ComplaintsforEllen Flores Photography
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Complaint Details
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Initial Complaint
07/16/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
May 24th, 2021 we scheduled my son's Sr pictures with Ellen ****** Photographer and on that day there was down pour of rain for a long while and non stop. Ellen told us to meet her in Flower Mound to shoot the pictures by the creek which was also flooded. I asked Ellen should we reschedule, she continued to tell me it will stop or we will reschedule part of it. She went ahead and took pictures of my son even though I told her I don't want wet hair look in the photos. It was apparent that she wanted to just get it over with so she didn't have to reschedule. When my son came home his hair was drenched and I said again don't want wet hair. After asking for the proofs it took one month to get of which I had to reach out to her twice. After viewing the pictures the proof was there that you could see his hair dry at beginning and at end his hair was slicked back wet. I asked for a partial refund and Ellen told me no. The product was not satisfactory, she should have rescheduled.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.