOR THAT, THAT WAS THE **** AHEAD OF TIME. I DID QUESTION THE F**T THAT WE COULDN'T SEE THE LEASE BEFORE PUTTING SUCH A HEFTY DEPOSIT DOWN AND I WAS IGNORED. OUR REALTOR DID NOT DO A PROPER WALK THROUGH WITH US; NO ONE DID. THIS WHOLE THING WAS DONE DIRTY HANDED AND HAS BEEN LIKE DEALING WITH A SLUMLORD. WE WERE DECEIVED ON SO MANY LEVELS BY OUR REALTOR AND YOU. WHEN I SENT AN EMAIL TO OUR REALTOR AT THE SAME TIME, I SENT THE FIRST ONE TO YOU, SHE THEN TURNED THE WHOLE THING AROUND ON ME DUE TO OUR TIME RESTRAINT DUE TO OUR OUT OF STATE MOVE.
  ALSO "AS IS" DOES NOT MEAN DEPLORABLE, UNSAFE CONDITIONS, FIRE HAZARDS, POSSIBLE HEALTH ISSUES SUCH AS MOLD AND FIRE SAFETY ISSUES, AND THE HOUSE DETERIORATING ALL AROUND US. "AS IS" MEANS NO REFRIGERATOR, WASHER DRYER, UPGRADES TO KITCHEN/BATHROOM NORMAL WEAR AND TEAR STUFF. NOT THIS ***** HAZARD, NOT-UP TO CODE, POSSIBLE HEALTH ISSUE DILAPIDATED DEPLORABLE HOUSE. MY MOM IS ELDERLY AND TO BE LIVING IN THESE CONDITIONS IS NOT **CEPTABLE. IT IS NOT **CEPTABLE FOR ANYONE TO HAVE TO LIVE IN THESE CONDITIONS! I AM EMAILING YOU THIS AND RESPECTFULLY REQUESTING FOR ALL THESE NON-CODE HAZARDOUS UNSAFE DEPLORABLE CONDITIONS TO BE ADDRESSED AND FIXED IN A TIMELY MANNER BY 2/3/25. THIS WILL BE 6 MONTHS OF US LIVING HERE AND 6 MONTHS OF US REQUESTING FOR THESE ISSUES TO BE REPAIRED/FIXED THROUGH THE MAINTENANCE PORTAL, TEXTING, AND EMAIL. IF I HAVE NO POSITIVE **TIONS TAKEN TOWARDS THESE ISSUES BY 2/3/2025, I WILL  BE FORCED TO TAKE MY COMPLAINTS AND CONCERNS ELSEWHERE.
  THANK YOU, YOUR ******* IN 220 DODGE TRAIL KELLER TX 76248-4940 
  ****** Sander 
  ***** *********

  Business Response

  Date: 06/11/2025

  As it stands today all work orders that have been submitted have been taken care of to the degree the lease agreement requires or are still being actively worked. The resident will need to submit work orders for the items they are not happy with. The attachments submitted are for previous concerns that I show have been completed. If this is not the case we would need a work order for each concern that the resident has. This will give a documented account of what the issue is and a timestamp of when the concern was submitted. Bridge Tower has operated within the guidelines of the lease agreement. When a work order has been submitted they are worked and addressed accordingly. The resident can also reach out to *********************************************************** if they have any additional concerns outside of work orders needing to be completed. With the documentation we have to date in our system as the resident has reached out and placed a work order we have responded and worked through the concern. 

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please consider this a formal complaint regarding the premises of ***************************. Prior to move in, I addressed (by fault of my own, I should have put it in writing) a few issues:1. The cleanliness of the home was underwhelming. The cabinets and stovetop were left dirty.2. Security: The backyard fence is missing posts and I have children. The garage door doesnt close properly.3. Pests: I noticed Yellowjacket nests on the back patio.I discussed the pest control issues via phone after my initial tour. When I took possession 8/5, nothing had been done to rectify any of these issues. On 8/6 I walked outside to assess the pest control issues and was viciously swarmed and attacked by the yellowjackets at the home. The health and safety of my family is top priority. This could have been my children.I am requesting immediate rectifications on these issues. Not only did the home not get cleaned, but the safety issues are creating serious dangers. On December 28th, 2024 there was a severe leak from the roof in the garage, we contacted the ********** to notify that there has been mold growing from this and it is now 1/18/25 and it has not been removed nor treated. We reported this right away and the pm company cancelled my request. Since we moved in, we have had a number of plumbing and leak issues. All of these have been cancelled. The foundation is cracking and still have mold... Nothing has been fixed. Our health is at risk and our house is leaking... Yet, we have to pay rent on time, while we get delayed or cancelled. I need this fixed now. I anticipate an urgent response to these issues.***** ******

  Business Response

  Date: 06/02/2025

  I show that the situation regarding the reported water leak has been resolved. There have been work orders sent in regarding different concerns that have been concluded as well. If there is anything still pending, please do not hesitate to reach out to us at *********************************************************** so we can look into the matter further. For any pest related issues, you have access to pest share. This is a dedicated vendor for pest related concerns. You will go to ************* and click request pest control. You should be able to find your address and submit a service request for your pest related issues. Please let us know at *********************************************************** if you have any issues. 

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a "New" Bridge Tower Property Home on 1 August 2023. I walked and annotated all deficiencies in the home, took photos and submitted them to Bridge Tower per their request. All that was asked of me in the lease has been done, but they fail to keep up their part as the leasing agent.The lease was renewed on 1 August 2024, which had an enormous increase of $124.00 per month;rent-$100, additional key entry fee of $12.00 (Now totaling $30.00), & an added addition of $12.00 per month for filters.The home has never had air filters ever installed prior to leasing the home in 2023, but I am now being accessed a monthly fee of $12.00 for filters that are only changed out every 90 days; $144.00 annually charged to the lease which equates to $36 per filter. We were instructed to call the office to have them sent to our address; upon doing so I was sent (2) filters in October and they do not fit.Why is Bridge Tower charging a monthly fee for quarterly maintenance of filters?Why is Bridge Tower sending filters that do not fit?Why doesn't maintenance maintain that portion of the home?The monthly service fee for front door key lock should be optional; but isn't. Basically paying for Bridge Tower's access to the home when it's necessary to enter the property. This fee should be optional, not mandatory; August 2023 lease- billed $216.00, and August 2024 lease- billed $180.00 for past 6 months. Leasing an establishment should not come with an additional charge to secure the property, it should be all inclusive in the amount paid to lease the home.This lease seemingly has become a cash cow not to mention the additional deposit monies that had to be paid after the increase in fees. I'm requesting that this amount be refunded to me and lease be amended to reflect filter charges and keyless entry fees.

  Customer Answer

  Date: 02/17/2025

  The business did not respond to me, nor resolved this issue.  My concerns have been ignored and deemed unimportant to the business. 

  Business Response

  Date: 06/02/2025

  The filter benefit program was ended in February based off the feedback provided by the resident. No more charges for this program have been incurred since March 2025. Although the charge is dictated by the lease to charge we did end this as of 02/2025. The smart home fee was increased for all of our homes at time of renewal. A renewal letter was sent back in 06/2024 with the fee increase and the additional fee for the filter program. See attached email sent to resident. At that time, residents can decide if renewing with the new fees is something they would like to move forward with. For new resident's, smart home fee is $35. Resident currently is locked in at $30. Everything being charged is outlined in the lease agreement and was sent within the timeframe to let resident know of the additional charges and increases that would apply if they decided to renew with us. There wouldn't be a credit to apply based off of this information. All charges are correct or ended based off of resident feedback. 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a house at *************** in November 2023. We did not renew the lease and moved out November 30, 2024. We were given the following move out instructions from the property management:- Have the house professionally cleaned and leave the receipt in the kitchen along with the keys.We paid $400 to have the house cleaned and we left the receipt on the kitchen counter as instructed. We received our disposition letter and deposit refund 30 days after we moved out. The following charges were deducted from the deposit:- Move out cleaning $265 - Kitchen Drawer repair $35 - Trash Out $80 - Front porch pressure washing $75.I accept the charge for the kitchen drawer repair. The rest of the charges I am disputing. We moved out on a non-trash pickup day and were given no instructions to put the trash out. We were not told that we needed to clean the front porch. We have contacted the Bridge Properties management and have been told they are looking into it. We were good tenants and followed all the rules. I will not be recommending this property to anyone, and we demand a refund for these charges.

  Business Response

  Date: 06/02/2025

  Upon our inspection of the home there was additional cleaning that needed to take place. Specifically, appliances, baseboards, doors, door frames and cabinets. The cost for this was passed back to the resident per the lease agreement. If there are any photos that can be sent, we can reevaluate the cleaning fee accordingly. The inspection we show does dictate those items needed to be completed. The $80 charge for the trash out was due to additional boxes that needed to be discarded along with an additional bag of trash not placed in the trash can. Please see the attached photo. The $75 pressure washing was due to cobwebs that accumulated during the residents stay. This would fall outside of normal wear and tear, so we did billback accordingly per the lease agreement. See attached photo. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I renewed our least in July for 2 more years. At that point we noticed a extra $45.00 smart home fee in which we told them that we had this system installed by ADT and we a $37 dollar monthly fee for this and she went to say that it was for windows sensors. That's not true because there's over 10 windows in this house and there isn't 1 window that has a sensor on it. Finally we are being charged a $12.00 monthly fee for a so call filter fee in which we change our own filter every single week. We fill that these extra charges are bogus, uncalled for and ridiculous. We were told ok and thought we weren't going to be charged these swindling fees. To be charged for service that we pay and been paying for on our own his a flat out hustling tatice and this need to be exposed.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On in around January ***** I received a notification from bridge tower management saying that I was in violation of a parking regulation. I recognize there was an ** that was parked next to the unit where we live, and I emailed Ridge Tower to let them know that I did not own the *** Ridge Tower, then proceeded to give me a second email saying that it needed to be removed, I called the police to have the ** removed, and the police told the owners of the ** that they could stay until Friday the 20th. I sent a message through email to bridge tower management, letting them know that in ******** police officer had come and told the owners of the ** that they could stay, and I heard nothing back from them. Keep in mind, I do not own this vehicle, and I have no control of someone moving in. On Friday, the 20th, Ridge Tower management applied a $300 fine and tacked it on to my lease payment. When I requested that would be removed because I do not own the vehicle, they told me to pound sand, and they would not remove it. Bridge tower is the most unprofessional management group I have ever worked with. They do not answer their phone calls, their emails, and they do whatever they want in charging people, fees, and you have no way of disputing, is they just take it on your rent. What kind of a company would charge someone living in an apartment complex because they happen to be closest to a random vehicle being parked near it?

  Business Response

  Date: 02/03/2023

  The Community Guidelines(HOA RR) explains that ** and Camping Trailers are not allowed to park on the property. If so, a fine will be enforced. The Community Guidelines also explains that residents are responsible for their guest. Communication was made to the resident and the resident was given a reasonable amount of time to have their guest remove the ** from the property, which it was not. Therefore, a fine of $200 was issued.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a hoax. I've never met a live person and everything was sent via text or email. I was trying to rent a property in Charlotte NC under their management team. I should've suspected something when all deposits were made via bank deposits and I had submit photos of deposits. Also during the process they were very pushy and demanding of the application being done. My job hours changed making it difficult to get the keys. So I sent a family member to the address and no one ever showed per family member. Then I was told they couldn't hold the property any longer even though the deposit and rent was paid. They stated that my money would not be refunded like people have $4000 to willingly give away. I've messaged them and no response from any parties. Being they are located out of Texas a civil suit has to be filed in Texas in order to request a full refund which is unfair to people who are genuinely looking for a place to live. Scamming people out of their hard earned money isn't fair or right.

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2022/12/19) */
  We would need a more information in order to give a detailed response. We would need the applicants name.