ComplaintsforAudi North Houston
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Complaint Details
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Initial Complaint
05/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My AC is not working after they repaired a minor dent on two of my doors. I dropped my car off here and immediately I noticed my AC is not working. It was working perfect before I dropped it off which I have proof of due to an inspection report from the Sewell service ***** They said I owe $300 for a diagnostic fee. They damaged my AC yet I owe them money to figure out what they did wrong? When I told them Im not paying for something they broke on my vehicle I was told by the body shop Manager that I am banned from all Sewell dealerships. This is pretty odd to me since I actually have a warranty on my car with them and I just spent $1020 on my breaks with them which have a 6 month guaranteed warranty (my breaks are squeaking and I was going to get them fixed right after this minor door repair. Also, I paid for an alignment in advance for $450 which they havent refunded me and were supposed to do prior to me figuring out my AC doesnt work/banning me.Along with all of this, the collision center told me my $669 payment to them isnt seen on their end. I called my bank on speaker phone in the store (since they forced me to ) and verified that yes the payment is approved and ********* cannot cancel it. It was honestly bizarre and *** never had a business tell me that a payment of mine that went through wasnt seen on their end. They wanted me to pay again yet the charge is still on my account.Business response
05/15/2024
To whom it may concern,
On April 29, 2024, ******************** dropped off her vehicle at the Sewell **************** of North Houston for the repair of two doors.
On May 8, 2024, the door repairs on her vehicle were completed and the vehicle was ready for pickup. She arrived at the store and provided a credit card for payment. Unfortunately, our credit card payment terminal showed that the payment had not processed. Our **************** Office Manager, ***********************, informed the customer of this.Our associate asked to process the credit card again and the customer refused. The customer then used profanity and abusive language with several associates in our lobby. Our team provided the customer with her vehicle, and she left the store.
On May 9, 2024, the customer called our **************** and reported that the air conditioning on her vehicle was only blowing cold air and would not adjust to a warmer temperature. We described to the customer that the repairs on her vehicle were completed on the doors and that our team did not work on any other areas of her vehicle, but we would be pleased to complete a courtesy check of the vehicle. The customer used profanity and abusive language during her call with our associate.
Due to the customers language and behavior directed at our associates on her previous visits and calls, we called the customer on May *******, to inform her that we would no longer conduct business with her.
In her complaint, the customer mentions pre-paying for a vehicle alignment. We do not have record of performing a vehicle alignment or accepting payment for an alignment for the customers vehicle in 2024.
If the customer has further questions, she may contact our Service Director, *******************************, at **************.
Initial Complaint
04/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased a car last month, we drove one model that wasnt the right color and they had a white one that we wanted in the sales person said it had all the same features There was dishonesty and misrepresentation on several key aspects of the purchase that we found out later that were not correct, we are seeking a refund or a swap for the car with the features that that we were promisedBusiness response
04/12/2024
To Whom It May ****************** March 18th, 2024, ***************** visited Audi North Houston to purchase a vehicle with the help of Sales Associate, *******************. ***************** completed her purchase of a 2024 Audi Q3 that same day.
Upon delivery, ***************** expressed her concerns regarding the lack of wireless Apple CarPlay on her 2024 Audi Q3, however, this information did not make it to her Sales Associate, ****, until about 2 weeks following the delivery.
Once our **************** was aware of this issue, we offered to install an adapter in ********************* 2024 Audi Q3 that would allow the vehicle to be compatible with the desired feature, Apple CarPlay. The customer was satisfied with this solution and brought their vehicle in last week to have the adapter installed. ********************* vehicle now has full access to the features of her preference.
If there are any additional questions, Mr. ******* can contact *************** by phone at ************** or by email at *****************************
Audi North HoustonInitial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2017 A4 which now has 115,000 miles. I get regular service and maintenance for the vehicle from the dealership and oil changes (Castrol synthetic) every 5,000 miles. I have not made any modifications to the engine -all still OEM parts. I recently had the engine light come on and the diagnosis was "UPON INSPECTION FOUND THE COMPRESSION OF CYLINDER 1 READING 90 PSI. 70 PSI LOWER THAN THE OTHER CYLINDERS. RECOMMENDED REPLACE THE ENGINE." The quote for this was $31,456.31. I shouldn't have to replace the entire engine, which was serviced regularly, after only 115,000 miles. I believe I received a poorly manufactured/bad engine.Initial Complaint
11/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Nov. 5th 2021 a total amount of 5317.68 was paid for a 95k mile maintenance in which items were found that needed to be repaired. I have a receipt of all items that were done.My dispute is my car was handed over to them without a check engine light on and without the coolant sensor indicating to turn off engine because coolant engine low..None of these items were issues or indicators when handed to them.At the time the vehicle was picked up both lights were on especially the engine light in which i found very troubling.When asked the service team why is the check engine light on he replied the oil leak from the valve cover needs to be replaced. I mentioned to him there were no check engine lights on when the car was brought in and something must have damaged while the car was being worked on for check engine light to be on.. with a non chalant attitude brushing me off as if he didnt have any concern with the issue at hand that was not an issue before. He simply stated get the oil leak resolved untill then your check engine light will remain.Also, a new sticker was not put on my windshield indicating my next oil change service.I was told i would receive a complimentary carwash in which i didnt.My car now drives with a noise it didnt have prior to me taken the car in for service.The business didnt try to resolve the problem.. i was told i had to fix the oil leak for the check engine light to be fixed. I was told nothing else could be done unless the service recommended was taken care of.I am very upset that my car was given to audi dealership service team with no check engine light on and no noise when i drove it. now after picking up my vehicle i have a check engine light indicating multi misfire and check engine light on and coolant level low when that as well was apart of my service i was supposed to receive. I am highly dissatisfied with the service and the treatment i received at this location. I didnt receive the service i belived i payed foInitial Complaint
10/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a brand new 2021 ******* from *********** in May 2021. I traded in my 2018- and after much haggling and the sales manager attempting to lowball us, we were able to come to an agreement (I have no qualms about that). However, when it came time for me to sign documents- I explained to Geo, the salesman we were working with- that I only wanted windshield coverage. He told me that was fine but attempted to sell me more. When I got back to the finance office- I was charged an extra $4,000+ for a FULL warranty that I did not ask for or want. I didn't even know what I was paying for it. It was not disclosed. I've been trying to resolve this issue this issue with them since then. The most I've received is a "sorry". Well this is an expensive "sorry" and it doesn't fix this huge mistake they made. I was told a manager would contact me over two weeks ago- I haven't heard from anyone in an attempt to resolve this.Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car for glass repair to this dealership (Audi North Houston) on Aug 20, 2021. Upon arrival I received a verbal quote from service advisor ($1650) and she also recommended to check with their collision center. I went to collision center where they gave me a written quote of $1750. So I went back to the service department where another associate confirmed that the price of repairs will be $1600. I agreed, left my car with them,, but when I came home they called me and told me that it will be a thousand dollars more. The associate was not able to clearly explain why, but said something about parts being more expensive. I foolishly agreed. When I got my car back, the final invoice had the same price for the parts, and a lump sum for the labor which was ridiculously high. For the last 40 days I am trying to get from them explanation why they charged me that much for the labor or at least get a break down of labor charges - no response.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.