Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract on September 28, 2023 with owner ************************* and gave him half the deposit amount he cashed the check the next day. He assured us that work would begin the following week on Monday, unfortunately due to rain for a couple of weeks there was a delay. The weather got better after that and yet no communication from the owner, the only time we received an update on the job was when we texted or called the owner. ****** later after contacting him a numerous amount of times via text or phone calls myself and my husband decided to request a refund and cancel the job altogether, the owner said that he would be issuing a complete refund and we have now entered a new year and nothing has been given to us. My husband called him a couple of days ago and is now avoiding our calls. I dont understand how this man is still in business after doing so many people wrong. Something needs to be done about this business owner!!

  Business Response

  Date: 01/27/2024

  Customer requested to cancel agreement after delays due to the rainy season and all materials had already been located to match their wood siding, so than siding had to be returned for reimbursement to refund back to customer; past week contact was made by phone text with customer and advised customer that refund will be issued within a weeks' time. Our apologizes for all delays. All star  

  Customer Answer

  Date: 02/07/2024

  Complaint: 21101193
  
  I am rejecting this response because:

  Contractor was contacted via text on Monday, January 29, **** and his response was that he would have the refund within the next couple of days.  I then contacted him again two days later which was Wednesday, January 31, *****************************************************************************************  As of today February 6, 2023 we have not received any refund from Contractor ****** with All Star.
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid All Star Siding and Windows $10k as 50% down for storm windows and doors May 12,2023. *************************, owner, is evasive and has not delivered the services. He is unable to produce an order number, tracking number and distributor contact information. Based on other reviews on Yelp, he has done this to other people as well and kept the $. I request a refund ASAP.

  Business Response

  Date: 08/20/2023

  We had advised **************** that her windows were talking a little longer due to the laminated glass that go into the Hurricane Impact windows and doors production. Her estimated date of arrival of windows and doors is the week of 8/28/2023. As soon as they come in, we will schedule prompt installation. Will update her with Order confirmation." Our apologies for delays. Thank you, All Star Siding & Windows

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 11/17/2023

  Complaint: 20441035
  
  I am rejecting this response because:

  
  I paid All Star Siding and Windows $10k as 50% down for storm windows and doors May 12,2023. *************************, owner, is evasive and has not delivered the services. He is unable to produce an order number, tracking number and distributor contact information. Based on other reviews on Yelp, he has done this to other people as well and kept the $. I request a refund ASAP. He lied and said he would have them delivered and installed, doesnt answer my calls, doesn't call back, I demand a refund of the $10k ASAP.  Desired Resolution:  Refund
  
  Regards,
  
  ***************************

  Business Response

  Date: 12/08/2023

  Will be requesting what was paid to distributor, for products which will take a few days, and will issue a full refund to Customer, Our sincere apologies for all complications to customer. All Star **********************& **********************

  Customer Answer

  Date: 01/03/2024

  Complaint: 20441035
  
  I am rejecting this response because:

  
  At this time, I have no refund nor merchandise. 

  
  Regards,
  
  ***************************

  Business Response

  Date: 01/03/2024

  ***************, chose products instead of refund of $10,000 and was applied to products Products were delivered to *************** home on 12/22/2023 Provided all paperwork Paid receipts warranties etc.. Their was a mutual agreement Thank You ***************

  Best Wishes All Star 

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order to replace sliding doors and windows in March of 2022- total amount of job was $41,400. Gave All Star Siding and Windows $20,700 check which was cashed on 3/28/2022. Fast forward months of communication w owner including backorder excuses and mix *** that resulted in order never being placed, refund was requested on 2/13/2023. Asked owner to provide name of manufacturer order was supposedly placed with and has not provided info. It has been over 2 months since refund was requested and owner still states, waiting on check. Need to be reimbursed $20,700 IMMEDIATELY. This is our first course of action, if not resolved IMMEDIATELY will seek legal action.

  Business Response

  Date: 05/09/2023

  Order was placed for customer. and yes, there was a mix up by manufacture which continued delaying order in getting completed. Customer decides to pull out of contract requesting their monies back, which manufactures do not honor refunds on Custom Orders" Somebody gets stuck with the product; We have been resolving the matter with the manufacture due to their mix-up error; Full Refund will be returned to customer upon resolution. Respectfully, All Star 

  Customer Answer

  Date: 05/10/2023

  Complaint: ********
  
  I am rejecting this response because:

  We backed out almost 1 solid year after order was placed and no communication other than a few more weeks, thank you for your patience. Wed like to make this very clear that we did not back out because we changed our mind. We have yet to see any proof order was ever placed or refund is in process. Have asked several times for name of company with whom order was placed with no response. We do not believe there was ever an order for someone to be stuck with . Refund was requested in Feb- we are going into May. Owner has never been able to produce order receipt or provide a name, company or person for ** to confirm with. 

  
  Regards,
  
  ***************************

  Business Response

  Date: 06/14/2023

  ON JUNE -2-2023 A CASHIER CHECK FOR THE AMOUNTOF $10,000 WAS ISSUED TO CUSTOMER AND DELIVERED, AND THE REMAINING BALANCE WILL BE SETTLED IN A FEW DAYS; THANK YOU

  Customer Answer

  Date: 12/19/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  This is my second BBB complaint and last effort to collect remaining funds from the $20,700 that was paid to All Star Siding and Windows. In June of 2023 owner stated the remaining $10,700 from an on order that was never placed in 2022 would be refunded to us in a few days- we are now in December and NOTHING! THIS IS FLAT OUT THEFT and will be seeking criminal charges and moving forward with lawsuit if we are not reimbursed IMMEDIATELY! From other complaints on BBB THIS IS A PATTERN for the owner!  Desired Resolution: Refund
  
  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/22 I entered into a contract with All Star Siding and Windows **** to replace the T1-11 siding and vinyl siding on my home. The contract has a 11-7-22 start date and a completion date no later than 11-23-22. Since then I have had several conversations with the owner **************************************** regarding when can we expect the arrival of materials and when can construction begin. Each conversation always ended the same way with **************** having an excuse for not having the material delivered to my home, not starting construction and always pushing the date back until the following week. At this point I have asked **************** for a refund of my deposit. **************** is no longer returning my phone calls and it appears he does not intend on returning my deposit of $5,500 dollars. Please help me to get a full refund of my deposit.

  Business Response

  Date: 12/27/2022

  I HAD ADVISED CUSTOMER THAT I HAD ANOTHER ***** ****************** JOB GOING ON AT THE SAME AS HIS AND HE SAID HE UNDERSTOOD, THE DOWN PAYMENT HE GAVE WAS TO ORDER THE NEW ***** SIDING HE HAD SELECTED, NOT ONLY THE ***** OF MATERIALS COMING IN, BUT ALSO THE WEATHER CAUSED SCHEDULES TO BE PUSHED BACK, NOT TO MENTION HOLIDAYS; THERE IS NO PROBLEM IN REFUNDING HIS MONIES BACK, WILL HAVE TO REQUEST A REFUND ON THE ***** SIDING HE ORDERED, PLUS I HAVE MONIES IN THERE TOO, THE DOWN PAYMENT HE MADE WAS NOT ENOUGH TO COVER THE ENTIRE COST OF THE ORDER" AS SOON AS THEY REFUND MONIES FROM HIS ORDER , WE WILL TURN AROUND AND REFUND CUSTOMER HIS MONIES;                 

  RESPECTFULLY,

  ALL STAR SDING & WINDOWS

  Customer Answer

  Date: 12/27/2022

  Complaint: 18633583
  
  I am rejecting this response because:
  I do not agree with All star Siding and Windows **** version of the events that have led us to this point. I would accept a full refund of my deposit within the next 14 days.
  Regards,
  
  *************************

  Business Response

  Date: 12/28/2022

  WE HAVE ALREADY REQUESTED A REFUND FROM OUR SIDING DISTRIBUTOR ON CUSTOMER'S VINYL ****************** ORDER, DISTRIBUTOR HAS BEGUN THE REFUND PROCESS AND SAID TO GIVE THEM A FEW BUSINESS DAYS TO COMPLETE AS SOON AS WE RECEIVE THE REFUND WE WILL TURN AROUND AND REFUND CUSTOMER IMMEDIATELY!

   

  RESPECTFULLY,

  ALL STAR SIDING & WINDOWS 

  Customer Answer

  Date: 12/29/2022

  Complaint: 18633583
  
  I am rejecting this response because:

   All Star Siding and Windows **** is in breach of contract, not the third party distributor.  The refund of my deposit is not contingent on All Star Siding and Windows **** receiving a refund for materials that they supposedly ordered.  In the event I do not receive a full refund of my deposit within the next 14 calendar days, I will have no alternative but to file a lawsuit against All Star Siding and Windows ****
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All star windows and siding replaced our home windows and has some finishing work that is not completed. We are also awaiting the windstorm Certificate. I was very patient to allow ****** the time to complete the work. However after almost a full year I am certain he does not care and hopes that I will not bother him. I just need him to finish the job.

  Business Response

  Date: 11/16/2022

  Will certainly call engineer office and find out on the delay of ***-8 Certificate, we have done work for **************** before and have always provided prompt service, we apologize for delay, but will advise immediately.

  Thank you, All Star