Reviews
Customer Review Ratings
4.12/5 stars
Average of 140 Customer Reviews
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Review fromMichelle B
Date: 07/11/2025
5 starsEfficient process and highly communicative.I would recommend this company. My rep ******** was friendly and knowledgeable.Tresl
Date: 07/14/2025
Hello, ********. Thank you for taking the time to leave your generous review and recommendation. We are so pleased to hear you found the process efficient, highly communicative, and that your friendly rep ******** was knowledgeable. We appreciate the opportunity to assist you and hope you choose us again in the future!Review fromNikki W
Date: 07/07/2025
5 starsI had the best experience with refinancing my auto loan. ***** ******* went above and beyond to get me the best possible rate and she was amazing. I would like to thank Tresl and the excellent customer support and service I received . Thank You J WestTresl
Date: 07/10/2025
Hello, *****. Thank you for taking the time to leave your wonderful review. We are so happy to hear that you had the best experience refinancing, received excellent customer support and service. It is wonderful to know that ***** ******* amazing and went above and beyond. We appreciate the opportunity to assist you with your financial goals and hope you choose us again in the future!Review fromAnthony H
Date: 06/26/2025
5 stars****** was amazing and helped me throughout the entire process! Made every bit of this transaction worth it! Thank you for everything ****** and hope this survey finds you well.Review fromKat M
Date: 06/25/2025
1 starUnprofessional Conduct and Predatory Loan Offer from PenFed/Tresl Auto Refinance Representative To Whom It May Concern:I am writing to formally file a complaint against ******************* regarding my recent experience with one of their loan officers during a car refinancing inquiry.After speaking with a PenFed/Tresl representative about refinancing my vehicle loan, I was presented with an offer that appeared to lower my monthly payment. However, upon closer review, the loan terms were objectively worse:A higher APR (7.89% vs. my current 6.77%)A much longer loan term (84 months vs. 50 months)An additional $899 fee for ************* A requirement to lower my insurance deductibles, increasing my premiums by $14/month When I raised these concerns, the loan officer became dismissive and unprofessional. He minimized my research, attempted to justify PenFeds reputation by saying all banks ****, and questioned my current lender **************** despite them having a much higher BBB rating and a solid reputation.I ultimately canceled the application due to the officers unprofessional communication and the clear predatory nature of the offer. I later confirmed that ****** is not accredited by the BBB, holds a 1.19/5 customer rating, and has over 200 complaints - which only validated my decision.This kind of experience raises serious concerns about ******* sales practices and the conduct of its representatives. Consumers deserve to be treated with respect and transparency, especially when making significant financial decisions.I respectfully request that PenFed/Tresl review this complaint and address the conduct of the representative involved. I am open to providing further documentation, including email correspondence, upon request.Sincerely,KMReview fromRoy H
Date: 06/20/2025
5 stars**** answered all my questions and made the process extremely easy stress free. Easiest car loan experience that I have had compared to previous loans.Tresl
Date: 06/23/2025
Hello, ***. We are so pleased to see your review! It is so wonderful to hear that **** answered all of your questions, made the process easy and stress-free. We appreciate the opportunity to assist you and hope you choose us again in the future.Review fromSheila E
Date: 06/10/2025
4 starsExperience working with Tresl was great! Im happy with the end result refinancing my auto loan. Although Im pleased with the terms of the new loan, I wish the rate noted on credit karma actually matched what I ended up getting (credit karma showef half a point lower). Other than that.great experience and my contact at Tresl was fabulous!Tresl
Date: 06/12/2025
Hello, ******. Thank you for taking the time to leave your review and feedback. We are so happy to hear you had a great experience with TRESL, it was wonderful and that you are pleased with the terms of your new loan. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you. Our hours of operation are Monday through Friday from 8:00 AM to 7:30 PM CST, and on Saturday from 9:00 AM to 5:00 PM CST.Review fromKristopher S
Date: 05/21/2025
1 starTresl and savings group!Approved a loan for refinancing through credit karma!For truck $33,580 Paying $912 for 52 more months with current lender!They offered a loan saying my interest rate is lower!Monthly payment 200 lower for 76 ********* the math that's 57 thousand dollars adding 24 months to the term. This place is definitely charging about 70% Interest of the entire loan! Can't believe the BBB backs this!There is no way way I recommend this to anyone!#highway robbery!Keep your current loan you will save ***** grandTresl
Date: 05/23/2025
Hello,**********. Thank you for taking the time to leave your feedback. We strive to provide full transparency regarding our process and are disappointed to see your concerns. All pre-qualifying estimates by Credit Karma are presented on their limited profile information and are not guaranteed.
We are a third party who works with a network of lenders to find our customers the best potential offer. By submitting an application, you apply for the prequalification estimate presented, and the lenders must conduct an inquiry to determine what you may qualify for. Customers must continue to meet the qualifying guidelines for the offer they applied for and at this time the offer presented was the only one available to you based on the applicant criteria.
This is presented prior to submitting the application to which customers must select I Agree to proceed in applying for auto financing. We are disappointed we were unable to assist you with your financial goals at this time and a member of our management team contacted you to discuss your concerns.
Should you have any additional questions, please contact our escalations line at ************** and we would be very happy to assist you. Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.Kristopher S
Date: 05/27/2025
Financing an auto loan worth 33 or 34 thousand is a rip off to your clients! If you want 20 grand after a supposed lower interest rate! Adding more fees to a client to make more than the original lender! It's definitely and y'all know that! If you buy out a loan for $33k like you say a 13 % interest rate would not make the loan 54k paying all 76 payments!My current lender gets 47k for all payments made. How are you actually helping people refinance?Your not doing anything hurting the consumer worst by adding hidden fees and lying about the interest rateReview fromSamuel R
Date: 05/08/2025
5 starsAbsolutely thrilled with the service we received from **** at Tresl! From start to finish, he guided us through the auto refinance process with such professionalism and care. **** took the time to explain every step, making sure we understood our options and felt comfortable with our decisions. His responsiveness and attention to detail made the entire experience seamless and stress-free. We couldn't be happier with the outcome and highly recommend **** and Tresl to anyone looking to refinance their auto loan. Five stars all the way! ??????????Tresl
Date: 05/12/2025
Hello, ******. Thank you for taking the time to leave your generous recommendation and kind review. It is wonderful to know that you were absolutely thrilled with **** at TRESL, that he guided you through the auto refinance process with professionalism, and took the time to explain every step with care. We are pleased to see that his attention to detail made you feel comfortable with your decisions, that you understood your options, and that you couldn't be happier with the stress-free experience. We appreciate the opportunity to work with you and hope you choose us again in the future!Review fromGen L
Date: 05/07/2025
1 starFirst of all.I was denied because, of improper information? But the agent on the phone said it went through. Tried to add a co-applicant I got your application through credit karma. They gave me the fields that I filled out in my application. The fields were limited and the questions were baseline and vague, and not at all what the person from your company needed in the phone call, and your form did not allow me to enter accurate information for you. Perhaps you should review your form and account for the information you actually need instead of having the need for me to call you, or for you to call me, otherwise allow people to initiate conversation and scrap the limited form. For instance:I was unable to:Add my proper income.State my actual housing situation Add a co-signer, and their ************** was advertised to me that you were the lender, with the offer, but you are simply a market that sells information.If you could connect me to the lenders you claim to work with, that would be ********* also hit my credit twice, and told me in the application process my co-applicant didnt need this, but on the phone they did. And my intelligence was insulted by the person who simply said when applying for credit both parties are checked, thats just how it works I know thats how it works. But the application process said the opposite. And I am insulted?The person on the phone said I was a likely candidate and that I would be told my approval soon, and the rates. Then? I get this email. If you were going to decline me, your agent should have said so. If your agents are unable to do their jobs with a customer they should know their limits and pass it to someone else who is capable, and respectful. Second of all, I live in *****Youre ***** based.Why did I get your ad?Tresl
Date: 05/14/2025
Hello and thank you for your feedback! We strive to provide an excellent experience to our customers. As such, we are disappointed to hear about your experience and ask that you please contact us at ************ to assist you. Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday, with no hours on Sunday.Review fromDarren M
Date: 05/03/2025
5 starsThey got my interest rate down much better and worked out well, I am very pleased and now with credit union, will definitely do it again !! ***** ******* very kind and supportive the whole way through, always answering my calls and answering questions I had, Thank you *****!!Tresl
Date: 05/05/2025
Hello, ******. Thank you for taking the time to leave your amazing review. We are so happy to see you are very pleased with your new credit union, your interest rate is much better and that it worked out well. It is wonderful to know ***** ******* was kind, supportive the whole way, and always answered your calls. It was a pleasure to assist you in your financing journey, we hope you choose us again in the future.
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