Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 12/14/2023 ABC Home & Comm. Services' Res. Account Manager sold me services to remove rodents from attic and seal entry points. Services would be accomplished in 3 visits. The first visit to seal and set traps. They scheduled 12/20/2023, and they canceled. They scheduled 12/26/2023, and they canceled. They scheduled 12/27/2023, and they canceled.
Business response
01/02/2024
Unfortunately, ABC had numerous circumstances that prevented us from being able to accommodate the scheduled dates - For this we are truly sorry for the inconvenience it has caused
ABC has spoken to the customer and the service has been scheduled again - The initial service was done on the 28th of December and a live animal was removed on the 30th of December - ABC has another follow up scheduled to evaluate if any addition work, or trap checks, need to be done
Thank you
NormanCustomer response
01/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
09/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
ABC servied my house back yard in the past. The service was canceled. The driver still showed up i told him they were no longer needed. an invoice came in the mail last month, i called they corrected it. This month i get another invoice for a service that never happened. and they expect me to pay it. I will not be payng for a service that was canceled months ago.Business response
09/14/2023
ABC's accounting team has moved this invoice off of the account - A credit has been issued and the customer should not receive any more billing invoices regarding this matter
Thank you
Norman
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.