Complaints

This profile includes complaints for Toyota of Cedar Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota of Cedar Park

  5600 183A Toll Rd Leander, TX 78641

  
• 

  Toyota of Cedar Park

  5600 183A Cedar Park, TX 78641

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand-new 2023 Toyota Sequoia from Toyota Cedar Park. March of 2025, after *****+ miles the vehicle experienced an engine breakdown, and Toyota Cedar Park replaced the entire engine. It took approximately 3045 days before we received the vehicle back.After a week or two, another problem arose, and we had to bring the vehicle back. It was discovered that the transmission and electrical systems needed replacement, which took another two months.When Toyota finally returned the vehicle, they did not provide the paperwork we requested. We specifically asked for a detailed list of all parts replaced, including the dates of service and completion, for our records. Our service advisor, ******, has not responded to any of our calls or requests.Overall, it has been a terrible experience since the beginning. We did not receive updates during the repairs and consistently had to reach out ourselves to find out when the vehicle would be ready. When the vehicle was returned, it had a foul odor and still has a faint noise coming from the engine. We have reached out to Toyota Cedar Park regarding these ongoing concerns but have not received a response, especially from our service *********** that we are requesting the paperwork from Toyota Cedar Park again, we continue to receive pushback.

  

  Business Response

  Date: 07/01/2025

  We have sent the requested documents to the customer and verified that they have received them. 

  Customer Answer

  Date: 07/02/2025

  Complaint: 23539929
  
  I am rejecting this response because:
  
  We have received the documents from Toyota Cedar Park, but unfortunately, we still havent heard back from our service advisor. We continue to have concerns about the unusual noise coming from the engine and a smoke smell in the cabin.
  
  ******, our service advisor, previously mentioned that we could bring the vehicle back for deodorizing and to check the engine noise, especially since it has a history of engine failure. We have been trying to reach him for almost two weeks now with no response.
  
  Our main concern is the safety of the car and the safety of the driver, and we would appreciate your guidance on when we can bring the vehicle back for these issues to be addressed.
  
  
  Thank you.
  
  
  Regards,
  
  Van Jamilarin

  

  Business Response

  Date: 07/03/2025

  Service Advisor has spoke with guest and scheduled an appointment to bring the vehicle in. 

  Customer Answer

  Date: 07/04/2025

  Complaint: 23539929
  
  I am rejecting this response because

  Im still waiting for confirmation from Toyota. The appointment has been rescheduled three times, and the last date they offered does not work with my schedule. Im waiting for them to confirm the date I requested.
  
  
  Thank you.
  
  

  
  
  Regards,
  
  Van Jamilarin

  

  Business Response

  Date: 07/22/2025

  Customer already brought vehicle in. Shop ******* drove with guest and both did not hear any noise. It was checked for smells and no smell was found. All related components were checked out and were normal. Vehicle has been picked up. 

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Van Jamilarin

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Toyota of Cedar Park nearly three months ago. Despite repeated follow-ups, I still have not received the permanent title or license plates. My temporary plate is now expiring on June 28, 2025.The dealership has admitted there were internal miscalculations and a delayed payoff from the previous owner. They also changed their process, now requiring original signatures to issue a new temporary permit something that wasnt required earlier.This delay violates Texas *** regulations that require title transfers to be completed within 30 to 45 days. I have already filed a complaint with the *********. Im now requesting the following:- Immediate issuance of a replacement 30-day temporary tag - Clear and confirmed resolution and delivery timeline for the title and permanent plates If this is not resolved immediately, I am prepared to pursue further legal options.

  

  Business Response

  Date: 06/27/2025

  We are currently waiting for the arrival of the lien release from ***************** so it can be presented to the *********** and obtain the title. No tracking number can be provided for the lien release because it was sent regular mail. The customer received his temporary tag on Wednesday June 25th. We are working diligently on getting this matter resolved as quickly as possible. 

  Customer Answer

  Date: 06/30/2025

  Complaint: 23506026
  
  I am rejecting this response because:
  There is no evidence of the lien ever being sent, and their commitment to the case. Whenever I ask for the documents you have filled, I never see the response. Please assist in getting everything in written, about their talks to the *****************. And the claim, they are sending it. I have to be on top of this, as dated today it's 90th day of their closing the deal, yet they never took action in the first 60 days.
  

  Regards,
  
  ****** ******

  Customer Answer

  Date: 06/30/2025

  Complaint: 23506026
  
  I am rejecting this response because:
  There is no evidence of the lien ever being sent, and their commitment to the case. Whenever I ask for the documents you have filled, I never see the response. Please assist in getting everything in written, about their talks to the *****************. And the claim, they are sending it. I have to be on top of this, as dated today it's 90th day of their closing the deal, yet they never took action in the first 60 days.
  

  Regards,
  
  ****** ******

  

  Business Response

  Date: 07/22/2025

  ******* has sent the release of lien and we are currently in the process of getting the duplicate title. As soon as we have that we will be able to issue the license plates and registration. We have delivered the customer a 30 day temporary registration plate.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/12/2025 came to lease a Toyota Tacoma SR5 for advertised price of $269 per month 36 months plus TTL. To get more profit they added $2329.88 for tax. I told them I shouldnt have to pay the tax since its for personal use and in ** lessee doesnt pay this. Dealership simply going for extra profit. Spoke for GSM he refused to remove it. That is a material difference then what they advertised. Friend just leased a vehicle a few days prior and wasnt added in. Paperwork says Im exempt for personal use too

  

  Business Response

  Date: 05/19/2025

  As explained to the customer, state sales taxes are due on all vehicles bought and sold in *****, regardless of whether they are leased or purchased.  The attached Application for Texas Title documents that the $2329.88 collected was to cover the sales tax and register/title the vehicle.The amount is not being retained by the dealership as profit. Additionally, as the customer noted in their complaint, the referenced offer (screenshot attached) clearly states that the $3,999 due at signing excludes tax, title and license and registration fees. 

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I visited this dealership to inquire about a 2020 **** Explorer. We clearly stated our financial limits: max $25,000 price, under ****** miles, $0 down, and monthly payments not exceeding $500. We were assured these terms could be met. However, after they ran our credit, we were presented with terms that included a $1,000 down payment and monthly payments of $670 significantly above what we agreed to. The total cost of the vehicle over the loan term was nearly double its market value, and no clear explanation was given.We chose not to proceed with the purchase, but I returned to express concern over the misrepresentation. I was met with hostility, repeatedly interrupted, and refused the opportunity to speak with another manager. I had to call the building's main number just to get someone else to talk to me.A manager later admitted the vehicle I test drove had not passed a safety inspection and should not have been shown to me a major liability and safety concern. When I asked about the financing details, I was initially denied the creditors name and was again offered the same unreasonable deal without explanation. When I challenged the dealerships responsibility, I was told, Thats why we have lawyers.This experience was misleading, unprofessional, and potentially unsafe. I am filing this complaint so that others are aware and appropriate action can be taken.

  

  Business Response

  Date: 04/26/2025

  At Toyota of Cedar Park, we always strive to help our customers achieve their financial goals when purchasing a vehicle. However, financing decisions are ultimately made by the financial institutions we work with, not Toyota of Cedar Park. Any final decisions regarding financing, such as interest rate, down payment, and term, are determined by third-party lending institutions,based primarily on the customer's credit history and income.
  We understand this may be frustrating, and we sincerely apologize for any inconvenience this may have caused.
  Thank you for your understanding.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Toyota Corolla Cross in April 2023. I purchased every warranty offered to me, including one that would get me a loaner car if my car had to be kept overnight for service. I have taken my car in several times with the same radio issues. I was told once I needed to leave overnight. I asked about a loaner, no loaner available. I took it in again today. Same thing, would have to leave my car overnight. I, once again, informed them I purchased the warranty. Was told no loaner available and there was a wait list for them. They could not resolve my issue. Didnt offer to bring my car back when a loaner would be available. I have paid for a warranty that Cedar Park Toyota cannot deliver but they have taken my money and received it when I financed my car.

  

  Business Response

  Date: 09/04/2024

  Our Service Manager has spoken with the customer and has setup an appointment for Monday at 2:30 to diagnosis her radio concern. We will also have a rental car reserved for her. 

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ************************************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/02/2023 Purchased 2019 Kia ******** for $23530.26 (total). $3485.00 for a "Bumper to Bumper Extended Warranty". I was pressured into purchasing this warranty and told that I could cancel @ anytime for a prorated refund. I was given examples of usage to include Drivetrain, Electronics, and A/***************** the finance manager told me that all expenses related to the break-down/repair would be covered, ranging from towing, rental vehicles, and all repairs without any deductible. I was NOT given a copy of the coverage contract at time of purchase, which I asked specifically for to read over, and ****** said that it would be mailed. 10/03/2023 Hood latch would not release the hood and it could not be opened. I texted **** my sales contact to find out how to get it fixed, as within the first 30 days they told me to contact them as opposed to warranty, which would kick in after. In the repair process of having this latch fixed, I again requested my warranty paperwork, and was not given it, and told it would be sent to me.06/25/2024 The ** goes out on the car. My wife schedules an appointment for service at Cedar Park Toyota for 06/28/2024. We bring up 2 other issues including hatch lift, and door handle fading.06/28/2024 I drop the car off and speak with ****, who tells me that it will cost $175 for diagnostics which would be covered only if at least one problem discovered was covered.6/29/2024 **** informs me the hatch is covered, but the ** leaked all its refrigerant, and they need to perform a EVAP, and recharge with dye for $475.23 which is not covered. I bring up what ****** told me, and that I was never given paperwork. I was told he should have provided it on a flash drive. 07/01/2024 In the limited contract paperwork I found for the purchase, I discovered ****** gave me page 1 of 11 (only page 1), of the warranty contract, which in itself states that is suppose to include the contract. ****** deliberately deprived me of part of a contract.

  

  Business Response

  Date: 07/08/2024

  We have spoke with customer and have provided all the extended warranty details from his purchase. The hatch is being repaired under the extended warranty and we have put a dye in the ** at no charge to the customer to identify the leak. We are currently unable to find the leak at the moment but we are monitoring it. The service manager has been in contact with customer and updating him with the progress. 

  Customer Answer

  Date: 07/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Toyota has been able to give me the missing warranty paperwork and has expressed a willingness to make right my understanding of the sold warranty service that was explained for my issues by speaking with the warranty company. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put half the truck payment down and financed the rest through Toyota. Toyota of Cedar Park and Toyota Financial and ****************************************************************** refuse to answer my emails or return my calls. ******************* in Finance who financed part of my truck purchase, said the OPTIONAL additional warranty is removable if I decide so within 30 days. My first contact to them was January 17th. I purchased the truck on December 30th, 2023. The 30 day period ends today. I need the warranty removed before I make my first loan payment. I want to cancel the additional warranty that is duplicitous and only benefits me 3 years from now. I do not want the additional warranty, only the ones that came with the truck, I need the warranty amount removed from my loan, and the loan resent to me with the same fixed loan rate and same amount less the warranty. I called several times. No one will contact me.

  

  Business Response

  Date: 01/30/2024

  We have cancelled the extended warranty. We have sent the confirmation via email of the cancellation refund being applied to the Toyota Financial Account. This refund of $2254 is being applied to the loans principle balance. 

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business added a ******* dollar service fee to the car, I bought ! And he put it in while I was distracted and we were talking about vacations ! Not only did he add the excessive amount to the contract, he kept the financial part of the contract in his office, when I went to the bank it wasnt in the paperwork the loan officer needed ! He also didnt take off the **** that the manager gave us for the price adjustment, he has just been just terrible all the way around ! The loan officer was dishonest because he told me I had to get the gap insurance before we could leave with the car and the bank loan officer said you DONT have to get the gap coverage its up to you ! He is a very dishonest person !

  

  Business Response

  Date: 12/08/2023

  Finance Director has spoke to customer and explained it was not a service fee but a extended warranty. We have cancelled the extended warranty and the funds will go back to the lienholder. We are also reimbursing her $1000.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally brought my vehicle, Jeep Cherokee, 2019, Gray, in for service on 09/16/2023 for state Inspection, Turn ****** stalk issue, and ************ issue. While I declined the service for the blower motor I did accept the state inspection and replacement service for the Turn ****** stalk issue. I paid $505.63 on 09/16/2023 for both the part for the turn ****** stalk issue and state inspection fee. I was told at the time of purchase that the "Turn ****** Stalk" part was on backorder. Then when I got into my car, I found the cover for the rear of the steering wheel on the floorboard with the screws in it. I did take the jeep back to have this addressed. They put the screws in but the cover wasn't securely fastened, and fell off. A long time went by without hearing from the service advisor and I had to call the dealership a number of times. Finally spoke with a manager told said they would follow up with our service advisor. The advisor did call me back and informed me that he was being told the part was still on backorder; what appeared to be a week later the part was finally delivered to the dealership. The wait for the part was almost 2 months long no consistent follow up or update from the Service advisor. Once the car came in to have the new part installed. Found that other parts were broken or the installment wasn't complete finished. Now the Jeep makes a rubbing sound when turning the steering wheel, and found when pulling the steering wheel closer to me, the coverage material wasn't reattached. More importantly, I find it deeply concerning the manager who drove my jeep back into the bay for me to pick up my jeep, didn't notice the "airbag service" indicator on the dash was displaying. This is a significant safety concern that was overlooked by dealership but management who is in charge of ensuring the highest quality of service. I paid another $371.95 on 11/13/23 for labor cost. I have pictures for support documentation

  

  Business Response

  Date: 11/16/2023

  We apologize for the level of customer service you received at our dealership. We strive to provide an excellent experience for our customers every visit. We would like to reimburse you for both charges. We value your business and trust and look forward to serving you better in the future.

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will accept the business proposal of refund in the amount of $877.58 by check, and certified mailed to me. I would also ask the business to consider cancelling the warranty agreement that was purchased in the amount of $5,985.00, from sale dated: 09/13/2021 for this same vehicle. (Or at the very least a prorated amount) For the simple fact that Toyota shouldn't be repairing other vehicles that are not Toyota. We will keep the Tire and wheel warranty and the maintenance plan active. We're not sure how much **** will charge ** yet to completely repair the demand but the refund from the warranty, or at least the prorated amount will help cover any unexpected cost. 

  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty scam. Paid for a service and have been given the complete run around as to they cant fix half the stuff or it has to go through someone else. When trying to get fixed not 1 person can get it fixed. We have been trying to replace windshield for 2 months. Says we have to contact the company when we call the company they say only the dealership can handle it. Spent the day with 2 reps for Toyota and still no resolution. Need key fob says they cant do that either.

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************