Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 16, 2024....I bought 2 lots of Video Games (Lot # ****** & *****) from Heritage Auction House, there were 26 video games total. I sent 13 of these games to a **************************** (*******************, ********, **) to get authenticated & Graded. 11 of the games were sent back to me ungraded because 2 were counterfeit, 1 was questionable and the others were Resealed. I paid $600.00 to get these graded. I sent an Email to Heritage ********** and a person there (***** ******) said they would only refund me $75.00 for 3 of the games. I wanted to return all 26 games. I mentioned, what about the other 13 games that I did not send to CGC......how many of those are messed up? I wanted to return ALL of these because I am sure the others that were not sent to be graded are messed up too.

  Business Response

  Date: 07/21/2025

  Thank you again for bringing your concerns to our attention regarding the video game lots (Lot #****** and Lot #*****) purchased on October 16, 2024. I appreciate your patience as we worked through this matter together. Im pleased that we were able to reach an agreement and that you are satisfied with the resolution. We value your business and take concerns like these seriously, as they help us improve our services and maintain the trust of our clients. If theres ever anything further we can assist you with, please dont hesitate to reach out. We hope to have the opportunity to work with you again in the future.
  

  Customer Answer

  Date: 07/21/2025

  I am rejecting this response because:    All those words from the Auction house sound really nice.....but........actions speak louder than words. 

   I returned the Video Games back to the Auction House  (Heritage Auctions)  on July 18th.  They said they would send me a check for the items I returned.   As of this day, July 21, 2025 I am still waiting on my refund.

   

   

  Business Response

  Date: 07/21/2025

  Thank you for your reply.
  When we received your return, we noticed that one of the lots from your original purchase was missing. At that point, we contacted you for clarification, as our agreement was based on the understanding that all items would be returned. You informed us on Friday that you had sold that lot, which had not been previously disclosed when you indicated you would return everything. Despite this, we have chosen to honor the full refund as a gesture of good faith and in the interest of resolving the matter amicably. Your refund is now being processed and will be mailed to you today. We appreciate your patience as we bring this to a close.

  Customer Answer

  Date: 07/22/2025

  I am rejecting this response because:   OK.......once I have the refund I will then close out the complaint against your company

   

   

  Customer Answer

  Date: 07/24/2025

  I received a check from Heritage Auction on July 23, 2025

  I am happy with the results

   

   

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased from ** on many occasions over the year (from my old business, and from my new(er) personal account). Earlier this year I purchased a piece of art for $432 (including buyer premiums). When I got the item, I was surprised to find that it was done on tracing paper, when the auction itself just said "paper" and made no mention of it being a non standard paper material. Because the paper is so incredibly thin, the piece arrived very wrinkled with several creases in the corners from I assume just being placed in the bags. I contacted their support, and they spoke to the comic art team on my behalf (and wouldn't even give me a number or email to reach out myself). I asked for the opportunity to get 50% back of the final price as credit for a future purchase given the description for the item wasn't accurate and I would have never bid had I known this was thin tracing paper, as I didn't want the original consignor to have to deal with a return. They offered a $100 credit for future purchases, which only covers the price of the premiums + shipping, which was less than half what I was hoping to get as a resolution. Normally I LOVE HA (and have several thousand in bids in their latest featured auction), but this definitely left a sour taste.

  Business Response

  Date: 07/02/2025

  We appreciate the feedback and the opportunity to address this matter. Our team has since been in contact with the customer, and the issue has been resolved to their satisfaction. We value their continued relationship and thank them for bringing this to our attention.

  Customer Answer

  Date: 07/02/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company sold me a piece of art at auction that was supposed to be accompanied by a certificate of authenticity. When the art arrived it did not have the original certificate with it which means someone at Heritage Auctions misplaced or lost the certificate.I was then told by Heritage that they would create their own certificate for me and I explained to them that that would significantly lower the value of the artwork and based on what my appraiser decides, they may be liable for damages.I've given them over 1 month to provide this certificate and they have yet to do so, they are holding it as ****** until I promise to not seek damages if their in-house certificate significantly affects the value of my purchase.

  Business Response

  Date: 05/15/2025

  Thank you for bringing this matter to our attention.

  The item in question was originally listed as including a Certificate of Authenticity (COA). Upon review, we determined that this was incorrect, as neither a COA from the artist nor one from Heritage Auctions was ever included with this lot.
  
  To resolve the matter, we offered the client two options:
  1) Return the item for a full refund, with all shipping costs covered.
  2) Receive a Certificate of Authenticity issued by Heritage Auctions.
  

  The client chose to receive the **** It was overnighted on May 14, 2025, and during a follow-up phone call, we reviewed the contents of the certificate. The client confirmed that he was very pleased with the resolution.
  

  We consider this matter resolved but remain available should any further concerns arise.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/2024 I participated in an animation art auction offered by Heritage Auctions. I have been doing business with Heritage since 2014, and until now, I have never had an issue. In the last 2 years, I have spent over $30,000 with them. I won 5 items in the 12/16/2024 auction. I promptly paid my invoice and waited for shipment. 3 boxes were shipped. When the items arrived, I did not open them immediately because the room they were going in was being painted. Upon opening them on Feb 16th. I found 2 framed pieces in 1 box, 1 framed piece in the 2nd box, and an unframed piece in box number 3. One item was missing, and after emptying out the peanuts in the box and taking the box apart, I immediately contacted Heritage. I first communicated with a client service person who was unable to help. I kept going up the chain of command, eventually contacting the company's CEO assistant, who told me she would take this to Mr. **** I was given the impression that this would be resolved. I then received an email from ***** ******** | Senior Vice President, Heritage Auctions, telling me they looked at a video showing both items were packed in box 3. I asked for and was sent a copy of the video and it is impossible to tell what was backed. How was I supposed to know there were supposed to be 2 items in the box? Did HA not inform me for some reason, or is it a case that HA made a mistake and HA is unwilling to take responsibility for that mistake. In the past Heritage has always indicated there were 2 items in the box. Based on THEIR description of the packing, I do not believe my item ever made it into the box. Heritage is telling me "tough luck not our responsibility." ***, I am not looking for a refund. I want a credit on the account that can be used in a future auction. I would really like to maintain my relationship with Heritage, and I really don't understand why they are being Intransigent about this matter

  Business Response

  Date: 03/04/2025

  We appreciate the opportunity to respond to this complaint regarding a purchase in our December 16, 2024, auction.

  The customer purchased five items and received three separate shipments, all delivered on January 24, 2025, at the same time. Upon receiving notification of a missing item on February 16, 2025, we promptly reviewed internal shipping records and video footage of the packing process. Our shipping team carefully reviewed the footage and confirmed that all items,including the one in question, were properly packed and shipped in the same box. This video evidence was shared with the customer for review.
  
  I also want to clarify that four green labels were placed on the boards on all four sides,clearly stating Items Enclosed to indicate that multiple pieces were included. These labels are large and designed to be easily noticeable. We encourage all clients to carefully inspect their packages upon arrival, and per our Terms & Conditions, any concerns should be reported within the stated timeframe.
  
  While we understand the disappointment, our records conclusively show that the item was packed and shipped as intended. Unfortunately, we cannot take responsibility for packages once they have been delivered and opened more than a month after receipt. Given that there were no reported issues with the integrity of the package at the time of delivery, and the shipping records confirm the item was included, we stand by our position that all items were delivered as invoiced.
  
  Based on the findings from our internal review, we are unable to offer the requested credit. We appreciate the customers past business and regret that we are unable to reach a resolution that aligns with their expectations.

  Customer Answer

  Date: 03/05/2025

  I am rejecting this response because: Heritage sent me a copy of the video. It is clear that "something" is being packaged but the video is so unclear and muddied that it is impossible to tell what is being shipped. I ran it through a video enhancer program and it is still impossible to tell what is being packaged. Furthermore there is no evidence of tape either green or otherwise being on the package. In the past Heritage has always clearly stated when there was more than one item in a box. I've been collecting for over 30 years and the box was thoroughly inspected, I'm not new at this.

  What I would real like to know is who and why was a cost benefit analysis made that a $2600 credit was worth more than the $33,000 plus I've spent with them in the last few years and the money I would likely spend with them in the future?  It seems like an odd decision that is not beneficial to either party.  Based on past purchases I am worth approximately $15,000-$20,000 a year to Heritage. Granted, not a huge sum, but I would think that keeping a loyal customer happy would outweigh $2600.  

  I 100% believe that Heritage made a mistake. I 100% don't understand why they are so intransigent  about it.

  ****

   

  Business Response

  Date: 03/11/2025

  As one might imagine,Heritage ships hundreds of high-value packages every day. We have multiple checks and safeguards to ensure that what is packed and shipped is done so correctly.  The video is indeed clear, showing the items being packed and this particular item being carefully packed in cardboard with brightly colored cautionary tape on each corner that indicates there was value inside. The client had an invoice to compare with each item that accompanied the shipment and is not claiming that the outer box was damaged. We can only speculate that whoever unpacked the boxes did not compare the invoice with the items and threw away the packaging before verifying the contents.  We share the client's chagrin at the loss of this item, and we certainly value every client, but the mistake was not ours, and the video proves that. 
  
  If the client wants to split the loss by receiving a 50% credit of $1300 toward future purchases to settle this matter, we will make that arrangement.
  
  

  Customer Answer

  Date: 03/12/2025

  I have reviewed the business response and accept this resolution. Will I see this in my account?

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2008 ********* FEELINGS POKEMON JAPANESE PROMO SPRING BATTLE ROAD-HOLO PSA 8 | PSA Cert: ******** 2023 NEST BALL POKEMON 2024 LATIN AMERICA INTERNATIONAL CHAMPIONSHIPS CHAMPION PSA 8 | PSA Cert: ******** These 2 collectibles were purchased through Heritage Auctions on December 6th, 2024 in which I won these collectibles off their Auction platform ******. After successful payment, Heritage Auctions shipped these items via ***** with tracking #: ************ with signature confirmation which was assumed delivered on December 23rd at 1:34 PM EST to my Professional Sport Authenticator Vault (A vault is a storage solution where collectors can safely/securely store their collectibles). However *** notified me that these collectibles in fact were not received by their shipping dock and was not signed for by a *** employee; Therefore being misdelivered by *****. PSA can be contacted through ******************** as they're aware of this situation and eager to assist in any forms of investigation or insurance claim towards this stolen package. Although I did sign a drop ship no liability form, I did not have incorrect userinput nor did the collectible ship correctly to my PSA (alt) address. I would like to be reimbursed or recovery of my collectibles as I believe Heritage has not done any form of investigation in this matter with contacting PSA or *****. These collectibles have never touched my hand and I would like to either be reimbursed or to get these collectibles recovered. I have also made a police report with these missing collectibles with POL **** *********

  Business Response

  Date: 02/26/2025

  We appreciate the opportunity to respond to this complaint regarding the shipment of collectibles.

  Heritage Auctions fulfilled its obligations by shipping the purchased items via ***** to the address provided by the customer. The shipment was sent with signature confirmation, and per *************, it was delivered and signed for on December 23rd, 2024, at 1:34 PM EST. The customer had previously signed a Drop-Ship No Liability Form, which explicitly states upon notice from the common carrier that the package has been delivered to the designated address,Heritage is released from any claim of loss arising from the transit. It is important to note that the package was shipped and arrived in December, yet the customer did not report any issue until January 22nd, over a month later.
  

  While we understand the frustration regarding the handling of the package upon arrival, Heritage Auctions is not responsible for the internal processes of third-party vault services. If there is a discrepancy regarding the individual who signed for the package at the receiving location, that is a matter to be addressed directly with the vault service.
  

  PSA has informed the customer that:
  

  1. Their case with ***** is part of a larger, active investigation currently underway.
  2. Their Asset Protection team is fully engaged in the matter and is dedicating significant time and resources to resolving it.
  3. They are actively collaborating with ***** Loss Prevention to rectify this loss and claim issue.
  4. They understand that ***** initially denied their claim but they received ****** commitment to keeping the case open.
  5.  If ***** is unable to recover the items, *** will press them to pay out their customers.
  6.  They now have a standing meeting with ***** Loss Prevention, where this specific case and claim remain a focus.
  7.  Investigations of this nature can take 2-3 months to resolve, as it involves a detailed review process by ***** and continuous coordination between all involved parties.
  

  Heritage Auctions has already taken the following steps in this matter:
  

  1. Shipped the package to the address provided by the customer with signature confirmation.
  2. Provided the customer with all relevant tracking and delivery details.
  3. Confirmed that *** has CCTV footage supporting their claim that ***** never delivered the package to their facility.
  4. Verified that *** is actively working with ***** Loss Prevention and has committed to pushing for resolution.
  5. Ensured that the customer has direct communication with *** regarding the ongoing investigation.

  Given that the package was shipped as instructed and marked as delivered by *****,Heritage Auctions will not be issuing a refund or replacement. We encourage the customer to continue working with *** and ***** as their investigation progresses.
  

  If further information is needed, we remain available to assist within the scope of our involvement in this transaction.

  
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On advice of legal counsel, I am writing to first file a formal complaint against Heritage Auctions (**) regarding their handling of photography fees and fraudulent misrepresentation of auction values in connection with an auction in which I *************** June 2024, I submitted an 11-item lot of firearms for auction with **. At no point during my telephone conversations with ***** ******, in the auction contract, or via email was I notified that the items would be listed as separate lots, each incurring a photography fee of $125. This was a willful misrepresentation intended to incur additional fees, especially since four items sold for less than $400. Consequently, I was charged a total of $1,375 in photography fees. Furthermore, through phone conversations and emails, ** representative ****** fraudulently overstated the value of the auction items, all but two of which sold for less than the estimated low end of the range. This fraudulent misrepresentation cost me at least $2000.These unexpected and, in my view, egregious charges, combined with a willful misrepresentation of item values, have resulted in a financial loss for me that I believe could have been avoided with proper disclosure and transparent fee practices. Had these practices been made clear and not been concealed, the ** representative ****** might not have gotten the items to auction; his misrepresentation was entirely to enrich himself and his firm.I am seeking a refund of $1,250, which I consider to be the appropriate amount to rectify the discrepancy between the expected and actual photography charges. Additionally, I am seeking a refund of $2000, the difference between the realized prices and the low value of the items' stated range.Multiple emails requesting a response up to and including the company president have gone unanswered.I respectfully request that the Better Business Bureau investigate this matter and assist in obtaining a fair resolution. Thank you.

  Business Response

  Date: 02/19/2025

  We appreciate the opportunity to address this matter. Our goal is always to ensure clear communication and transparency in our consignment process. After discussing the concerns directly with the client, we reached a resolution that they found satisfactory. We are pleased to have addressed the issue to their satisfaction.
  If any further information is needed, we are happy to assist.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on December 2, 2024, for a Something New album by ************ I paid my invoice immediately upon receipt, but I have yet to receive the item. I have contact H313934333****1373630H Auction several times regarding this issue, and they have repeatedly provided me with the same excuse - they are working to ship multiple items, and they are working to prepare my item for shipment. I paid for shipping, which they have indicated they will refund, but I have yet to receive any specific information regarding the actual shipment of my purchase. It has now been over a month since I paid my invoice, and I have no faith that Heritage Auctions will deliver my purchase,H313934333****1373630H Auction Invoice #****-1458

  Customer Answer

  Date: 01/10/2025

  I finally received my item this week. It required me telling them I was in process of filing this complaint. They refunded an additional $25 to apologize for their poor performance in the shipping of my item.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction and later found out the holder was damaged after I received the coin.HA failed to disclosed that holder was damaged on the auction.I review the picture, the damaged could barely be notice such that I did not see it even though I look at it many times during bidding. I emphasized barely as I t can barely be seen on auction picture.HA refuse to reholder the coin for free and want to charge restocking fee of about $60 as they claimed past 7 days. I contacted HA as soon as I received the coin and get replied some department will review it. I dont get replied until 8 days later that HA will not reholder for ******* showed that HA conducting business in a slick manner did not pointed out damaged holder that auction photo was not clearly seen. HA purposely delay response over 7 days to charge restocking fee to return the coin. ** in my opinion did not conduct business in good faith. I recommend stay away from HA.

  Business Response

  Date: 10/08/2024

  We apologize for the misunderstanding and have spoken to you and resolved the issue. We appreciate your feedback and look forward to serving you better in the future.

  Customer Answer

  Date: 10/08/2024

  I have reviewed the business response and accept this resolution of refund of $75.

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reached out to heritage actions about a rare coin I have. It is 1 of 8 in public circulation in the world and the only one of those 8 that has been graded a PF70. Heritage auctions has I believe 2 listings, one sold in 2016 on your OWN platform for around $11,000 and that was a PR67. Mine again is a PR70. However when I reached out via your website I received a ***ly from your ***resentative *** The last one seen in a public auction was in 2009 when an uncertified coin sold for $2.8k+buyer's premium then she followed that up with Your coin's low estimate could be $5k. So Im not too worried about the potential value of it Im more worried about the effort your folks put into even looking at what I have. You reach out to a professional auctioneer company in hopes theyll look at what they are selling and market it accordingly. Its like if you are selling a car, you should know a little about that car to explain to the potential buyer all the information about it. If your *** wont even look at your own auction results how can I trust that they will even care to write an accurate description of my coin? So then I write in again via the form on your website to try to get a different opinion on it and it goes right back to *** who now seems offended. Its not my fault they didnt do their research. Your website gives up to two weeks to do research before I expect a ***ly. I HAD setup an appointment for ******************** next Tuesday. So they ***ly quite rudely that they offered Long Beach and I didnt ***ly to that. Uh, no, I clearly setup an appointment with you for ********************. So because *** didnt bother to actually look at what I had to begin with, now she is taking attitude. I dont care about the appraisal value but the fact they didnt even care to look at their own results then get offended when I question it and I cant work with anyone else but someone who is offended. Its like your doctor is mad at you before surgery, Ill pass on the surgery.

  Business Response

  Date: 09/05/2024

  Thank you for taking the time to share your feedback. At Heritage Auctions, we strive to provide accurate and thorough assessments of all items submitted for our consideration, and I apologize if your experience did not meet your expectations.
  

  Regarding the appraisal of your coin, we understand that it holds significant value to you. Our team conducts evaluations based on a variety of factors, including past auction results, current market trends, and the specific details of each item. While we provided an estimate based on our research and expertise, we understand that our assessment may not have aligned with your expectations.
  

  I also want to address your concerns about the communication during this process. We take pride in our customer service, and I apologize if you felt that the interaction was not up to our usual standards. Our intention was to offer an alternative appointment location for your convenience, not to cause any frustration. Please note that our Executive Vice President of World and Ancient Coins, ********************* has also reached out several times by phone to address any misunderstandings, but the client was not available.
  

  We value all feedback, as it helps us improve our services. If you would like to discuss this matter further, I would be happy to connect you with a senior specialist to review your coin once again. Please dont hesitate to contact me directly at ************* and I will ensure youre connected with one of our experts.
  

  Thank you for considering Heritage Auctions, and we hope to have the opportunity to address your concerns.
  

  Customer Answer

  Date: 09/05/2024

  I am rejecting this response because:   They didnt address any of the issues I had and whoever wrote this didnt seem to have the facts. For starters Heritage Auctions called me yesterday at 3:25PM pacific time and left no voicemail. That is the only call I received so the narrative about numerous calls is false. Then as far as research, again, let me be clear, please read the correspondence with the representative ***, she did NOT even look at your own auctions. She referenced something from 2006. Your OWN auctions had one from 2016. Its not about the value you set for it, its the fact *** didnt bother to look at your own auctions. *** put as much effort into looking up the coin as you put into replying to this. One phone call, no voicemail with no call back information doesnt amount to numerous times. *** tried more than once to have you stop for a moment and think before you reply and do some research. Please, before you reply again. Think for a moment, do a moments research, look into your OWN auction history, look into the numerous calls and also ask yourself why no voicemail? Is that proper customer service. I really wanted to sell this coin thru you all. Just provide a little customer service but 3 attempts so far have failed. *** didnt bother, I reached out for a second look appraisal, *** intervened and stopped that, and now you reply the BBB with no research. As for an alternate location, again, did you read the complaint? I dont understand. I guess I can tell where *** got her customer service skills if this is how poorly you reply to the complaint. So please re-read the complaint, do some research, learn how to leave a voicemail not everyone is waiting a week for your call, learn to leave a voicemail and a call back number, and learn how to find your own auctions then reach back out. Thank you.

  Customer Answer

  Date: 09/06/2024

  The business reached out to me and clarified what had happened. I was also able to clarify my concerns. This matter has been resolved. This can be closed. Thank you for your time.

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put the false bit . I was out bit ad then manipulate and saying I am winning bit . They did paradem ponzi scam . I really will do legally action if they donot delet my name from this scam auction. I donot have extra money to lose .

  Business Response

  Date: 07/26/2024

  We appreciate the opportunity to address the client's concerns and provide a detailed account of their recent auction experience with us.

  We want to explain the bid protection feature to clarify the bidding process. The clients high bid was $200; however, the client selected bid protection, which automatically raises the bid by one increment to secure the item in case of a tie or a marginally higher competing bid. In this instance, the bid increased to $220, and the client won the lot for $220 when another bidder bid $200. This feature is optional and must be actively selected by the bidder.

  When the client reached out,we provided screenshots to explain this process and show where the bid protection options appear on our bidding interface. We communicated all of this information to the client to ensure they clearly understood the bid protection feature and to address their concerns transparently. Despite our efforts to clarify and resolve the clients concerns, we understood they are still dissatisfied. We documented all communications and made every effort to address the clients concerns professionally and transparently. In light of the clients continued dissatisfaction, we have agreed to accept the return and close the client's account with **********************, per the client's request.