Business ProfileforCareNow

I visited CareNow on ***************** on Dec. 23, 2023 for a physical exam for the health insurance reward program through ************* see att. Im insured through my husbands work, as well as my own see att. There I was informed they could not put my insurance on file; I had to pay $65.00 and could request reimbursement with the insurance afterwards. I paid $65.00 using my credit card.I was called in by a Nurse, asked preliminary questions. I was then informed they couldnt help, because they didnt have my patient history on file. I was directed back to the front desk, where I was informed that my visit was free of charge, since they couldnt help. The credit card transaction was voided and I was provided with two receipts the earlier charge, and the voided transaction.On Jan. 12, they suddenly charged my credit card and I found a Request for Payment in the mail, dated Jan. 8 see att. I called the location on Jan. 13, and was told that they couldnt help with this, I had to call the billing ***** in *****. When I said that that would be my word against theirs (I thought I had tossed the receipts at that time), the lady looked into the system and said that I wasnt seen by a Dr. that day. She then told me that she would send a note to the billing ***** I should just call them after MLK Day, just be sure. I called on Jan. 17, but the billing ***** was not aware of anything. They would look into it and verify the information with the location. I would then receive a refund in the mail the following week if the information that I gave turns out to be accurate. I was told I could dispute the charge with US Bank, which I did. This is still pending.My husband called the billing ***** again on Jan. 24. The representative could only confirm that the invoice had status disputed and she did not know when this would be resolved. There was no interest in the receipts.To date, I have received no communications from CareNow or a refund.