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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife and I bought the house on 3/16/2022 for $170,000 cash. We were told the house was going to be delivered in 3 weeks **** We did not get the house until 3 months later. I have contacted the sales person we felt with to no avail I was promised a check for having to do repairs myself and have not received anything. I still have yet to get the title for the home. I just want my title for my home that has been paid for for a year also compensation for the things that I had to fix with the home.Business response
05/11/2023
*******,
Complaint ID ********
*************************
My name is *************************** with Village homes. Let me 1st talk about ************* not getting his title, please see the attach letter from the state asking ************* to please send a copy of his deed to the state so that can finish up the title work.
This letter is dated 6/29/22. Also this is the first time I have heard anything about money for repairs, but ************* had a one year warranty with the factory. So I do not know if the factory will reimburse him. But if I can get ************* receipt, I will check with the factory.
Thanks,
***************************
Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase my home in 2014, been making monthly payments; I was recently informed that I have to leave my property. I have all my paperwork but they dont want to receive my current payment, I was escorted out. They dont want to give me any information about my contact, havent received any letter on the mail. They left me blank on what information I need, they arent answering my calls.Business response
01/04/2023
We have been in contact with Ms. Valencia to answer any questions.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.