ComplaintsforK Clark Property Management Ltd

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  K Clark Property Management has engaged in questionable practiced throughout my tenancy and even now that I have moved out. Failure to respond to inquiries and general questions. Failure to resolve maintenance requests in a timely manner. Now that I have moved out, they are attempting to charge me for items that do not fall under wear or tear. They are soliciting payment to replace carpet in the unit that is not structurally damaged. They are trying to charge me for a toilet seat that I replaced even trying to charge $10 for a single lightbulb that was functioning as well.

  Business response

  01/16/2024

  The tenant has been in contact with our office and is still trying to dispute items that we have already discussed with her as to why the charges will remain. We have 99 pictures to support the charges and compared them to the inventory condition form filled at out by the tenant once they moved in. The carpets in the hallway, stair way and all bedrooms needed to be replaced due to damage and smell of pets. If we need to resend these pictures to the past tenant  we would gladly do so.  The charges will remain and the tenant can make payment plans with the collection agency. 

  Business response

  01/16/2024

  The tenant has been in contact with our office and is still trying to dispute items that we have already discussed with her as to why the charges will remain. We have 99 pictures to support the charges and compared them to the inventory condition form filled at out by the tenant once they moved in. The carpets in the hallway, stair way and all bedrooms needed to be replaced due to damage and smell of pets. If we need to resend these pictures to the past tenant  we would gladly do so.  The charges will remain and the tenant can make payment plans with the collection agency. 

  Business response

  01/16/2024

  The tenant has been in contact with our office and is still trying to dispute items that we have already discussed with her as to why the charges will remain. We have 99 pictures to support the charges and compared them to the inventory condition form filled at out by the tenant once they moved in. The carpets in the hallway, stair way and all bedrooms needed to be replaced due to damage and smell of pets. If we need to resend these pictures to the past tenant  we would gladly do so.  The charges will remain and the tenant can make payment plans with the collection agency. 

  Business response

  01/16/2024

  The tenant has been in contact with our office and is still trying to dispute items that we have already discussed with her as to why the charges will remain. We have 99 pictures to support the charges and compared them to the inventory condition form filled at out by the tenant once they moved in. The carpets in the hallway, stair way and all bedrooms needed to be replaced due to damage and smell of pets. If we need to resend these pictures to the past tenant  we would gladly do so.  The charges will remain and the tenant can make payment plans with the collection agency. 

  Business response

  01/16/2024

  The tenant has been in contact with our office and is still trying to dispute items that we have already discussed with her as to why the charges will remain. We have 99 pictures to support the charges and compared them to the inventory condition form filled at out by the tenant once they moved in. The carpets in the hallway, stair way and all bedrooms needed to be replaced due to damage and smell of pets. If we need to resend these pictures to the past tenant  we would gladly do so.  The charges will remain and the tenant can make payment plans with the collection agency. 

  Business response

  01/16/2024

  The tenant has been in contact with our office and is still trying to dispute items that we have already discussed with her as to why the charges will remain. We have 99 pictures to support the charges and compared them to the inventory condition form filled at out by the tenant once they moved in. The carpets in the hallway, stair way and all bedrooms needed to be replaced due to damage and smell of pets. If we need to resend these pictures to the past tenant  we would gladly do so.  The charges will remain and the tenant can make payment plans with the collection agency. 

  Customer response

  01/16/2024

  Complaint: 21017841
  
  I am rejecting this response because:
  
  Based in the photos provided, there is only one section of structural damage. In the businesses response they are now alleging that there is a pet smell, although that was never mentioned in any of the email communications throughout the dispute process. They stopped responding to my emails in December and never provided next steps. I am finding out through this response that it will be moved to collections.
  
  I have included the emails. At no point was a pet smell mentioned. I will also include documentation that highlights the fact that upon move in the carpets were filthy and they did not clean them. It was noted in the Inventory Condition form. I submitted a work order because the smell was so horrible. Their solution was simply to spray the carpet which did not remove the smell fully. 
  

  They have hit the 5 year carpet replacement period and looking for any reason to try to charge me for damages that are not there. I occupied the unit for 2 years and did not cause structural damage to 100% of the carpet in this unit. 

  
  Regards,
  
  ******************************************

  Business response

  01/17/2024

  Our office has had several conversation with the tenant and their dispute. The entire carpet needed to be replaced due to the condition that the tenant left it in. It is not the owners responsibility if  the carpets are torn or have High pet order that would be the tenant's responsibility. 

  Customer response

  01/18/2024

  Complaint: 21017841
  
  I am rejecting this response because:

  I was never informed of a pet odor when I began my dispute. I was told that it was due to the physical state of the carpet. Suddenly, an odor is being mentioned because I have filed a complaint here. There was no physical damage to 100% of the carpet and no smell.

  
  Regards,
  
  ******************************************

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The problem is that this company is corrupt! There are likely 200 more folks with the same issue since the last complaint. Each and every complaint listed for K Clark on this site are STILL continuing and I have experienced each of them. Aside from being rude, and not bothering to respond in a timely manner; the company EXPECTS the resident to spend $1,000s of prepping the property for move out in order for them to NOT do their jobs of prepping a property for a new resident.I was unfortunate enough to have K Clark take over mid lease on my property. The last management company was actually doing their job. Since taking over, maintenance requests took days on end to be actioned; then they try to charge the resident for the repair by their OWN maintenance person. The Move Out checklist attached is insane and ensures a leaving resident will have to reliquish their deposit because of the inability to complete such items such as WAXING ALL CONCRETE FLOORS and POWER WASHING the porches, garage and sides of residence! INSANE.Even with spending hours on end preparing the property for a new resident by completing NORMAL, expected maintenance, the management chose to charge me to REPLACE A TOILET SEAT, and have a professional clean the property. Aside from the 100's of disgruntled victims of K Clark, please don't be a victim of their unethical treatment and please know customer service is NOT in their vocabulary.They now have $1400 of my deposit that I would easily have returned by my previous management. Unfortunately the new owner was unaware of their horrid practices and also is a victim. Please please make sure you do NOT have to deal with this company or you will regret it.How this company got an A+ rating from the BBB can only by achieved by some sort of 'deal'.

  Business response

  08/15/2023

  Our office responded to the past tenant to let her know that the previous property management did not provide our office with the Tenant' s inventory condition form. We emailed the tenant on 8/1/2023 to see if she had a copy of it and  to please forward to our office so that we can rereview. We have not heard back from the tenant, but more than happy to rereview once we receive the document. 

  Customer response

  08/15/2023

  Complaint: 20414687
  
  I am rejecting this response because:
  If the property management company is taking over it is THEIR responsibility to get the forms along with all the other paperwork from the previous management. I have moved **** miles and I am not here to babysit papers they should have had a year ago. This company is lazy and unresponsive as you can see already and my complaint is just one of dozens. The property was completely improved by me as I planted a yard and flower beds. The previous management was aware and made sure to note the improvement.
  

  The move out checklist makes it impossible for any tenant to get their deposit back. They know this and are stealing money from good tenants. I am still owed $1280 and will continue to expect payment. The next step is reaching out to my contacts at MLS and SABOR.

  Regards,
  
  ***************************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *************** withholding our security deposit plus charging an additional $2300 for repainting entire unit, lawn care, and power washing building exterior. Other issues were normal wear and tear of 3 years of renting property with 2 toddlers. We rented from this company for 3.5 years, our lease was due to renew in the fall- military pcs moved us and we were sent this over 30 days later, which withheld our $1200 deposit, and charged us equivalent of 2 months rent. We feel these charges are extreme and excessive and some are completely made up. Some are being used to turn over unit for next tenant. Nothing was ever neglected- we cared for the property as our own home. We feel we may be possibly discriminated against for terminating our lease early due to a PCS move. Clark reality and *********** refused to dispute this problem with us over phone and shut down email dispute. We moved across country with military duty station change, this has been extremely difficult to handle without being local to the area. We feel as though they expect us to roll over and accept these unreasonable charges because we've moved way too far to deal with them in person.

  Business response

  08/11/2023

  The tenant's lease ended 1/31/2024, the tenants moved out 6/6/2023. The tenant was only charged rent through June, not two months of rent. The tenant's security deposit was $1250.00. The property was not left in good condition and the items that the tenants  were charged for, are the tenant's responsibility  due to beyond normal wear and tear. The charges are not made up and include labor and materials. The owner of the property shouldnt have to pay for damages caused by the tenant. 

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into my property renting from KClark Reality and have not got one Maintenance request answered. My first request was April 22 2023 letting them know I have a safety concern as my bolts and locks for my doors and the holes are not aligned and I can not lock all of my locks also due to this misalignmentAlso due to this there is a space at the top of my back door allowing bugs to get in. This was ignored . I had to go to Amazon to get my own safety lock due to their lack of attention to detail. I opened another one May 5th ******************************************************************************************************* between both of these request I have also called to see if I could get any help on the phone nothing more than transfer to the maintenance team who still doesnt not answer. As of July 10th 2023 This was Is still ignored. Temperature have reached over 100 degrees several days this gap also has caused me to pay more in my energy bills due to air escaping the home. I paid half of my rent July 1st and let them know until the maintenance request from two months ago was fufilled and I no longer have to pay extra for AC escaping and bugs getting in I would not give a full payment. They have still not fixed the problem and instead added 253$ of late fees to my account which I dont think is right at all I am already paying out of pocket for AC thats leaving my home and my own pest control due to there negligence this is not just a safety concern at this point its them only caring about adding fees never fixing the issues. I will not be paying the fee I do not have funds to give them 300$ after paying pest control and high energy bills and going to purchase extra safety for my doors . I dont believe if the property is not in safe or good hands that they shouldnt even charge me rent until this is fixed. I was going to give them the other half I just wanted them to take action. They instead of fix it choose to penalized me

  Business response

  08/03/2023

  We are not the owners of the property, we are the *** We have to get the owner's permission for all repairs. Pest control is the tenant's responsibility. If rent is unpaid by the 4th then late fees occur per the tenant's lease. Our maintenance department will reach out to the owner and we will reach out to the tenant to schedule. Our office is not penalizing the tenant, the tenant needs to read the lease and understand the fees. 

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The company id extremely unethical and falsified rental documents. They are charging for dates and times when we had not yet taken ownership of the property. They have attempted to manipulate us into paying fictional charges and have not taken any steps to fix the issue. We got keys to the home on the 31st of January and are charging us electric and water form the 26th to the first. I asked them repeatedly to update the lease to reflect the correct move in dates and they said they couldn't do it. I needing a place to live with myself and 3 children felt like signing the incorrect lease was our only option because we were told multiple times that they were not going to change it and that if we didn't want to sign they would find someone who would. They are constantly changing the things in the lease. Per the lease any pet fee would be $30.00 additional per month, when we told them we were getting a cat they attempted to say it was going to be a $250.00 deposit and $50.00 a month. I had to show several people the document and after about 3 weeks they realized I would not budge on it and conceded to the contract on no deposit and $30.00 a month. This week they are have added a $229.20 late fee, a $25.29 CPS admin fee, and an NSF fee of $75.00 to our rent. Now I contacted the bank about the error and they have said that it was their mistake and have issued a refund prior to my call. The rent money was in there however because they added a CPS charge my bank thought it was a fraudulent charge and held the funds. Now they want to charge us $229.20 as a late fee?!?!? I have concerns about the ethical business practices of this company and am VERY concerned about retaliation from them considering they know where I live and have no issues with being deliberately dishonest. Please can you have someone look into the company as a whole and that will in turn help the individuals like us. Their are a lot more instances and I have emails, texts, etc as proof.

  Business response

  04/12/2022

  We have spoken to this tenant and have explained that the charges on her account will be credited back to her all except the *** fee and posting fee.  The lease date on the lease was 1/28/2022. Our accounting department looks at the start date of the lease when they are prorating utility bills between the owner and the tenant. These bills were for January *****st. not the 26th. One of the reasons why the owner chose to accept the tenants applications is because pets were not listed on any of their applications. After they moved is when our office was notified by the tenant that they wanted to have to cats. Our property manager explained to them through email that he would have to get the owner approval. It was the request of the owner to ask if the tenant could pay the deposit of $250 and $50 addition to the rent, due to the owner just remodeling this property and didnt want any damages. The owner did end up agreeing to the $30 monthly rent increase per pet. The tenant did ***, and we have a message from our system stating it was due to insufficient funds, it does not state anything else. Regardless our office has reached out to the tenants and let them know if have the rent paid by end of day tomorrow, we will waive the late fees as a courtesy.

  Customer response

  04/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I moved out of the rental property, K Clark charged me fraudulent charges. I gave a full in depth inventory check list and I was still being charged for things that were listed prior to move in. Not to mention I have videos and picture of the home when it was turned over to me. I also have pictures of it when I turned in the keys. I was robbed of my $1,050 deposit and my $400 pet fee. I paid for their preferred vendor to shampoo my carpet adding the pet carpet cleaning even though my dogs were not allowed on any carpeted areas. There was no damage done to the home by my pets. They did not fix any of the cosmetic damages I noted prior to move in and charged me for the repair without making any repairs. The next ***** moved into the home 1 week after I vacated. Thats how clean it was. However they fraudulently listed charges in $700 in excess of *********** and sent it to the credit bureaus. When I contacted them telling them that the charges were fraudulent, they said all the manager can do is lower my **** to $400+ and I was still responsible for paying. They still are trying to withhold my deposit and have reached out to an attorney. They will not get away with robbing me and all the other people. Unfortunately I didnt see their ****** reviews prior to signing our contract. I have screenshots of their ignored Maitenance request for mold in the home while I lived there and pictures of all the mold we were forced to live with for over a year. They charge tenets for owner responsible a/c repairs that they use their own a/c company to fix. I wouldnt doubt it if they were also charging the owners at the same time. I complained about paying for an a/c repair and they lowered the price because the contract says its the owner responsibility. They said they would be adding the charge to my account and that fee would be satisfied before rent so to avoid further fees I had no choice but to pay. I attached some before pictures of the house when they gave me the keys.

  Business response

  04/18/2022

  The tenant had $1467.00 worth of damages. The tenants deposit did not cover all the damages and the tenants account was sent to our collection agency. We can not fix cosmetic items with out the owner of the propertys permission. The tenants are responsible to pay for the change of the ** filter.This is a 6-month filter replacement program the tenant signed an amendment to agree to the charges. We have pictures of the move out walk through of how the property was left.

  Customer response

  04/20/2022

  Complaint: 16984875
  
  I am rejecting this response because: I did NOT cause any damages to the home. I have videos and pictures if the condition of the home prior to move in. I also have a detailed list of all the damages. I attached pictures of the home and the inventory checklist along with their list of charges. I also have pictures of the home at move out. It was so clean and in move in ready because someone moved in only one week after I vacated. Not to mention no one ever made repairs to the damages that were present upon move in. These damages are being charged to me and I am not responsible for them. They have very dishonest people working for them and they are a dishonest company. Owners and tenants beware. Further action will be taken against them. 
  
  Regards,
  
  *********************************

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are with holding all of my double deposit which is in the amount of **** on fails Accusations about the conditions that the rental property was left

  Business response

  04/08/2022

  The property this tenant lived in was a brand-new unit and they were the first tenants to live there. When the tenants moved out there was $3,738.00 worth of damages including the property needing a full paint job. The itemization of breakdown of the $2700 has been mailed to the tenant as well as shared on the tenants online portal.  

  Customer response

  04/08/2022

  Complaint: 16948853
  
  I am rejecting this response because:
  They never mail me anything and showed me a picture of mud in the garage that there worked left behind I have video pictures and ring Security footage & affidavits from neighbors and their security footage that supports all my claims and the condition I left the home
  Regards,
  
  ******* Robinson 

  Business response

  05/03/2022

  The property this tenant lived in was a brand-new unit and they were the first tenants to live there. When the tenants moved out there was $3,738.00 worth of damages including the property needing a full paint job. The itemization of breakdown of the $2700 has been mailed to the tenant as well as shared on the tenants online portal.  The itemization of security deposit was emailed on 3/16/2022 as well. We have pictures from the move out walk thru. 

• Initial Complaint

  08/25/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I got charged $125 because they claimed i put my trash outside my home, they want it in the garage or backyard! They claimed they sent out email and post something on my door and I clearly did not get any of does.. I called them 2 weeks ago to lay a complain and all they said was they will call back, all of a sudden, there's a $125 on my account. There was no where on my lease that I had to put trash in my garage, so how did I violate my lease! They didn't have me sign any new lease if they are trying to update their lease with their tenants. In the most of the pandemic when everyone is barely making it, they decide to frustrate tenants by putting unnecessary charges on my account .. I uploaded a picture of what they called violation meanwhile, I dont have a passage to my backyard, ill have to take the trash through my living room to get to the backyard.. ridiculous

  Business response

  09/01/2021

  This property is in a gated community and has a HOA. Our propertymanagement sent a letter through the tenant portals and letters were delivered toeach property.  The letter states thateffective immediately all trash cans and recycling bins need to be put out andput away the day of trash pick up. It also states trash cans and recycling binsneed to be put in the backyard or garage. This tenant was emailed the letter throughtheir tenant portal on 7/16/2021 at 12:58 pm. The letter was posted on the dooron 7/19/2021 as well. On 8/3/2021 the trash cans were stored on the frontporch, this is why the tenant received a lease violation. I have attached theletter, lease (reference paragraph 8 & 12(C) lease addendum (reference paragraph11).

  Customer response

  09/01/2021

  Complaint: 15798079
  
  
  I am rejecting this response because: there was no time I received anything from the payment portal, I didn't receive anything on my door or email, I never aknoledge that I received anything from you which is why I called the ***************, and they promised to call me back and they never did until I reach out to them again after 2 weeks. Now tell me how I violated my lease agreement when I did not give any acknowledgement that I received something from them? Why did they not inform me that they are updating my lease and I need to sign? Why did not put a call across to me to tell me that the trash needs to be stored at the garage because there is no way to get to my backyard except if I go through my living room?
  
  
  Regards,
  
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩