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Find a Location

GTR Custom Homes LLC has 1 locations, listed below.

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    Business ProfileforGTR Custom Homes LLC

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/24/2021

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Converse, TX 78109-3545
    BBB File Opened:
    2/27/2017
    Years in Business:
    8
    Business Started:
    3/17/2016
    Business Incorporated:
    8/30/2021
    Accredited Since:
    9/24/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Greater Texas Remodeling and Custom Homes
    Business Management
    • Mr. Clifford Reams, President
    • Mr. Adrian Rodriguez, Vice President of Operations
    Contact Information

    Principal

    • Mr. Clifford Reams, President

    Customer Contact

    • Mr. Clifford Reams, President

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    CLIFF AND HIS COMPANY STARTED COVERSION OF A BULIDING FOR ME TO A APARTMENT IN 2020 ESTMATE. I WAS UNABLE TO FINISH PROJECT DUE TO HEART ISSUES AND LACK OF MONEY. ***** RECIEVE PAYMENT FOR WORK PREFORMED. UPON ATTEMTING TO CORRECT FRONT DOOR STICKING HIS EMPLOYYE **** MY FLOOR UP RESULITING IN THE LOOSING OF THE BUILDIN FROM THE FOUNDATION. AFTER SERVERAL REQUEST FOR REPAIR AND UNSUCCESFUL ATTEMPS THE DOOR IS VERY HARD TO OPEN.. AND MY BUILDING IS VERY UNLEVEL. I HAVE RECEVIED MANY VERBAL PROMISES OF REPAIR, A LONG WITH EXCUSES OF NO TIME TO DO IT. PAYMENT WAS RECEIVED IN THE FORM OF A DRAW FOR THE FLOORING UPON COMPLETION. DURING THE INITIAL INSTALATION.I AM HOPING THAT GTR WILL LIVE UP TO THEIR COMITMENT TO MAKE GOOD ON THE REPAIRS AS PROMISED
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Francisco M

    1 star

    01/21/2024

    It's unfortunate for me to say this but I am sorry to say that I am a client of GTR. I signed a contract with them June of 2022. They were supposed to build a three-bedroom, two car garage approx. **** sq ft. for $250k. Today is January 21 of 2024. The house is now in "Dried in Condition". That means that there are walls rough plumbing and electrical. My family and I can't live there as there is no insulation, dry wall, or even flooring in the house. I am not sure exactly why there have been so many delays in the construction of the house as I am paying in cash as oppose of a construction loan from the bank. Each time that ****** or ***** has asked me for money for the house I have been able to give them a cashier's check for them for the amount that's needed. There have been major changes to the house among them is that it went from a 3 bdrm to a 5 bdrm but these changes were at the suggestion of the contractor. Five more months marks two years that we have been waiting for our house to be finished. Each time that I would call the contractor I get the same thing; "I have all the intention of getting the house done as soon as possible" or "Your house is the top of our priority". Now, as of last Friday, they are not even answering their phones or text messages. They have left me with an empty shell of a house and hundreds of thousands that I feel that I have been scammed out of.Even with all this, I would still like for them to finish the house as they promised. I hate the fact that I may have to *** them in order to force them to finish what they PROMISED to do in the first place. By not doing what they said they would do, it shows their integrity (or lack thereof). It's a shame that the days of a "handshake deal" and "your word is your bond" are over.

    GTR Custom Homes LLC Response

    01/23/2024

    The facts described are essentially true except that there has been no scam envolved.

       Unfortunately, our company has gone through an extreme difficult time which has resulted in getting behind in the production. This has effected us company wide.

        It is our intention to complete this total project with quality work and resume construction within the next two weeks.

       While communication has not been as good as it should be, we will correct that and will give weekly progress reports going forward. 

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