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Complaint Details
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Initial Complaint
09/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Galloway Pools was contracted to build us a pool. We are approaching 9 months now without a finished product. We have had multiple issues with quality / workmanships as well as project oversight. Unfortunately with pool companies you have to pay them in advance. Once they have your money they have no incentive to correct issues.Outstanding issues -Plaster finish runs / drip marks -Umbrella holders not installed during construction per plans -Deck finish issues -Separation or settling of stairs from deck as they were not poured at the same time -Low spots in deck which create "bird baths"-Project was not poured or done to approved plans -No follow up on issues and when I make contact we are given excuses and told a date they will follow up and then we hear nothing.-Floor drains for cleaning system (hot tub) not installed correctly at an angleBusiness response
09/27/2022
I am sorry it has taken a long time to get the final touch up issues resolved. We have been short on labor. We have addressed most of the concerns and will have rest completed by October 7, 2022. Thank you for the opportunity to finish the repairs.
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Contact Information
1860 Saratoga Blvd
Corpus Christi, TX 78417-3200
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.